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The Hotel Captain Cook

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The Hotel Captain Cook
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1,650 Reviews from our TripAdvisor Community

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Showing 1,588: English reviews
Reviewed 1 week ago NEWvia mobile

Very friendly, accommodating staff. Great restaurants. The lobby is nice and cozy. Just two problems- they need a new interior designer for their rooms. Everything seems mismatched, low end, totally different colors and styles, it's very odd. Second- one kid is doing the orders and delivery for room service causes crazy delay and cold food.

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Helpful?
Thank AkMom3
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear AkMom3, Thank you for staying at the Hotel Captain Cook. We appreciate you taking the time to provide this review. We're happy to hear that you were so pleased with the service you received and our inhouse restaurants. We are continually working on updating our property to keep the interiors current, while maintaining our historical ambience. We are sorry...

Fort Washington, United States
Reviewed 1 week ago

I paid extra for the services offered by the CaptainCook Hotl. Stay somewhere cheaper; the service are NOT as promised. I reserved a stay of six days, January 7 thru January 13. It is January 11, I am writing this from our room. I accompanied my adult daughter on a business trip and have never been to Alaska before. After...

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Helpful?
1Thank Susan D
Sydney, Australia
Reviewed 2 weeks ago

From airport to hotel for overnight stay before starting on my Alaskan adventure. Hotel room was very good on high level floor. No street noise. Very comfortable. Nice view up to the mountains. Easy walking distance to nearby eateries. Good In house restaurant and coffee shop, specialist clothing store and souvenirs. Only disappointment no buffet breakfast available.

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Helpful?
Thank YveTaylor
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear YveTaylor, Thank you for staying at the Captain Cook and taking the time to provide this lovely review. We're so glad that you enjoyed the accommodations and beautiful views from downtown Anchorage. We're happy to hear that you also had a chance to enjoy some of the inhouse dining we offer. We hope you'll come see us again in...

New York City, New York
Reviewed 2 weeks ago

Thanks to Ryan, Makenzie and Josh! 3 stars at the 5 star Captain Cook! Great service and welcoming smiles. The rooms are so welcoming and clean! This was the first hotel on our magical Alaska trip and what a great way to start.

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Helpful?
Thank Peter G
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear Peter G, Thank you for staying at the Captain Cook. We appreciate you taking the time to tell us about your experience and even the specific people who helped to make it so wonderful! We're happy to hear that the service and comfortable accommodations made for a memorable time in Anchorage. We hope to see you again in the...

Anchorage, Alaska
Reviewed 2 weeks ago

I have lived in Anchorage, AK for over 18 years and not once did I stay at this hotel. My husband and I have decided that this will be our go to hotel for the New Years eve celebration that is held in the Town Square every year. From checking in to checking out of this hotel we were pleased...

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Helpful?
Thank Alaskan_IslandGirl
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear Alaskan_IslandGirl, Thank you for celebrating the New Year with us at the Captain Cook! It's wonderful to hear that the accommodations and atmosphere made it a fun and memorable time. We love hosting visitors and locals alike for New Year's Eve and we're glad that you were able to ring in 2017 on our new dance floor in the...

Santa Clarita, California
Reviewed 3 weeks ago

Great location/centrally located....The staff is great .... the hotel has a great gym and a pool. The only downfall is that the rooms need some updating and the bed was not that great...however I will be staying here again because overall it was terrific.

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Helpful?
Thank Marci S
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear Marci S, Thank you for staying at the Captain Cook. We appreciate you taking the time to let us know how you liked your stay. We're so glad you enjoyed our athletic club and attentive staff. We look forward to your next visit! Louisa, Concierge

Saranac, New York
Reviewed 3 weeks ago

My husband and I stayed here on our first night in Alaska on our Denali/cruise vacation. We had a corner room on an upper floor. The room was spacious, and well appointed, and had a gorgeous view. We ate a late supper and breakfast in hotel. Definitely have the reindeer sausage at breakfast. In addition we purchased snacks in the...

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Helpful?
1Thank robin c
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear Robin C, Thank you for staying at the Hotel Captain Cook. We appreciate you taking the time to tell others what you enjoyed about our property. We're happy to hear that you found the accommodations to be a comfortable start to your trip. Reindeer sausage is a must when visiting Alaska! We hope you'll return to Anchorage for another...

San Francisco, California
Reviewed 5 weeks ago

I only checked in after 6 PM and checked out by 5 AM so my experience was very limited. It has several restaurants and several nice shops on site. In other words, the hotel structure is self contained. This is especially nice in cold weather. They also had some cute christmas decorations and a ginger bread cookie village on display...

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Helpful?
Thank S C
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear S C, Thank you for staying at the Hotel Captain Cook. We appreciate you taking the time to provide us with feedback about your stay. The holiday season is always a fun time of year for us to give our guests a festive atmosphere. I'm sorry to hear that you did not receive the friendly customer service we are...

Wasilla, Alaska
Reviewed 11 December 2016 via mobile

The hotel is nice, but seems dim and dingy. It could really use an LED light upgrade. The room was average, nothing above average for a hotel that is supposed to be the premier hotel in Anchorage. The lobby has nice shops and the Christmas decorations were top notch. Best Gingerbread village display you will ever see. Having stayed at...

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Helpful?
Thank William R
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear William R, Thank you for staying at the Hotel Captain Cook. We appreciate you taking the time to provide us with feedback about your stay. I'm happy that you enjoyed our Christmas decor and gingerbread village--the holidays are always a fun time at the hotel! Our hotel has been in business for over 50 years, so we are continually...

New York City, New York
Reviewed 7 December 2016

The options in Anchorage are limited, and there are no 5 star hotels. We stayed at the Hotel Captain Cook for a couple of nights but also stayed in a 2 bedroom at the Embassy Suites one night in August. I'll list the pros and cons so you can decide what type of accommodation to choose. Our corner high -...

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1Thank nyc3kids123
cookconcierge, Guest Relations Manager at The Hotel Captain Cook, responded to this review

Dear Nyc3kids123, Thank you for staying with us at the Hotel Captain Cook. We appreciate the time you took to provide a detailed review of your stay. We're glad you enjoyed the accommodations and great views of Anchorage. Our breakfast cafe can get busy during the summer, so we offer a coffee shop for quick breakfast options as well as...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Hotel Captain Cook
The Hotel Captain Cook
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Located in downtown Anchorage, Alaska, each of the Hotel Captain Cook’s 547 luxury accommodations of rooms and suites offer a stunning view, whether it’s of the neighboring Cook Inlet or the Chugach Mountains. Captain Cook is Alaska's member of Preferred Hotels & Resorts. ... more   less 

Additional Information about The Hotel Captain Cook

Address: 939 W 5th Avenue, Anchorage, AK 99501
Region: United States > Alaska > Anchorage
Price Range: ₹ 11,260 - ₹ 23,613 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hotel Captain Cook 4*
Number of rooms: 546
Reservation Options:
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Also Known As:
Captain Cook Anchorage
Hotel Captain Cook
Captain Cook Hotel
Hotel Style:
#2 Spa Hotel in Anchorage
#4 Business Hotel in Anchorage
#5 Romantic Hotel in Anchorage
#9 Family Hotel in Anchorage
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Captain Cook staff and other travellers.
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Questions? Get answers from The Hotel Captain Cook staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else”
 of 5 bubbles B4824GDsusand, 11 Jan 2017 | Read review
“There are two towers, I stayed on the 9th floor and there was no street noise”
 of 5 bubbles YveTaylor, 10 Jan 2017 | Read review
“Choose higher floors for the view and comfort”
 of 5 bubbles Alaskan_IslandGirl, 4 Jan 2017 | Read review
“Get a higher floor to see the great views of Cook Inlet”
 of 5 bubbles 698marcis, 3 Jan 2017 | Read review
“Corner room”
 of 5 bubbles robinc331, 29 Dec 2016 | Read review
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