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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,357 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 2,118: English reviews
Reviewed 11 August 2016

This is a really good hotel And I was impressed with everything. Would recommend staying here to anyone. Great location, friendly staff, got everything you need not to mention the views are amazing and parking is hassle free and they don't charge you like other hotels!! Food at Ray's on the Bay was good too and would recommend!

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1Thank Will M
Reviewed 11 August 2016 via mobile

The Hotel is in a beautiful spot. Fantastic views, a fabulous, friendly, helpful staff. The hotel itself is showing its age, a little tired, but still lovely. Clean and comfortable. Rays is a great restaurant. Concierge staff will help you plan your days.

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Thank Donna W
Beijing, China
Reviewed 10 August 2016

Really nice hotel for vacation on Big Island. The view is amazing and I have a mountain view room with partial ocean view. The view in the morning is amazing from my room, so does the view from hallway. Really quiet and nice walk in the garden. You can walk to the Keauhou Bay in five minutes and take a...

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Thank Wen Z
Stuttgart, Arkansas
Reviewed 9 August 2016

We stayed at this resort for a wedding and loved the service. It is a beautiful and friendly hotel with all wanting to make your stay great. They set up Zipline excursion and snorkel with Manta rays for us. They recommended other places to visit and helped us make sure the groom had all he needed.

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Thank onesize2016
Reviewed 8 August 2016 via mobile

Easy location to meander and feel at home. Wonderful pool and sunset views. Staff are very courteous and friendly. Live music in the bar is always awesome as is the valet service. Kid friendly and special occasion property. Weddings are booked out way in advance. Look no further for an amazing Mai Tai or Lava Flow!

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Thank SGSM
Sterling Heights, Michigan
Reviewed 8 August 2016 via mobile

This hotel was nice. There is not beach access due to the lava rock. However the pool looked very nice and well kept. The breakfast was just okay nothing too special. The staff was pleasant but didn't go out of their way! The views are so pretty from this hotel and it was very quiet. Overall it was a good...

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Thank 2009travelrose
Lugano, Switzerland
Reviewed 8 August 2016 via mobile

Very old hotel, bathrooms 30years old, bedroom dusty, lighting like back on the 80th. Price, 200USD night + tax + 30USD resort fee. Unacceptable for a Sheraton. Sheraton should downgrade the propriety to another brand or close a part for renovation.

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3Thank DanTravelAdventure
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha DanTravelAdventure, Thank you for your feedback on your recent stay with us. I apologize that we fell short of delivering the level of service that you deserve and expect from the Sheraton brand. The Sheraton Kona Resort & Spa experienced a $20 million dollar renovation in late 2012 and are consistently upgrading our hotel. We hope that you will...

Manila, Philippines
Reviewed 7 August 2016

We had a room facing the ocean right a couple floors about the rocks and the waves splashing were spectacular. The pool was very nice to and golf and dining in the area is so clean and just splendid. We will stay here again for sure

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Thank HonestJohn169
Sunnyvale, California
Reviewed 5 August 2016 via mobile

We are loyal spg members and our status is currently gold for life... Which apparently doesn't mean anything at this Sheraton. We were next in line at the gold/platinum line.. And even though the members and regular line were next to each other separated by a rope, the front desk kept helping people in the regular line while my husband...

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2Thank Wendy H
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Wendy H., We appreciate you taking the time to write a review about your recent visit to the Sheraton Kona and for your loyalty as a valued gold member. We regret to hear that your visit was anything less than exceptional and we apologize that you did not receive the attention you deserve at check in. We have shared...

Salt Lake City, Utah
Reviewed 4 August 2016

This was our first time to the Big Island. I was torn between Kona and Hilo and REALLY glad we picked Kona after visiting Hilo for the day. Anyway, the Sheraton is about a half hour drive south from the Kona Airport (you'll be sorry if you don't rent a car on Big Island, especially if you're staying anywhere but...

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5Thank LilHoot

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: ₹ 16,180 - ₹ 23,189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor room to south (away from Rays from the Bay lounge) facing ocean”
 of 5 bubbles SpaceRoger, 22 Mar 2017 | Read review
“Lower rooms have wider balconies, because the hotel slopes outward from top to bottom.”
  • Top layer coming off the toilet seat.
  • Corroded plumbing.
  • Badly peeling bathroom door.
 of 5 bubbles 410kens, 20 Mar 2017 | Read review
“Don't pay for a ocean side. Hotel is on a peninsula so most rooms have some ocean view and the mountain view is great as well.”
 of 5 bubbles Waynedad, 20 Mar 2017 | Read review
“Best views are ocean front. The waves contribute to decreasing noise from the hallways.”
 of 5 bubbles susanwt2016, 16 Mar 2017 | Read review
“facing garden really quiet...oceanfront can be loud with crashing waves just below you”
 of 5 bubbles phunzie, 15 Mar 2017 | Read review
5 of 5