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I recently stayed at the Element Hotel in Omaha for two nights. The hotel was very convenient to and from the airport. I wasn't sure if the area was safe, I didn't spend much time in the neighborhood during the day as my meeting was...More
Response from Chris P, General Manager at Element Omaha Midtown CrossingResponded 5 days ago
We appreciate you staying with us and sharing your experience. We're happy to hear that you were pleased with our rooms and location.Nevertheless, cleanliness is a key priority for our hotel and I am very sorry that the corridors fell short of your...More
I stayed for business for a single night. My room was spacious and clean. The location was convenient. I wish I had more time to explore as it seemed there was plenty to do in the area. Would have loved to use the bikes and...More
The good: the lobby is ultra modern, tastefully decorated with clean lines and well done colors. The beds are comfortable. There's a kitchen in the room, as well as a desk. Rooms are both spacious and efficient. The bad: I booked pre-paid via Southwesthotels.com, despite...More
Thank Jai F
Response from Chris P, General Manager at Element Omaha Midtown CrossingResponded 1 week ago
Dear Jai F,
Thank you for providing feedback regarding your recent experience at our hotel. It is great to hear that you were very pleased with our rooms; nevertheless, I apologize for the billing issues you experienced during your time here as well. Please send...More
I love this hotel. its modern, its clean, its conformable and the staff is friendly. The location is also very convenient. Breakfast is included which is a plus. Also, the rooms are like an apartment, i love the Element hotels.
Imagine planning a trip, reviewing hotel options, and booking one a week in advance based on location and price. Then imagine driving in from the airport, exhausted, and getting a call when you’re 5 minutes away from your hotel saying your (confirmed) reservation had been...More
Thank Laura K
Response from Chris P, Manager at Element Omaha Midtown CrossingResponded 3 weeks ago
Dear Laura K,
Thank you for taking the time to share your valuable feedback. On behalf of my entire team, I apologize for the experience that you encountered. Providing the highest level of hospitality is our number one priority so I am sorry for the...More