Don’t bother. It’s 4:30 pm, there’s 8 rooms to be cleaned ahead of us, we have been told they have no idea when we will be in our room. This place is a joke and should go out of business. Don’t bother staying here at all. You will pay hundreds for a hotel room they won’t even give you.
We stayed here for a week from 5/30-6/6. The front desk staff was very welcoming when we first got there & even recommended places to eat. Rosibel, who is in charge of breakfast, took care of us everyday & made sure we had plenty to eat. The hot breakfast was good & fresh. The room was clean & kitchen was fully stocked which was a great addition. I had to work a little when I was there so having a living room & bedroom was great as well. My husband was able to relax & watch tv in the bedroom as I worked in the living room. The location was within walking distance to a lot of the attractions. Pike Place is only a mile away so we went 3x during our stay which was so convenient. All in all, we had a great stay & Seattle really is a beautiful city. Seattleites are the nicest people you'll ever meet.…
Nice hotel with a good breakfast selection. Close to a lot of attractions, which is nice since parking is a nightmare in Seattle. Staff is nice and very accommodating. Negative is no pens and notepad, no kleenex and only shears on the window so the sun rise woke us up every morning.
I stayed for two nights in a two bedroom suite. I’ll start my review with a negative which is not unique to this specific hotel so I’m not going to fault this specific location for this factor and didn’t skew my overall rating of my stay because of it, as I’m not sure what caused it. I am aware check-in time is 4PM - early check-in is not guaranteed. I understand that very clearly and am not going to complain if I arrive early and my room isn’t ready. However, as was the case on two previous Hilton stays in the past year and a half or so, I specifically got an app alert that my room was ready early. It was very clearly not a generic message that I could check-in on the app; it clearly stated the room was ready. Like the two previous instances, for an unexplained reason, the app said I had to see someone at the front desk instead of being given the digital key advertised to allow me to bypass check-in and go directly to my room. No explanation why, both in the app when it said so and when I got to the hotel. For this instance, I got an alert on my app at around 9AM EST (visiting from NY) that the room was ready. I arrived at the hotel at approximately 3:15PM and the person at the front desk said the room wasn’t ready, with a reminder that check-in opens at 4PM despite my advising the app said the room was ready. Again, I was alerted the room was ready so to simply respond that check-in doesn’t start until 4PM kind of brushed off the fact that the app told me something different. I was told I would be contacted when the room was ready. Since we had 7 suitcases and we were traveling with two relatives who had some mobility issues, we sat in the lobby to wait. At 4:15PM, the room was still not ready. We had booked a two-bedroom accessible suite, one bedroom having a king bed and the other a queen bed. The team member at the desk was probably reading our disappointment that the room was not ready and asked if we needed the accessible room, as other rooms were available in the same configuration but without the accessible entrance/bathroom. We were okay with that, but I asked to confirm that there was a king bed and a queen bed, as I saw the non-accessible rooms had a double bed instead of a queen bed when I was booking the room. I was assured it was king and queen - I was specifically told beds and room configuration were identical for accessible and on-accessible rooms. We got to the room and alas, it was not a queen bed. One large bedroom with a king bed, desk and closet, the other bedroom about 2/3 the size with a full/double size bed. At this point, we were tired and didn’t think we’d get anywhere asking to move so we stayed put. I know the likely response to all this, despite the app alert specifically saying the room was ready, will be that check-in doesn’t open until 4PM. Fine. But the app should not specifically alert a guest that the room is ready and this is clearly something that should be evaluated. I’m not sure if the hotel staff triggers the availability update that sends the app alert to a guest on their device/Hilton app or if there is some automation behind it, but there’s clearly some disconnect and that’s not only something for a guest to deal with when they find out the alert was false, but then Hilton staff have to deal with the responses from guests on that, which is unfair to them. In all the instances I had this happen, I remained calm and accepting of it, understanding it wasn’t the fault of the individual at the front desk who was helping me, but still not a conversation they would have to deal with if the app worked correctly. Not sure if it’s due to the room being at one end of the hallway, but the WiFi coverage in the room was not consistent, with connection dropping repeatedly. When connected, speed test showed speed of 10mb/s which sufficed, but was less than reliable overall. I did not complain to the desk about this, as I felt little to nothing could be done to address this during the stay (wouldn’t assume some sort of reboot or boost would be possible without impacting other rooms in the process.). The room had a full living room with a loveseat, armchair, a small table with a soft ottoman, a table with two chairs and a 42”-ish TV. The bedrooms had similarly-sized TVs. There is a kitchen with a double electric burner, a full size refrigerator with freezer, a full size microwave and a dishwasher. There is a small supply of cookware and dishes. Although I was aware of this in advance, as the hotel owner was kind enough to answer some questions I had prior to check-in, the coffee machine in the room is one of the older-style machines with the packets of coffee. While probably considered less environmentally-friendly to some, I wish something like a Keurig was available as we could have stocked our own coffee from the supermarket. Breakfast was available daily with a generous spread of food which was kept well stocked and clean by the friendly team members. A mini-market was located alongside the check-in desk with a selection of food and beverages. Coffee and tea, as well as trays of cookies, were available in the lobby to partake in any time we were downstairs. The location was convenient to reaching some local attractions like Pike Place, the Space Needle and not far from the Royal Caribbean cruise terminal where we were departing from. An Uber XL from SeaTac Airport was around $75 (a standard X-size ran $50ish) and the ride was roughly 40 minutes with some traffic. There is a deli a block away, a bar next door to the hotel, a Safeway supermarket three blocks away and other restaurants/coffee shops also in similar proximity. An Alaska cruise is likely a once in a lifetime kind of trip so I likely won’t be back for that, but I would stay at this hotel again if I came back to Seattle, which I hope to. I can’t fault the young lady who checked us in - she was very kind and was clearly working her hardest. Definitely felt she could’ve used another hand at the desk with the volume of guests to be checked in, so the fact she kept check-in flowing and provided each guest a warm welcome and a thorough rundown of hotel details and nearby attractions was impressive. I would hope it be made clear the non-accessible rooms are not identical. While minor, a 6” bed width and 5” bed length difference from double to queen is more significant to some than others, especially when two people are sharing the bed. And I would hope the WiFi connectivity can be assessed. This was an issue the four of ours had across multiple devices (phones, tablet and laptops - not all connected at once, of course).…
We just tried doing an early check-in and sorry to say the receptionist as not helpful at all. Early check-in is something quite common and most 3-star Hilton hotels can accommodate it, even during busy period. We had ha red-eye flight and a long car rental place wait. We were dead-tired and frustrated. And the reception instead of showing some compassion was bordering on rude. Very disappointed with the hotel's customer service so far. We will update this review at end of stay. Hopefully the rest of the stay is better then the beginning.
We stayed here in June of 2022 as a family with two adults and three teens. The location was great for visiting Seattle Center (Space Needle, Chihuly, etc.). We debated on this location or a Hilton at Pike Place Market. Both would have been for the typical tourist sites. In the end, I liked that this location was relatively quiet, but still was in walking distance to a grocery store (Safeway) and a few restaurants. We also easily walked to the market. This was a great stay for a long weekend in Seattle. we chose to Uber from airport as it wasn't near any light rail stops, but the cost was reasonable. We chose to rent a car for touring Seattle neighborhoods for the last part of our stay. Other than that, we didn't really didn't need a car till we headed to the national parks outside of the city.…
We have stayed here for 8 nights and enjoyed it very much. It felt very homely and comfortable. All the staff were always very pleasant, friendly and professional and always went above and beyond with any request. The location is great and only 10 minutes walk to Seattle Centre which has a fantastic playground and our child also loved playing at the international fountain with the local kids which was lots of fun. This is also where you will find the excellent Museum of Pop, Chihuly Gardens, Space Needle, Science centre etc and the monorail. There’s also a Safeway supermarket nearby and excellent restaurants. The Queen Anne Beer Hall next to the hotel has fabulous food and is very family/pet friendly as well as Cafe Mecca and Buckley’s. The hotel is also very pet friendly and they really cater well for families. There a fuse ball table in the lounge and they have a well stocked coffee/tea/water station near reception. Every afternoon there’s fresh baked cookies. The hot breakfast has plenty of options and they also have a drinks/food reception every Wednesday evening. There is also a small shop in reception for essentials. We also booked a very reasonably priced airport transfer with the hotel and they also do shuttles to the nearby cruise terminal. We booked a larger room with two queen beds which was very spacious with a convenient kitchen, which we didn’t use but it was nice to have the option. There’s also guest laundry available near the fitness centre which was helpful. The surrounding area around the hotel in Queen Anne is also very nice and peaceful compared to other parts of town. We would definitely stay here again.…
Other than the fact that there was a restaurant close, this was not a good place to stay. The one positive to this hotel was that they had a nice breakfast. Otherwise, our smoke alarm started chirping about 11:00pm. The front desk said they would contact someone to change the battery-They never got back to us that night. We finally dismantled the alarm. We called again twice the next day--still nothing was done!! There were 5 of us staying in a room with 2 beds and a couch that converted to a bed. We had 4 towels!! The next day we saw a housekeeper in the hallway and asked for more towels, she said she could only give us 2 then we have to go to the front desk for more!! There were dishes in the dishwasher when we got there. Were they clean??? We washed them in case. The parking garages are very small--more for compact cars. It was hard to find a space to park a larger SUV. Definitely not a family friendly place.…
This was our 2nd time to stay at Homewood Suites on Western. The hotel is very clean and the suites are spacious. The location is convenient to many sights. Breakfast is served every morning and has a tasty variety of hot and cold foods. We especially enjoyed the spinach fritata. Every Wednesday evening they serve comlimentary small plates of food, beer and wine. The only complaint we had was one elevator throughout our stay would not work.
Check in process took 35 minutes, accidentally billed us for a room twice, gave us a key that would not open the garage. This was after we communicated we were running late. The hotel itself is run down - plugs don’t work - funky lights are hard to control, no were to park to check-in, poorly marked and an oddly trashy and out of place Giant Kraken flag in the lobby. After going to our event we returned to a warm room 72. We turned on the AC and hit 78 within 10 minutes. Called the front Desk. They did the bare minimum and offered a fan and to turn it off and an on again. It was late, we turned it off and on to find it hit 87 degrees 3 hours later. I went for help in the lobby. The night staff is clearly on par with day staff. Left me in the lobby for 15 minutes until returning to let me know he had dropped a fan in front of my room. There are no more rooms. I am listening to a fan and getting 3 hours of sleep. So in conclusion poor service, dirty, run down hotel. Will not be back.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing