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The Hotel Captain Cook

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1,667 Reviews from our TripAdvisor Community

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Showing 1,603: English reviews
Reston, VA
Reviewed 4 weeks ago

Although billed as a 5-star luxury hotel, it does not compare to others I've stayed at. It is clean and comfortable, but more on a 4-star level -- perfectly adequate and fine for almost everyone. The food in the restaurants, including breakfast was quite good. So, I'd recommend this to anyone wanting to spend a few days in Anchorage. The...

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Helpful?
Thank LindaReston_VA
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear LindaReston_VA, Thank you for staying at the Hotel Captain Cook. We appreciate you taking the time to provide feedback about your stay. We're so glad that you were comfortable with the accommodations and enjoyed the breakfast and other dining options in the hotel. We are happy to hear that you would recommend us to future guests. We hope to...

Boston, Massachusetts
Reviewed 11 February 2017

I travel to Anchorage every December for a conference at Captain Cook. In 2015 I opted to stay at Hilton 4 blocks away as I am a Diamond member and thought I would have better room there. I was wrong and also a four block walk in December in Alaska can be anything but fun. I decided to stay at...

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Thank SuitcaseLife75
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear SuitcaseLife75, Thank you for staying at the Hotel Captain Cook and taking the time to let others know what you love about our property. We have many groups for conferences or meetings that we enjoy hosting each year. Our staff loves to provide friendly service and it is especially fun when we get to see so many familiar faces...

Reviewed 9 February 2017

My husband surprised me with a romantic get away in the city for Valentines Day. He chose this hotel for its reputation and location. The suite was nice, a little boxy, but the carpet was a let down, it was wool tiles that were not comfortable to walk on barefooted. The view was ok, mostly city with a glimpse of...

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1Thank Hannah L
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear Hannah L, Thank you for staying at the Hotel Captain Cook. We appreciate you taking the time to provide this review. What a fun Valentine's surprise from your husband! We're glad that our staff was welcoming and attentive. I'm sorry to hear that you found the carpet uncomfortable. We don’t have any wool or wood tiles in the rooms,...

Juneau, Alaska
Reviewed 8 February 2017

Staff ... staff ...staff. The main reason i frequent the Captain Cook is staff. From the bellman, valet parking to the food servers and bartenders always a great stay. Plus they are a union hotel, all the more reason to support them.

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2Thank j2muchcoffeeman
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear J2muchcoffeeman, Thank you for returning to stay with us at the Captain Cook. We're so glad that our staff has made it a home away from home for you. It is our pleasure to provide guests with comfortable and well-appointed accommodations where their every need can be met. Thank you for recommending us to future guests and we look...

Reviewed 2 February 2017

This hotel has the best location in Anchorage. We stayed one night before our flight home. The beds were very comfortable and room very clean. This is a classic hotel is a great downtown location. Perfect if you want to stay in a prime spot so you can walk to everything you need.

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Helpful?
Thank Ruth S
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear Ruth S, Thank you for staying at the Hotel Captain Cook. We appreciate you providing this review. We're happy to hear that you enjoyed our centralized location and comfortable accommodations. We hope you'll come see us again in Anchorage! Louisa, Concierge

Reviewed 18 January 2017 via mobile

Very friendly, accommodating staff. Great restaurants. The lobby is nice and cozy. Just two problems- they need a new interior designer for their rooms. Everything seems mismatched, low end, totally different colors and styles, it's very odd. Second- one kid is doing the orders and delivery for room service causes crazy delay and cold food.

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Helpful?
Thank AkMom3
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear AkMom3, Thank you for staying at the Hotel Captain Cook. We appreciate you taking the time to provide this review. We're happy to hear that you were so pleased with the service you received and our inhouse restaurants. We are continually working on updating our property to keep the interiors current, while maintaining our historical ambience. We are sorry...

Fort Washington, United States
Reviewed 11 January 2017

I paid extra for the services offered by the CaptainCook Hotl. Stay somewhere cheaper; the service are NOT as promised. I reserved a stay of six days, January 7 thru January 13. It is January 11, I am writing this from our room. I accompanied my adult daughter on a business trip and have never been to Alaska before. After...

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2Thank Susan D
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear Susan D, Thank you for staying at the Hotel Captain Cook and taking the time to provide this feedback. I would like to assure you that there are many staff members at the Captain Cook who are well-versed on everything Anchorage has to offer and are more than happy to give recommendations and information. I was out of town...

Sydney, Australia
Reviewed 11 January 2017

From airport to hotel for overnight stay before starting on my Alaskan adventure. Hotel room was very good on high level floor. No street noise. Very comfortable. Nice view up to the mountains. Easy walking distance to nearby eateries. Good In house restaurant and coffee shop, specialist clothing store and souvenirs. Only disappointment no buffet breakfast available.

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Thank YveTaylor
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear YveTaylor, Thank you for staying at the Captain Cook and taking the time to provide this lovely review. We're so glad that you enjoyed the accommodations and beautiful views from downtown Anchorage. We're happy to hear that you also had a chance to enjoy some of the inhouse dining we offer. We hope you'll come see us again in...

New York City, New York
Reviewed 7 January 2017

Thanks to Ryan, Makenzie and Josh! 3 stars at the 5 star Captain Cook! Great service and welcoming smiles. The rooms are so welcoming and clean! This was the first hotel on our magical Alaska trip and what a great way to start.

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Thank HotelPennsylvania
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear Peter G, Thank you for staying at the Captain Cook. We appreciate you taking the time to tell us about your experience and even the specific people who helped to make it so wonderful! We're happy to hear that the service and comfortable accommodations made for a memorable time in Anchorage. We hope to see you again in the...

Anchorage, Alaska
Reviewed 4 January 2017

I have lived in Anchorage, AK for over 18 years and not once did I stay at this hotel. My husband and I have decided that this will be our go to hotel for the New Years eve celebration that is held in the Town Square every year. From checking in to checking out of this hotel we were pleased...

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Helpful?
Thank Alaskan_IslandGirl
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear Alaskan_IslandGirl, Thank you for celebrating the New Year with us at the Captain Cook! It's wonderful to hear that the accommodations and atmosphere made it a fun and memorable time. We love hosting visitors and locals alike for New Year's Eve and we're glad that you were able to ring in 2017 on our new dance floor in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Hotel Captain Cook
The Hotel Captain Cook
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Located in downtown Anchorage, Alaska, each of the Hotel Captain Cook’s 547 luxury accommodations of rooms and suites offer a stunning view, whether it’s of the neighboring Cook Inlet or the Chugach Mountains. Captain Cook is Alaska's member of Preferred Hotels & Resorts. ... more   less 

Additional Information about The Hotel Captain Cook

Address: 939 W 5th Avenue, Anchorage, AK 99501
Region: United States > Alaska > Anchorage
Price Range: ₹ 10,798 - ₹ 22,709 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hotel Captain Cook 4*
Number of rooms: 546
Reservation Options:
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Also Known As:
Captain Cook Anchorage
Hotel Captain Cook
Captain Cook Hotel
Hotel Style:
#2 Spa Hotel in Anchorage
#4 Business Hotel in Anchorage
#5 Romantic Hotel in Anchorage
#9 Family Hotel in Anchorage
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Captain Cook staff and other travellers.
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Questions? Get answers from The Hotel Captain Cook staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4 view options - pick to your preference sunset/sunrise/city or sound.”
 of 5 bubbles TouringTales, 20 Mar 2017 | Read review
“We liked room #1868”
 of 5 bubbles snowdon, 13 Mar 2017 | Read review
“High Floor facing North”
 of 5 bubbles 152keithh, 26 Feb 2017 | Read review
“Stay somewhere else”
 of 5 bubbles B4824GDsusand, 11 Jan 2017 | Read review
“There are two towers, I stayed on the 9th floor and there was no street noise”
 of 5 bubbles YveTaylor, 10 Jan 2017 | Read review
5 of 5