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For the price, we were really disappointed with this hotel. Our stay in Kona was the 4th and final stop of our holiday, so we wanted somewhere a bit more luxurious to finish off the trip. Unfortunately, the Sheraton Kona really does not live up...More
1 Thank Amy W
Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 25 August 2017
Thank you for taking the time to share your feedback with us. We have begun our capital re-investment into the hotel which included the renovation of our restaurant Rays on the Bay. With some unexpected delays, we are happy to share that our restaurant is...More
Arrived at 12pm, but room wasn't ready until around 4pm. While we waited for our room we ate at Holua by the pool and it took forever to get our food. The waiter apologized saying they were busy. The food was decent, too bad it...More
We booked this hotel as part of a package and expected so much more from a Sheraton property.
Check in was very slow as there was only 1 person working the front desk. There was another person standing nearby at the Japanese Guest Services but...More
2 Thank bwdowhan
Management response:Responded 21 August 2017
Thank you for taking the time to share your feedback with our team. We greatly appreciate your valued insight as we are constantly looking for ways to improve. We sincerely apologize for the less that favorable experience you had during your stay. We...More
We will definitely come back some day.
We stayed in an ocean view room overlooking where the manta rays feed at night.
This was an amazing site. I could watch these magnificent animals all night.
If you are in another room you don't miss out...More
A little tired in places, maybe, but still a fabulous hotel. We thoroughly enjoyed our stay here. Friendly, helpful staff throughout (especially the pool towel girl). Magnificent sea views that can tale your breath away. Outstanding Luau. A great place to stay