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Hilton New Orleans/St. Charles Avenue

PricelineUS$ 123*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 295*
US$ 123*
Great Deal
US$ 127*
US$ 128*
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Hilton New Orleans\/St. Charles Avenue
Hilton New Orleans/St. Charles Avenue
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832 Reviews from our TripAdvisor Community

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Showing 817: English reviews
Start your review of Hilton New Orleans/St. Charles Avenue
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Reviewed 2 days ago NEWvia mobile

First time staying here for conference. The room was super clean and home like. The facilities great. The restaurant in lobby was wow. See separate review of Luke. Service was great. Would stay here again.

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Helpful?
Thank David R
Fort Lauderdale, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 8 April 2017

I would like to inform the General Manager of the excellent customer service I received from Quinashai Watts. As this was the first time I stayed at this hotel as a Diamond member it wont be my last. I arrived early and Ms Watts graciously offer me entrance to the Executive Lounge while my room was getting ready. As it...

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Helpful?
Thank longshadow
About Hotel's Favourite Review
Velda A, Manager at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for taking a moment to share this wonderful review. As a Diamond member, we greatly value you and are truly thrilled that we can continue to provide a pleasant experience, especially during this stay. We will share your review with Quinashai Watts. We would be honored to have the pleasure of welcoming you back again soon.

Ashford, Connecticut
Reviewed 4 days ago NEW

It's in a safe location, within a short walk of bourbon st, the casino, and riverwalk shopping area. in an old bank, so it doesn't feel life a modern hotel building. Restaurant in the hotel, bars nearby, mini mart next door.

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Helpful?
Thank JasonSherman
Milwaukee
Reviewed 6 days ago NEW

Excellent Hotel. Walking distance to French Quarter. Shuttle service to and from the New Orleans Jazz Festival. From Hilton it was $35 round trip per person, at the hotel down the street, it was $20 per person round trip. Not sure why there was such a huge price difference as both offered air-conditioned buses. The hotel was clean. Staff friendly...

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Helpful?
Thank MidwestTravelista
Velda A, Manager at Hilton New Orleans/St. Charles Avenue, responded to this review

Thankyou for taking a moment to share such a wonderful review. We are very happy to hear that you enjoyed your room and all the amenities. We love how close we are to so many entertaining New Orleans attractions too. We appreciate you visiting us and we would be honored to have the pleasure of welcoming you back again soon

Laurel, Ms
Reviewed 1 week ago NEWvia mobile

Enjoyed our stay here! Very nice hotel located in a convenient area. In the business district, so it's clean. Its a quick walk to many great restaurants and less than mile to the Riverwalk. Would stay again.

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Helpful?
Thank Tain1975
Management response:

Thank you for leaving such a wonderful review and for the five-star rating! I am very happy to hear that you enjoyed our property and all the attractions around us. We are proud to have a comfortable place to stay while you venture out and see the sites. I do hope for your return very soon and thank you for...

Houston, Texas
Reviewed 1 week ago NEWvia mobile

The Hilton St. Charles is always amazing. Check-in is a breeze, the lobby is beautiful & the staff super friendly and accommodating. The rooms are very nice and quiet. Room service is great, the praline bread pudding is outstanding. This hotel is in a great location - close to everything but also quiet. It's always a pleasure staying at Hilton...

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Helpful?
Thank amanda_n_byrum
Velda A, Manager at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for taking a moment to share this wonderful review. I am very happy to hear that you enjoyed your stay. We love how close we are to so many entertaining New Orleans attractions too. We appreciate you visiting us and we would be honored to have the pleasure of welcoming you back again soon.

Metairie, United States
Reviewed 1 week ago NEW

Refused to let us check in even though we had the email with our confirmation number. Said were not listed on the rooms. Refused to help solve the problem instead just said too bad. Even though one of our coworkers was a diamond member still would do nothing.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank allend648
Velda A, Manager at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for taking a moment to share this review. I am sorry to hear of the issues you had at the hotel. I have shared this information with our management team to ensure the proper guidelines are followed in regards to giving great costumer service. This is not the norm for our property in any way. Thank you very...

Orlando
Reviewed 1 week ago

The hotel, location is perfect if you need to get around town in a taxi. Taxi drivers 24/7 outside of hotel. The connected restaurant "LUKE" has a really great breakfast and dinner menu. Only wish my room had a microwave I think it was because of my room selection. Also, the staff was very pleasant.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank esprice
Velda A, Manager at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for taking a moment to share this wonderful review. I am very happy to hear that you enjoyed Luke's. We love how close we are to so many entertaining New Orleans attractions too. We appreciate you visiting us and we would be honored to have the pleasure of welcoming you back again soon.

Augusta, United States
Reviewed 1 week ago

Foolish reservation pattern, had to daily request new keys, WiFi, housekeeping. Luke's was great, but not enough to make up for a city hotel. Staff pleasant, but not able to overcome process errors. Would have rather gone to Loew's and paid more but the whole family was at the Hilton St. Charles.....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 48marciew
Velda A, Manager at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for your letting us know about your experience with us. I am sorry to hear about the service issues you faced during your stay. We pride ourselves on providing fantastic guests' service and a pleasant room experience, but we clearly have missed the mark this time. Your feedback is greatly appreciated and will help us in making changes...

Reviewed 1 week ago

Great hotel minus the nose in the morning I had to listen to the housekeepers go in and out of the storage closet for about 3 hours. I did report the noise but because of the Jazz Festival there was no more available rooms. The hotel was booked the weekend and I couldn't change my room.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Shalonda0716
Velda A, Manager at Hilton New Orleans/St. Charles Avenue, responded to this review

Thank you for your review! I am sorry to hear about the noise you encountered. I have shared your comments with our Housekeeping Team to ensure these issues are handled quickly and effectively so it does not negatively impact our guests' stays in future. We appreciate you staying with us and do hope the next time you are in the...

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04/06/2017 05/06/2017
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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located on St. Charles Avenue in the New Orleans CBD, our location places you with minutes of all that is New Orleans. Our newly renovated property caters to the business and leisure traveler. The hotel is a member of the Historic Hotels of America offering old world charm with all the modern conveniences that you would expect from an AAA 4-Diamond hotel.Join us at the Hilton St. Charles...You will be glad you did! ... more   less 

Additional Information about Hilton New Orleans/St. Charles Avenue

Address: 333 Saint Charles Ave, New Orleans, LA 70130-3141
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: ₹ 7,175 - ₹ 22,818 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton New Orleans/St. Charles Avenue 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotwire, Travelocity, Hilton Hotels Direct, Hotels.com, Expedia, Priceline, Cancelon, getaroom.com, TripOnline SA, HotelsClick, HotelQuickly and HRS so you can book your Hilton New Orleans/St. Charles Avenue reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New Orleans / St Charles Ave Hotel New Orleans
Hilton Hotel New Orleans
New Orleans Hilton
Hotel Style:
#27 Luxury Hotel in New Orleans
#56 Family Hotel in New Orleans
#60 Business Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New Orleans/St. Charles Avenue staff and other travellers.
23 questions
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Questions? Get answers from Hilton New Orleans/St. Charles Avenue staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As a Hilton member I received free wifi in my room so not sure if hotel has free wifi in rooms.”
MidwestTravelista, 17 May 2017 | Read review
“Rooms above level 12 facing St Charles Av have decent view and light. Avoid South facing rooms due to adjacent One Shell Sq tower”
Hungrypencil, 11 May 2017 | Read review
“Do not want room on top floor with the tiny windows. Very dismal room with no light!”
MomRock, 4 May 2017 | Read review
“higher rooms have less street noise”
tuhts, 26 Apr 2017 | Read review
“They have parking for an additional $40 a day, they also have self park around the hotel but its not overnight parking.”
136kaylaw, 24 Apr 2017 | Read review
5 of 5
Priceline
US$ 123* /night
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Hilton.comUS$ 127
Hotels.comUS$ 128
AMOMAUS$ 295
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Prices are for 1 room, 2 adults
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