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Sheraton Kona Resort & Spa at Keauhou Bay

2,744 reviews
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Traveller (1845)
Room & Suite (430)
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Overview
  • Excellent29%
  • Very good38%
  • Average19%
  • Poor9%
  • Terrible5%
Travellers talk about
“manta rays”(359 reviews)
“water slide”(141 reviews)
“keauhou bay”(110 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Sheraton Kona Resort & Spa at Keauhou Bay
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,744)Write a Review
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All reviewsmanta rayswater slidekeauhou baythe big islandself parkingocean viewfree trolleybreakfast buffetcoffee shopgreat poollei makingpoolside barpool sidepool staffoceanfront roombeautiful groundsrental car
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151 - 155 of 2,467 reviews
Reviewed 24 August 2017

For the price, we were really disappointed with this hotel. Our stay in Kona was the 4th and final stop of our holiday, so we wanted somewhere a bit more luxurious to finish off the trip. Unfortunately, the Sheraton Kona really does not live up...More

1  Thank Amy W
Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 25 August 2017

Thank you for taking the time to share your feedback with us. We have begun our capital re-investment into the hotel which included the renovation of our restaurant Rays on the Bay. With some unexpected delays, we are happy to share that our restaurant is...More

Reviewed 24 August 2017

Arrived at 12pm, but room wasn't ready until around 4pm. While we waited for our room we ate at Holua by the pool and it took forever to get our food. The waiter apologized saying they were busy. The food was decent, too bad it...More

Thank sctrojan1
Reviewed 20 August 2017

We booked this hotel as part of a package and expected so much more from a Sheraton property. Check in was very slow as there was only 1 person working the front desk. There was another person standing nearby at the Japanese Guest Services but...More

2  Thank bwdowhan
Management response:Responded 21 August 2017

Aloha bwdowhan, Thank you for taking the time to share your feedback with our team. We greatly appreciate your valued insight as we are constantly looking for ways to improve. We sincerely apologize for the less that favorable experience you had during your stay. We...More

Reviewed 20 August 2017

We will definitely come back some day. We stayed in an ocean view room overlooking where the manta rays feed at night. This was an amazing site. I could watch these magnificent animals all night. If you are in another room you don't miss out...More

2  Thank Me11yC
Reviewed 20 August 2017 via mobile

A little tired in places, maybe, but still a fabulous hotel. We thoroughly enjoyed our stay here. Friendly, helpful staff throughout (especially the pool towel girl). Magnificent sea views that can tale your breath away. Outstanding Luau. A great place to stay

Thank Cora W
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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Pool
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$ 191 - US$ 404 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 191 - US$ 404 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1845)
Room & Suite (430)
Pool & Beach (275)
Dining (116)
Hotel & Grounds (1463)
Bathroom (58)
Business Centre & Event Rooms (14)
Family and Play Areas (4)
Questions & Answers
Ask a question
16 January 2018|
AnswerShow all 3 answers
Response from John K | Reviewed this property |
About 30 minutes.
0
Votes
occams-razor
14 January 2018|
AnswerShow all 9 answers
Response from Mike M | Reviewed this property |
No you can’t swim right in front but there is a beautiful little beach about 100 yards away that you can snorkel at
0
Votes
margaret p
13 January 2018|
AnswerShow all 2 answers
Response from Luvtosafari | Reviewed this property |
Yes. Large Beach towels are available from the kiosk by the pool.
0
Votes
Room Tips
"Get an Oceanfront room! Upcharge is definitely worth it!"
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"get ocean front. other rooms are limited view"
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"Make sure your ocean view room, is ocean view!"
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"A room on one of the upper floors will give you a better overall view, regardless of the side you're on."
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