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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,306 Reviews from our TripAdvisor Community

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Showing 2,069: English reviews
Start your review of Sheraton Kona Resort & Spa at Keauhou Bay
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Washington DC, District of Columbia
Reviewed yesterday NEW

I would officially rate this property as a 3.5, just a tad above average. However, I would stay there again at the price point per night ($280) because I didn't see any other hotel that looked any better. (Except, of course the Four Seasons at $1200/night). I stayed here in a "ocean front" room for five days in February 2017....

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Helpful?
Thank jdwv_13
San Diego, California
Reviewed 2 days ago NEW

I am not a platinum/top tier member but an SPG gold. I've been to several SPG properties and expected the Aloha spirit considering I checked-in late but didn't get it. The next day, our room did not get housekeeping service and I had to call to get fresh towels and all the necessities. Oh, did I mention there was a...

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Helpful?
1Thank hatuel
Sebastopol, California
Reviewed 2 days ago NEW

* Pools and chairs were ALWAYS available, even though the hotel was full * Great ocean front views; the hotel is perched 10-20 foot lava cliffs pounded by the sea * Lots of Hawaiian decor in the public areas Be Aware: * No beach whatsoever * Nowhere to walk, really (or only very short walks) * Disorienting modern layout makes...

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Helpful?
Thank Shelly A
Tumwater, Washington
Reviewed 3 days ago NEW

The wife and I stayed at the Kona Sheraton for 8 nights. The grounds are beautiful, but the rooms and especially the beds are in need of updating. We had the Ocean-front and it has an awesome view, but we were near the restaurant/bar. The band would play loud until 9:30pm keeping us awake. The buffet was nearly $30 and...

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Helpful?
Thank MikeYett-Shotswell
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha, Thank you for choosing to stay at the Sheraton Kona. We value your feedback and will share your issues with our management team, so we can improve the overall guest experience. We hope to have the opportunity to welcome you back again here at the Sheraton Kona!

Invermere, Canada
Reviewed 4 days ago NEW

All of the staff went out of their way to make us feel welcome. We took advantage of the many extras this hotel offers. Be sure to take the Trolley into Kona, the relaxing trip is the perfect way to see the coastal area between the hotel and Kona. I loved making leis with Aunty Tutu, she is such an...

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Helpful?
Thank BarbGag
Chicago, Illinois
Reviewed 6 days ago NEW

A fancier hotel than we normally stay in but you can tell this one has been around awhile. The room was nice and clean but the bathroom could really use an update. The place is huge and it takes forever to find your room. Staff were pretty nice. They will gauge you on everything, fees parking etc. For having to...

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Thank Kristine C
Reviewed 6 days ago NEW

Sheraton is spread out along a great location which boasts incredible views of the ocean. Location wise, it is fantastic - a short drive to central Kona (~15mins) Rooms were clean and very spacious, however a little dated - would require some upgrading. The resort charges a daily resort fee which is approximately ~$25USD, this includes things such as free...

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Thank Anita C
Edmonton, Canada
Reviewed 6 days ago NEW

This was our first visit to the Big Island and our stay at this Sheraton property did not disappoint! We were promptly checked in and valet did a wonderful job in getting us settled quickly after a very long travel day! Valet was also very friendly and helpful with our other queries when venturing out each day! Our room was...

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Thank 51NanO
Christchurch, New Zealand
Reviewed 6 days ago NEWvia mobile

I enjoyed staying at this hotel. We arrived before the 3pm check in so we popped downstairs by the Houla Poolside bar. We had great service there, a delicious burger and lovely cocktail. They managed to clean our room a bit earlier so we go into our partial ocean view room about 2:15pm. The rooms are large and spacious we...

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Thank Catronia
Reviewed 6 days ago NEW

Booked a OCEAN view with a KING bed, got a room with a parking lot view and a room with 2 double beds. Pay for the extra, and got less. Talked with the management all thru the stay, starting with the 1st night and was told that they do not GTD any pre paid reservation thru a 3rd party site....

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1Thank Stephen N
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Stephen, Thank you for choosing to stay at the Sheraton Kona. We value your feedback and will share your issues with our team. We strive to exceed each of our guests expectations and do apologize for the shortfall. we hope to have the opportunity to welcome you back again.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: ₹ 15,644 - ₹ 23,867 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Starwood, Hotels.com, Cheap Tickets and Jetsetter so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
68 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor for better views”
 of 5 bubbles jdwv_13, 25 Feb 2017 | Read review
“No beach access.”
  • cockroach
 of 5 bubbles hatuel, 24 Feb 2017 | Read review
“Ocean front rooms are great, but we were near the restaurant/bar and it was very loud from the music. They would stop at 9:30pm.”
 of 5 bubbles MikeYett-Shotswell, 23 Feb 2017 | Read review
“Upper floors are very quiet.”
 of 5 bubbles BarbGag, 22 Feb 2017 | Read review
“DO NOT stay at the Sheraton Hotel in Kona Hawaii”
 of 5 bubbles , 20 Feb 2017 | Read review
5 of 5