I stayed at the hotel Sept 8-18 & was very impressed with your Manager Shakita & Raquel. If it wasn't for them, my visit would not have been pleasant. Both ladies went out of their way to assist & should receive a raise. I have stayed at this hotel 5 times now & was disappointed in the so called room renovations. The rooms are poorly updated & require a good cleaning. There was food on the headboards that never got cleaned by housekeeping as well as the bathroom which could have used a thorough cleaning. I can't really blame housekeeping as they are short staffed & only clean every 3 days. The lobby has been renovated with all info about the history & ghosts removed. They no longer offer free coffee/tea in the morning. Restaurant is closed. Overall, the location is great, but if I return, I would consider staying somewhere else. Apparently, the hotel was bought by an investment company & you can tell that this is not managed like it was.…
We loved this place. Right in the heart of the French Quarter and steps away from Jackson Square and Bourbon street. We were excited about being in New Orleans and when we were greeted by Monique at the front desk she reinforced that with her friendly and welcoming smile. She was very helpful, informative and very pleasant to deal with. We had a really cool room with a loft and a balcony overlooking Orleans St with Bourbon St in plain view. The room and hotel was very clean and the Bourbon O Bar was connected to the hotel. Very convenient with Jazz music daily. David who works the front door was awesome too. He was always accommodating and helpful to us. The rest of the staff that we had interaction with were extremely friendly and helpful to us. Thank you guys for helping making our experience in New Orleans great. Especially Monique and David.…
This is where I stay whenever I come to the French Quarter. It's an exceptional hotel for many reasons, but Miss Dee and Dwayne, who were at the reception desk during my stay, made this stay even more memorable with their willingness to accommodate my room request and their overall friendliness throughout my stay. Truly the type of people you look forward to coming back to see. Along with them, the cleaning crew is always thorough and kind, and the doorman is always welcoming and happy to see you-- no matter how many times you walk in and out of the hotel. Truly, the entire staff is great. And the hotel is beautiful and there's no shortage of New Orleans charm and history within it. Hope to be back soon.
"My wife & I stayed at the Bourbon Orleans 8/18 - 8/21 to celebrate our 20th anniversary. Our entire stay was impeccable. From the valet to the housecleaning staff, everyone was friendly & immediately accommodating. The hotel is gorgeous, the lobby stunning and our room (we'll get to that) was immaculate. The pool area was private, clean & well stocked with freshly laundered towels. There were plenty of lounge chairs & tables for guests. Despite being only a block away from Bourbon Street, the hotel was quiet & peaceful. We HAVE to give accolades where & when due. Our check-in process was seamless and we were astonished at the voluntary room upgrade from a queen to a Loft Suite overlooking St. Anne St. It was luxurious & spacious. We want to personally thank Linda at the front desk for working such unexpected magic and giving us an anniversary trip we'll never forget. She was amazing! We'll only book through her from now on!…
Upon arrival the hotel was absolutely beautiful! The icing on top was Mrs Dee behind the counter she was so helpful! She made sure we knew were to go and also advised us to take it easy on night one! “Sip sip not gulp gulp”. She took pictures for us and everything! Forever commented on our outfits and made us feel right at home! Alsooo the bar in the hotel is soo cute and great for photos! Thanks for a great time Bourbon New Orleans hotel!
Miss D is absolutely fabulous. she is the best woman i’ve ever met. she helped us out so much when we first arrived by giving us complimentary water and gave us our room keys very fast! Sip sip not gulp gulp are her famous words!!!!
Miss Dee!!! Was the best part of the hotel! She was very friendly and accommodating. We enjoyed her energy and enthusiasm. She deserves the 5 stars and employee of the month!! She gave us great advice. Sip sip
Ms. Dee made our experience absolutely amazing! The hotel is absolutely beautiful- right off Bourbon Street. Ms. Dee helped us when we checked in, and watched out for us! 10/10 recommend staying at the Bourbon Hotel.
We had an exceptional stay at the Bourbon Orleans. The staff was very friendly and extremely helpful. My room was just perfect for my stay and clean. The location was ideal for walking and accessing the city. Our shuttle driver to the airport was Shawn P. And we couldn’t have asked for a better driver or safer trip. He was very professional and extremely courteous and made our ride very pleasurable. Be sure to request him if you use the shuttle.
This was a really fabulous hotel, awesome staff but when I tried to get a cab back at night, it’s in an area that they block the streets off at night and as a female, had to walk back from closest cab drop off about 6 blocks in dark.