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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
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2,355 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 2,116: English reviews
New York City, New York
Reviewed 4 January 2017

We stayed at this hotel because the hotels we preferred were sold out. This is an old, dated hotel that is a drive from Kona, but my kids loved the pools. It has a large water slide that accommodates a tube (which they sold for $8 at the pool) and a smaller slide for young children. There was a nice,...

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Helpful?
Thank nyc3kids123
Franklin, tn
Reviewed 4 January 2017

As a Marriott Lifetime Platinum, Hilton Diamond and Hyatt Platinum I have learned one thing. When you travel to a resort location book the room you want, don't expect to get any type of upgrade, contact the resort prior to arrival to reconfirm everything. If you do this, most of the time you will not be disappointed. Not the case...

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1Thank Tim G
Reviewed 4 January 2017 via mobile

I am in a debt of gratitude to Gary Perreira and Bobby Petersen and the men/women valets and bellhops for making my holiday stay with my parents, one of which needed a wheelchair, as easy and enjoyable trip as possible. These individuals made this trip what it became for me and my family, thank you! Why? Gary helped accommodate my...

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1Thank Casadiver
Seattle, Washington
Reviewed 3 January 2017

Sheraton Kona Resort & Spa at Keauhou Bay, Kona, HI deserves 5 stars for architecture and its grounds. There are good children’s activities. The staff is individually mostly pleasant and cooperative, but the administration is slow, rigid and average at best. Rooms are rather tired, and show it. Room rate does not include $35 daily “resort fee”, which is another...

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Thank alex b
Reviewed 2 January 2017 via mobile

This hotel is not worth the money!! Watch out for hidden charge too! They have extra charges of room retail and other tax that came out to be almost $100 extra/day! They were attempted to charge us for in room movie too but we caught for it. Service was terrible! Very stingy with their towels in the room. Did not...

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1Thank Irada W
Ramstein-Miesenbach, Germany
Reviewed 2 January 2017 via mobile

My wife and I spent 5 nights here over the 2016 holiday season. Excellent staff throughout the entire property. Helpful and welcoming from entering, lounge, and breakfast buffet. It's an aging 4 star resort and rooms could use a modest renovation but overall very satisfied with our visit. FYI: Kona Sheraton does not have immediate beach access but it is...

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1Thank rsbukowski
Reviewed 31 December 2016 via mobile

This hotel has a great setting and beautiful pools. The sunsets are also amazing here. Yes, the rooms are dated, but we aren't here to spend time in the room. The fees here are much lower than the Sheraton on Maui. There is also free parking! Check in and valet staff have been wonderful. Our bags were delivered by the...

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1Thank Amy A
Philadelphia, Pennsylvania
Reviewed 31 December 2016

The hotel is so severely outdated and in such a bad shape in terms of maintenance and quality of the rooms and common areas that literally resembles an old-fashioned motel. The club lounge is also in a bad shape with mass-produced standard food and drinks. Also the common areas, pools, gym, and restaurants are also terrible. Overall, a terrible experience...

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1Thank Paul_A_Pavlou
Melbourne, Victoria, Australia
Reviewed 31 December 2016

Our room on arrival was not what we booked, and not even cleaned. Back to reception and offered another room - 4 rooms later, we came to a compromise seeing as I booked 9 months ago, Beachfront is just that! No handtowels or bathmat. My credit card preautorized twice - double the cost of our room. So my card maxed...

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6Thank USADiane_11
San Diego, California
Reviewed 31 December 2016

We liked this hotel a lot since it got beautiful views and very pretty garden! The room is big, nice and clean, although, as other reviewers already mentioned, it is a little old dated. However, we loved their swimming pool. It has slides, water falls and two sides for both kids and adults. I believe kids can stay there forever...

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Thank Apple00189
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Apple00189, Thank you for your great review. We truly appreciate your comments about the food, slides, pool and rooms. We can't wait to welcoming you back on your next stay. A hui hou,

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: ₹ 16,013 - ₹ 23,137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Hotels.com, Cheap Tickets and Jetsetter so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor room to south (away from Rays from the Bay lounge) facing ocean”
 of 5 bubbles SpaceRoger, 22 Mar 2017 | Read review
“Lower rooms have wider balconies, because the hotel slopes outward from top to bottom.”
  • Top layer coming off the toilet seat.
  • Corroded plumbing.
  • Badly peeling bathroom door.
 of 5 bubbles 410kens, 20 Mar 2017 | Read review
“Don't pay for a ocean side. Hotel is on a peninsula so most rooms have some ocean view and the mountain view is great as well.”
 of 5 bubbles Waynedad, 20 Mar 2017 | Read review
“Best views are ocean front. The waves contribute to decreasing noise from the hallways.”
 of 5 bubbles susanwt2016, 16 Mar 2017 | Read review
“facing garden really quiet...oceanfront can be loud with crashing waves just below you”
 of 5 bubbles phunzie, 15 Mar 2017 | Read review
5 of 5