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Doubletree Hotel Omaha - Downtown / Old Market

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Doubletree Hotel Omaha - Downtown \/ Old Market
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951 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Omaha - Downtown / Old Market
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Showing 948: English reviews
Marshalls Creek, Pennsylvania
Reviewed 5 August 2016

I stay at this hotel fairly regularly because of it's location. All the problems mentioned here are true: poor AC, recent elevator problems, staffing issues. The parking garage, which the hotel does not own, continues to have problems. Now you have to validate your parking ticket every time you come into the garage instead swiping a card. The breakfast is...

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Helpful?
Thank donj506
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

I would like to thank you for taking the time to share your thoughts. It is our goal at the Doubletree By Hilton Omaha Downtown to ensure each guest has a great experience during their stay. We apologize for not meeting your expectations. Rest assured I will share your comments with our team. As it is always our goal to...

United States
Reviewed 28 July 2016

If you are planning to stay at this hotel use the hotel app to check in ahead of time or your room probably will not be there when you arrive late at night. Staff is very disorganized and does not know what is going on or how to help you. Only two elevators working out of six for an 16...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sue S
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

I would like to thank you for taking the time to share your thoughts with us. We apologize for not meeting your expectations. I know how important having rooms ready upon arrival are. it was our job to make your stay is the best it could be so you can enjoy the festivities. It was a rough weekend as we...

Omaha, United States
Reviewed 28 July 2016

Had 3 rooms in our party. Wanted 2 of them connecting and the other on the same floor....didn't happen. One was on 17th floor the other 2 on 4th. Had to switch rooms due to sink backed up. Maintenance worked on it for 2 hours. When we switched they were able to put on us on the 4th floor. That...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Candace G
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

We highly value all feedback from our guests and thank you for taking the time to share your thoughts with us. We apologize for not meeting your expectations. I know how important your request were for rooms on the same floor. It was our job to make your request work and your stay to be the best it could be...

Denver, Colorado
Reviewed 28 July 2016

On the evening of 7/23 my wife and I stayed at the DoubleTree as they were hosting a wedding reception that we were attending. The day started off okay when the front desk receptionist let my wife check in early to the room, however from there our stay went down hill. I went to drop my things off in our...

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Helpful?
Thank scottwinter68
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

We highly value all feedback from our guests and I would like to thank you for taking the time to share your thoughts with us. It is our goal at the Doubletree By Hilton Omaha Downtown to ensure each guest has a great experience during their stay. We apologize for not meeting your expectations. I know how important wedding receptions...

Reviewed 26 July 2016

Highlights: * polite staff at check in, through the stay and at check out * Breakfast was in our package, and we were thrilled with the breakfast *rooms were clean *shuttle took us everywhere we went, and were polite. Cons: *With three weddings going on, and an elevator down it took 10 mins waiting for an elevator *NONE of the...

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Helpful?
Thank Sonja H
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

I would like to thank you for taking the time to share your thoughts with us. It is our goal to ensure each guest has a great experience during their stay. I apologize that we did not meet all of your expectations. I wanted to let you know that we do care about each and every one of our guest,...

Boston, Massachusetts
Reviewed 26 July 2016

I was there for a conference and the staff was fantastic. The rooms are in need of an update, especially to meet the needs of the business traveler, but the hotel staff more than made up for it. The shuttle driver and the front desk staff did an excellent job of welcoming me to the hotel. The water in the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank tryan5
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Thank you for taking the time to complete a survey on your recent stay with our hotel. We always appreciate when guest let us know when they have a good stay. This way we know what we are doing is right and we can keep doing it. Again, we appreciate you letting us know about your stay. We look forward...

Grandview, Missouri
Reviewed 25 July 2016 via mobile

During our most recent stay we came after being at to zoo all day. Once we finally got to our room we had to walk around a mini fridge and microwave that were sitting in the hallway and stayed in the hallway around our room the entire stay. Then once in the room we wanted to get cleaned up and...

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Helpful?
Thank Cdseverson
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

I would like to thank you for taking the time to share your thoughts with us. It is our goal to ensure each guest has a great experience during their stay. I apologize that we did not meet your expectations. I wanted to let you know that we do care about each and every one of our guest, and this...

Windsor Heights, Iowa, United States
Reviewed 24 July 2016 via mobile

I will first say that the hotel itself is nice and comfortable. HOWEVER. They seemed to be extremely understaff or just have no organization. We were part of a wedding party so I recommend not staying here or organizing your wedding here. Lists of problems: Several people went to check in after the wedding and were told they had double...

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Helpful?
Thank Ryan W
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

We highly value all feedback from our guests and I would like to thank you for taking the time to share your thoughts with us. I know that wedding times are special for all and it seems that we did not meet any of your expectations. I will share your comments with our staff and managers. As it is always...

Lincoln, Nebraska
Reviewed 24 July 2016 via mobile

The Doubletree staff is phenomenal, especially those on the event crew. The front desk employees were extremely pleasant but understaffed. The rooms were very nice and comfortable BUT the elevator situation was TERRIBLE. We were there for 48 hours (Friday through Sunday) and the hotel was full of wedding & vacationing guests. There were only 2 working elevators (out of...

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Helpful?
Thank pharre
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

We highly value all feedback from our guests and would like to thank you for taking the time to share your thoughts with us. It is our goal at the Doubletree By Hilton Omaha Downtown to ensure each guest has a great experience during their stay. We apologize for not meeting your expectations. Let me apologize for the mechanical issue...

Reviewed 23 July 2016

This is a hotel that has seen better days. You walk through the door, and the truth of that statement becomes very evident. Of the four elevators, only two we're operational during the entire length of my stay (5 days). The closet doors were off the tracks and would not budge. The towels had holes the size of dollar bills...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Cat W
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

I would like to thank you for taking the time to share your thoughts with us. It is our goal to ensure each guest has a great experience during their stay. I apologize that we did not meet your expectations. I wanted to let you know that we do care about each and every one of our guest, and this...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our DoubleTree by Hilton Omaha Downtown is located ideally in downtown Omaha, just off of I-480, and minutes from Eppley Airfield. We are minutes from everything, located across the street from First National Bank and Union Pacific, and 6 blocks from CenturyLink Center. We are also minutes from the Historic Old Market, Henry Doorly Zoo, Orpheum Theater, Midtown Crossing, and the Holland Performing Arts Center.Enjoy a warm and fresh DoubleTree cookie at anytime during your stay. Enjoy our luxurious accommodations, with thoughtful amenities such as a fitness center, indoor swimming pool, and excellent dining at our Signatures Restaurant. Omaha. Looking to host your own meeting? We have over 30,000 sq. ft of flexible meeting space in our Executive Meeting Center, as well as other flexible space. Come stay with us at our DoubleTree Omaha Downtown hotel and find out what you've been missing in Omaha! ... more   less 

Additional Information about Doubletree Hotel Omaha - Downtown / Old Market

Address: 1616 Dodge St, Omaha, NE 68102-1502
Region: United States > Nebraska > Omaha
Price Range: ₹ 8,312 - ₹ 22,317 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Omaha - Downtown / Old Market 3.5*
Number of rooms: 413
Reservation Options:
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Also Known As:
Doubletree Hotel Omaha Downtown
Omaha Doubletree
Doubletree Omaha
Hotel Style:
#17 Business Hotel in Omaha
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Omaha - Downtown / Old Market staff and other travellers.
8 questions
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Lake Balboa, CA
over a year ago
Omaha, Nebraska
3 months ago
Omaha, Nebraska
3 months ago

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Questions? Get answers from Doubletree Hotel Omaha - Downtown / Old Market staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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