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04/06/2017 05/06/2017
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    Sheraton Kona Resort & Spa at Keauhou Bay

    78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
    Hotel website
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    Best prices for your stay
    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$ 257
          US$ 234
          US$ 257
          US$ 235
          Traveller (1608)
          Room & Suite (381)
          Pool & Beach (246)
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          Royal Kona Resort
          2,798 reviews
          #9 of 14 hotels in Kailua-Kona
           
          Overview
          • Excellent30%
          • Very good35%
          • Average19%
          • Poor8%
          • Terrible4%
          Travellers talk about
          “water slide” (190 reviews)
          “manta rays” (324 reviews)
          “keauhou bay” (98 reviews)
          Free Wifi
          Breakfast Buffet
          Pool
          Non-Smoking Hotel
          Restaurant
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Pets Allowed
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Self-Serve Laundry
          Private Balcony
          4.0 Star Hotel
          All hotel details
          Offers from Sheraton Kona Resort & Spa at Keauhou Bay
          Special Offer: Breakfast for 2 Included
          Hotel deals
          Courtyard by Marriott King Kamehameha's Kona Beach Hotel
          2,855 reviews
          #4 of 14 hotels in Kailua-Kona
           
          Hilton Waikoloa Village
          7,538 reviews
          #4 of 6 hotels in Waikoloa
           
          Fairmont Orchid, Hawaii
          3,841 reviews
          #2 of 4 hotels in Puako
           
          Royal Kona Resort
          2,798 reviews
          #9 of 14 hotels in Kailua-Kona
           
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          Rooms
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          1 room, 2 adults, 0 children
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          Reviewed 22 January 2017

          Like others I have mixed feelings about this place. From the outside the hotel looks good, our room with Ocean view was fine but the shower delivered only a trickle of lukewarm water. The location os fantastic but the access to the sea is inexistent,...More

          Helpful?
          Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay

          Aloha! Thank you for your recent review and for staying with us! Your valuable feedback regarding breakfast at Rays and guest room hot water issues will be shared with our Leadership team to make the necessary adjustments to our boiler temperature and re-visit our Rays...More

          Reviewed 21 January 2017

          I was confused by this resort. I have certain expectations when Resort & Spa is in the name. We arrived and stayed for three days. During that time one elevator was down and never had a sign saying so. Either the doors would not open...More

          Helpful?
          Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay

          Aloha APennero, Mahalo for staying with us and for your recent review. We value your feedback and will share your issues with our Leadership team so we can improve our F&B offerings and the overall guest experience. We hope to have the opportunity to welcome...More

          Reviewed 20 January 2017

          We are probably going to stay here again, but there's a few things you need to know before you can decide if it's right for you. Pros - Location, Location, Location - Staff is very friendly and helpful. - The Pool Area is nice and...More

          Helpful?4  
          Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay

          Aloha, Thank you for your recent review and for staying with us here at the Sheraton Kona Resort! We value your feedback and are working with our leaders to connect with their team in reviewing our resorts fundamentals and guest experience. We are also working...More

          Reviewed 19 January 2017 via mobile

          As the title says. Staff was very nice and attentive except for one guy who worked at Breakfast Buffet. He would not fill up our water glasses even after we suggested that he leave a pitcher with us. I did advise the hostess but she...More

          Helpful?
          Reviewed 19 January 2017

          We stayed at the Sheraton from 1/6/17-1/8/17; 2 nights. I liked this hotel, but thought it was overpriced. Our room (1328) was spacious and clean. The king bed was comfortable and the room was quiet. I was concerned that this room was right outside the...More

          Helpful?
          Courtyard by Marriott King Kamehameha's Kona Beach Hotel
          2,855 reviews
          #4 of 14 hotels in Kailua-Kona
           
          Hilton Waikoloa Village
          7,538 reviews
          #4 of 6 hotels in Waikoloa
           
          Fairmont Orchid, Hawaii
          3,841 reviews
          #2 of 4 hotels in Puako
           
          Royal Kona Resort
          2,798 reviews
          #9 of 14 hotels in Kailua-Kona
           
          About
          Awards & Recognition
          GreenLeadersSilver level
          Amenities
          • Top amenities
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Pool
          • Room Service
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Business Centre with Internet Access
          • Children Activities (Kid / Family Friendly)
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Self-Serve Laundry
          • Conference Facilities
          • Room Service
          • Things to do
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Pool
          • Tennis Court
          Details
          • Price range
          • US$ 224 - US$ 343 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #3 Top resorts Hotel in Kailua-Kona
          • #3 On the Beach Hotel in Kailua-Kona
          • #3 Green Hotel in Kailua-Kona
          • #6 Family Hotel in Kailua-Kona
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 521
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, Orbitz, Travelocity, Hotels.com, Hotwire, Ctrip TA, Cheap Tickets, Priceline, HotelsforEveryone, Cancelon, Evoline ltd, TripOnline SA, HotelQuickly and HotelsClick so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • United States >
          • Hawaii >
          • Island of Hawaii >
          • Kailua-Kona
          • Also Known As
          • Sheraton Keauhou Bay Hotel Kailua-Kona ,
          • Sheraton Keauhou Bay Resort And Spa ,
          • Sheraton Kailua-Kona ,
          • Sheraton Keauhou Bay Resort & Spa ,
          • Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
          Add Photo Photos
          Traveller (1608)
          Room & Suite (381)
          Pool & Beach (246)
          Dining (101)
          Hotel & Grounds (1219)
          Bathroom (51)
          Family and Play Areas (4)
          Business Centre & Event Rooms (3)
          Nearby
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          Nearby Restaurants
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          Nearby Attractions
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          Questions & AnswersAsk a question
          Monique N
          Are you a pet friendly hotel?
          21 April 2017|
          Answer Show all 3 answers
          Response from James D | Reviewed this property |
          Not sure, but I see a post above that says yes..... enjoy your stay if you do!
          1
          Vote
          Mike M
          Does the resort fee cover daily parking of rental car?
          8 March 2017|
          Answer Show all 9 answers
          Response from BarbGag | Reviewed this property |
          Yes it does include self parking in the lot just down the ramp from the main entrance.
          2
          Votes
          USADiane_11
          Hi Skye: See my review from December - same thing - only twice the cost of our room....twice!!! Our room on arrival was not what we booked, and not even cleaned. Back to reception and offered another room - 4 rooms later, we came to a compromise seeing as I booked 9 months ago, Beachfront is just that! No handtowels or bathmat. My credit card preautorized twice - double the cost of our room. So my card maxed out with thanks, over $6,200 AUD. Used my husband's on departure as mine was declined with no idea why! Took 8 days to drop off the double preauthorisation and see more pre auths since we left? What the heck? Arrived home to find my husbands card has now been doubled dipped as well and maxed out. Serious management issues. Travelled to Waikiki and Maui without any such preauthorisations. Sheraton Kona - never again, you have serious issues with "your card has been declined".. I emailed and had no reply. I said at the time of transaction on my screen is was approved, and yet the receptionist said it was declined, and says that always happens. BEWARE! never again.
          28 February 2017|
          Answer
          Response from Poppiedoah | Reviewed this property |
          I am truly sorry that you had such a terrible experience. I would call them directly at 808-930-4900 and ask to speak to the general manager. I would remind him about Trip Advisor! Ricardo
          0
          Votes
          Room Tips
          "Kona sunsets are world famous for their color. Spend the money and get a room with a view!"
          Read review
          "Ocean view or mountain views are the best"
          Read review
          "We thought we had men view room, and ended up with best of both views"
          Read review
          "You're in Hawaii get a room with a view!"
          Read review
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