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Great hotel with nice staff, a great breakfast, and a quality room. The in room kitchenette is functional and nice (granite/etc). The beds are of standard Marriott quality with equally excellent pillows.
On the plus, pet friendly for a $100 fee. On the negative, dirty common areas (stained) and housekeeping who never came and hardly cleaned when they were coaxed to show up (only got cleaning 3 times in 8 days -- didn't leave shampoos or sweep...More
1 Thank MileHighCty
Response from Kristy P, General Manager at TownePlace Suites Omaha WestResponded 5 August 2015
Thank you for taking the time to write feedback in regards to your recent stay at the TownePlace Suites Omaha West.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent...More
We used 10,000 Marriott points for our stay in room 117. It was roomy, and had a massive closet. The room had a fridge, dishwasher, sink, stove, and expanding desk. (Yes, you could live there.) USA Today and the Omaha World Herald were provided for...More
The hotel was clean and the fitness center was nice, but the service, location and breakfast were not up to Marriott's standards. We stayed there 3 nights and every morning, the breakfast buffet was out of something. Even utensils. The hotel is very hard to...More
Response from Kristy P, General Manager at TownePlace Suites Omaha WestResponded 24 July 2015
Hello – thank you for writing a review and giving me feedback on the hotel. I’m sorry that breakfast was not up to par during your stay. I have address this issue with the department to make sure it does not continue. Providing a memorable...More
We will NEVER go back to this hotel as the front desk girl on sat.morn was lazy, we came down for breakfast at 9:25 and most of the options were out. we asked her if she was refilling them her response was no cause breakfast...More
Thank Amy H
Response from Kristy P, General Manager at TownePlace Suites Omaha WestResponded 21 July 2015
Thank you for taking the time to post your comments. All guest feedback is invaluable as we strive to provide the exceptional experiences that you have come to appreciate at Marriott. I have addressed this situation to make sure it does not happen again.
Yes we are pet friendly. There is a non-refundable Pet Deposit of $100.00. We accept most residential pets up to 130 lbs. They must be on a leash and the owner is responsible for picking up after their pets.