Great staff! We stayed a couple nights for a bachelorette party. Meka at the front desk did a great job checking us in and have great recommendations for where to visit. Kenneth, the valet guy was very quick and took great care of the car. Highly recommend.
Stayed one night for a show at Moore. Everything was perfection, the room, the restaurant and bar and the excellent service. The room was modern, clean and nice spacious bath. The many staff members we encountered were courteous and fun. Food was excellent. There’s not one thing I would change. Convenient location downtown Seattle with a great coffee shop across the street.
Booked through an advertised rate and then got the final bill - charges for 'amenities', fees, parking (twice normal rates) and taxes on everything above. The service was kind but lacking any value. No breakfast included and the INCREDIBLY EXPENSIVE onsite restaurant was closed on Sunday mornings. Will not stay again.
My husband and I stay at this hotel often as our son is going to UW. I also stay at Kimpton hotels as it is a part of IHG. I have never received such a great customer service at any other Kimpton hotels. Checked in late as our flight got in late, Mika was so nice and made us feel like this hotel was our home in Seattle. She greeted us with a big smile. Taylor, during the day was so helpful and accommodated our needs. Drea at the restaurant was very nice. Great hospitality aloha spirit!! Our room was clean, and beautiful. We can't wait to go back.
Poor service, carelessly decorated rooms, low cleanliness standards! This was disappointing. We loved the Monaco we stayed at in Portland! Great team, stunning rooms, but this was NOT comparable. It’s as if whoever is managing this place has given up on it.
The hotel has a nice location. Staff was friendly and helpful. As an inner circle member, the amenity was dried cherries. The upgrade was to a small room on a higher floor. This was disappointing. I'm generally treated extremely well at Kimpton, but at least this was only one night. Maybe better next time.
I chose two hotels to stay during my birthday trip. This is the first time that I rated a IHG (this hotel) over Hyatt hotel while I have highest elite status of both program. I wish I stayed longer in this hotel instead of switching to another hotel that doesn't treat me as well. As I came here to celebrate my birthday, my room was upgraded, and there are gifts in my room (this does surprised me!) I also love how the room was decorate to fit its name Monaca. Love it.
Location is great, room (and the hotel in general) was very clean. Beds were comfy and I appreciated the shampoo, conditioner, and body wash (good quality product) and in refillable containers (eco-friendly). Staff was very nice for check in, check out, and holding our bags. My only complaint was the $15 credit we got every night. The bar was closed when we were there (COVID) so I had to use it on the snack bar every night. I also couldn’t “pool” the credits (we stayed 3 nights) bur instead had to spend $15 each day. Seems silly, given COVID they should be more flexible with how this works since the bar is closed. Regardless, I would stay at this location again, I love the Kimpton brand.
Very comfortable hotel -- very centrally located. Less than 15 minute walk to Pike Market, Pioneer Square, Waterfront, Monorail. Staff is friendly and knowledgable. Hotel Provides little extras (such as a local wine tasting every night at 5:00) PM. Rooms are clean. We had a small room (617) which had a King-Size Bed. Other rooms are much larger -- so, perhaps ask at check in whether, if this matters to you). There is also a "Resort" fee of $20ish per night added to your bill, for the health club, etc. It's kind of standard these days -- but it would have been nice if we had been told that there was a health club to use. Finally -- due to COVID, the Restaurant isn't open 7 days a week, and there is no Breakfast (Though there's a Starbucks two doors down -- and better still, MANY independent coffee houses).…
From check in to check out everyone there was so nice and accommodating. We will definitely stay here again when we return. We forgot a few items and the process of retrieving our items was easy and efficient. Thank you to Gene- Allen at front desk for such a warm welcome.
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