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Sheraton Omaha Hotel

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#22 of 82 Hotels in Omaha
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Sheraton Omaha Hotel
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384 Reviews from our TripAdvisor Community

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Showing 381: English reviews
Omaha, Nebraska
Reviewed 1 week ago

My company has used this Sheraton going on 3 years for our large annual conference. Each year they go above and beyond to make the conference great! They decorate to match our theme, get the staff involved in the 'fun night' and are always there to make sure things are going smoothly. The rooms are excellent with comfortable beds, roomy...

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Helpful?
Thank 93stefanied
Management response:

Dear 93stefanied, Our staff would like to thank you for the perfect scores they received. We are always looking for ways to be better for our guests and it is an absolute pleasure to be your partner. We are truly humbled and honored to service your group and thank you again for taking the time to review our property and...

Culver City, California
Reviewed 3 weeks ago

I have stayed at this hotel on several occasions both as a double Tree and now as a Sheraton. I am generally in town doing business and find this hotel perfectly located. It is right off of Dodge which traverses the town east to west. You are close to a mall with numerous eating options. The rooms are clean and...

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Helpful?
Thank Bill W
Management response:

Dear Bill W, Greeting from Omaha! We really enjoy hearing that we are your home away from home while traveling to Omaha. We appreciate your business and loyalty. We look forward to seeing you soon. Sincerely, Sean Bishop

Vancouver, Canada
Reviewed 8 December 2016

Great lobby, great amenities. Rooms are old, but clean. Staff is really the worst part of this hotel -- not terrible, but not really up to Sheraton standards either. Probably great for one night, but nothing long term.

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Helpful?
1Thank Desespoir
Management response:

Dear Desespoir, I want to thank you for taking the time to review our hotel. We will be sharing your feedback with our team and individual departments. Feedback like YOURS is what makes our team stronger and provides awesome growth and development. We hope to have the opportunity in the near future to offer you the high quality service we...

Atlanta
Reviewed 29 November 2016

I was here for 4 nights recently for a wedding that was hosted at the hotel. I believe the property is recently renovated and it shows. The room was up-to-date and clean and I slept great because a) the thermostat stayed at the temperature that I set it, b) I could select the fan the stay on to create white...

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Helpful?
Thank GiveMeClean!
Management response:

Dear GiveMeClean!, Hello from Omaha. We truly enjoyed hosting the wedding and appreciate your feedback of our hotel and banquet facilities. We will be sharing your feedback with our team and hope to have the opportunity again in the future. Warmest Regards, Sean Bishop

Des Moines, Iowa
Reviewed 26 November 2016 via mobile

We were there for a few nights, and the hotel is very nice and comfortable. They have a great bar and restaurant. They have nice extras like water with fruit slices in it in the lobby. Nice touch. OMG....the beds were SUPER comfortable! Soft, but supportive...comfy pillows. Something we judge hotels on is if they have real glass cups in...

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Helpful?
Thank tru2isu
Management response:

Dear tru2isu, We truly appreciate the feedback you have given us. We will be reviewing your feedback with the team at Sheraton Omaha and sharing your concerns. Feedback like yours is how we grow as a team and learn how to better service your needs. We hope to have the opportunity to host you and your family again in the...

Columbus. Ohio
Reviewed 16 November 2016

We were in town to conduct a day-long meeting at the hotel; our meeting was drawing about 250 people. Staff at the front desk seemed young and disinterested in guests. There was a line of people waiting each time we went to the front desk for information. The sleeping room was okay, although we could hear everything going on in...

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Helpful?
2Thank peebs777
Management response:

Dear peebs777, We want to thank you for taking the time to review our staff and hotel. We have discussed the opportunity for improvement you presented at our weekly staff meeting. Thank you for your business and loyalty. We hope to have the opportunity to win back your business in future visits to Omaha. Please reach out to me directly...

Lyons, Kansas, United States
Reviewed 13 November 2016 via mobile

This is our second time staying at the Sheraton- Omaha and considering the rate we paid (which is very decent) it's actually a pretty darn good hotel in that comparison. It's a little older and that shows through in some areas, but all in all they've done a fairly good job keeping it up to par. The room is well...

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Helpful?
Thank JJ M
Management response:

Dear JJ M, Thank you for providing our team with feedback in regards to your recent stay. We apologize for the hot water issue you had and have addressed that with our team. We look forward to being your home away from home during your visits to Omaha. We recognize your loyalty and we hope to see you soon. Warmest...

Des Moines, Iowa
Reviewed 3 November 2016 via mobile

There were flys in the room n the heater smelled so bad when we started it so we had to off the unit n sleep by adjusting with the comforters n sheets... the next day we complained about it at the checkout n the person said he vl give some extra points though it vl not make the experience better...

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Helpful?
2Thank chanda_swetha421
Management response:

Dear Valued Guest, We apologize for the issues you encountered during your visit to Omaha. We fell below our high standards and did not provide the service you deserve. We have taken your feedback to our team and addressed the issues you presented. We hope to have the opportunity to win back your business during visits to Omaha and appreciate...

Philip, South Dakota
Reviewed 19 October 2016

Spent a couple of days here for a conference. The lobby was fabulous with lots of comfortable spaces. Catered meals were excellent and the room was very comfortable. Service for the event was well done.

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Helpful?
Thank ELLeonard
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear ELLeonard, Thank you for sharing your feedback on your recent stay at Sheraton Omaha. I am happy to hear you enjoyed your overall stay with us and that our staff was friendly and accommodating, making sure your conference was a success. We appreciate your business and hope to welcome your family back in the near future. Sincerely Ed Stevens...

York, Nebraska, United States
Reviewed 25 September 2016 via mobile

Great rates for a hotel of this quality. Nice bar area with tv's to watch games. Also a good eating area. Beds are very comfortable and towels are the most plush I have seen at hotel. Very little to no noise and rooms were dark. Would highly recommend.

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Helpful?
Thank bbiii
Ed S, General Manager at Sheraton Omaha Hotel, responded to this review

Dear bbiii, It's always gratifying to hear from a satisfied guest! Thank you for letting us know you enjoyed our hotel. Your beds are very comfortable, nice bar area with TV's to watch games. We'll look forward to your next visit. Sincerely, Ed Stevens General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Omaha Hotel has 10,000 sq ft of event space, on-site dining, and free shuttle service to anywhere within a 5 mile radius including TD Ameritrade, Hewlett-Packard, Blue Cross Blue Shield, and Westroads Mall. ... more   less 

Additional Information about Sheraton Omaha Hotel

Address: 655 N 108th Ave, Omaha, NE 68154-1755 (Formerly Crowne Plaza Omaha Old Mill)
Region: United States > Nebraska > Omaha
Price Range: ₹ 6,617 - ₹ 12,279 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Omaha Hotel 3.5*
Number of rooms: 223
Reservation Options:
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Also Known As:
Crowne Plaza Omaha
Omaha Crowne Plaza
Hotel Style:
#2 Green Hotel in Omaha
#11 Family Hotel in Omaha
#15 Business Hotel in Omaha
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Omaha Hotel staff and other travellers.
2 questions
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Questions? Get answers from Sheraton Omaha Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms and great! Their suites are very nice and give you access to a lounge room with computers, tvs, and snacks 24/7.”
 of 5 bubbles 93stefanied, 6 Jan 2017 | Read review
“Every room seemed good. I like upper floors away from elevators and ice machine.”
 of 5 bubbles ALFAMERICA090909, 28 Dec 2016 | Read review
“The view is definitely better on one side. Only premium rooms have microwaves and fridges. My room on the 5th floor was quiet.”
 of 5 bubbles GiveMeClean!, 29 Nov 2016 | Read review
“Go to another hotel.”
 of 5 bubbles DaneIronfoot, 10 Sep 2016 | Read review
“We were upgraded to a King room at no extra charge :) Only had to ask.”
 of 5 bubbles 65ambera, 7 Jul 2016 | Read review
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