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The Saint Hotel, Autograph Collection

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1,032 Reviews from our TripAdvisor Community

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Showing 1,013: English reviews
Nashville, Tennessee
Reviewed 2 days ago NEWvia mobile

Spent three nights here over Thanksgiving. Very cool design. Definitely unique, hip and young. Liked everything about it except the service was off just enough to make it average. I know it was Thanksgiving but if your going to take my money you need to provide the same level of service as any other time. Breakfast took forever in the...

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Helpful?
Thank DineOutOften10
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review

Dear Valued Guest. You're absolutely right, service shouldn't suffer just because it's a holiday. I assure you we find this as unacceptable as you, and we have no excuse. We do take your feedback very seriously and it will be addressed. I hope you give us the opportunity in the future to provide you with the exceptional experience you deserve....

Reviewed 2 days ago NEWvia mobile

Dimly lit makes you question if the hotel is clean - if I can't see it how can the cleaning staff? Asked to have our room cleaned- no one came up at all. We had turned away the cleaning lady once at 0900 am- had to call at 2200 to get clean towels. Ask for a room higher then the...

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Helpful?
Thank 09delars
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review

Dear Valued Guest. We appreciate your feedback. I am so sorry you didn't receive housekeeping service at the time you expected. This feedback is invaluable as we do clean rooms up until 6pm and can learn from your expectations. I hope you give us the opportunity in the future to turn your experience around. Sincerely, D Hill

Los Angeles, California
Reviewed 4 days ago NEW

When their motto is that this hotel was part saint and part sinner, they were not kidding. On the good end were their employees. They have an absolutely first rate staff, always friendly, and always helpful. They are so good, that I really wish I could give the hotel an excellent rating. However, the negatives are so bad, I simply...

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Helpful?
1Thank James O
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review

Dear valued guest. I am so sorry for the issues you experienced with valet. We take this so seriously and have already met with the valet team to discuss your concerns and how to take action immediately. We also agree, you should definitely be able to backout your room. We have also had this repaired just yesterday. I hope you...

Los Angeles
Reviewed 6 days ago NEW

First, the Saint has some unique aspects to the hotel: modern, simple naughty/saintly branding, nice Art, a red bar (super cool and fun) and great coffee. I loved staying here. The Ritz Carlton is next door and it was always good for me to walk next door and have brunch at the M-cafe then continue on with my day. Second,...

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Helpful?
2Thank paolola
Reviewed 1 week ago

wonderful hotel, full of amenities, gorgeous décor and unbelievable personnel, from doormen to bellboys, front desk, gentleman making coffee, housekeeping and concierge : everyone smiling happy and informative. wed never been to new Orleans and they all did an amazing job at guiding us threw this marvellous city, making dinner reservation and just being all around great hosts. I would...

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Helpful?
1Thank desjard
Duluth, Georgia
Reviewed 1 week ago

We recently booked a stay at The Saint Hotel with our teenaged kids for Thanksgiving holiday. My husband booked it and although it was a cute little boutique hotel I would not recommend going with kids as the decor is more suited for couples. The beds have Naughty and Nice on the blankets, etc. Hallways are very dimly lit with...

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2Thank atlfoodie2016
New Braunfels, Texas
Reviewed 1 week ago

The ambiance really set the tone for a bachelor/bachelorette weekend. The hotel is modernly decorated and the location is a few blocks from Bourbon. The front desk were helpful especially with friends who were checking into the room under my name. The showers were big and the rooms were clean. A few of the negatives were the beds/bedding. I could...

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Helpful?
1Thank texastide
Darryl H, General Manager at The Saint Hotel, Autograph Collection, responded to this review

Dear valued guest, I'm so sorry that your overall stay wasn't better. We do pride ourselves on delivering an exceptional experience. We do appreciate your feedback and have addressed your concerns about the wait times and not recovering your lost and found with the appropriate department managers. Yours in hospitality, D Hill

San Antonio
Reviewed 2 weeks ago

Great location right by bourbon street. Really interesting decor in the lobby and service was fine at the front desk. The room was pleasantly comfortable - I had a room on canal street and was afraid it was going to be loud all nght, but no issues. The room itself was getting a little dated, some damage on things throughout....

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2Thank huskersal
Reviewed 2 weeks ago via mobile

My new husband and I stayed in a lovely room with a view of Canal Street! We didn't notice any noise from the street on the eighth floor. The hotel is gorgeously, tastefully, and at times, vibrantly decorated with thoughtful, not run-of-the-mill pictures, fabrics, lighting. The flat screens in the elevators playing jazz excerpts was a unique touch and one...

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Helpful?
1Thank Renee R
Calgary
Reviewed 2 weeks ago

This hotel is only a few blocks away from Bourbon Street and the French Quarter so it was easy to walk to all of the sites in the French quarter. We parked our car and never used it while in NOLA. The hotel parking is pricey, but I think pretty standard for the location of this hotel. The red cable...

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Helpful?
1Thank Hilda K

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access

Additional Information about The Saint Hotel, Autograph Collection

Address: 931 Canal St, New Orleans, LA 70112-2503
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: ₹ 10,557 - ₹ 26,699 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Saint Hotel, Autograph Collection 4*
Number of rooms: 166
Reservation Options:
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Hotel Style:
#13 Luxury Hotel in New Orleans
#34 Romantic Hotel in New Orleans
#55 Family Hotel in New Orleans
#59 Business Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from The Saint Hotel, Autograph Collection staff and other travellers.
16 questions
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Questions? Get answers from The Saint Hotel, Autograph Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for corner rooms, high floor, not facing a wall.”
 of 5 bubbles paolola, 1 Dec 2016 | Read review
“rooms in back are quieter than those facing canal street”
 of 5 bubbles desjard, 30 Nov 2016 | Read review
“Ask for a larger, more quiet room unless you want a view.”
 of 5 bubbles atlfoodie2016, 28 Nov 2016 | Read review
“Despite the noise on Canal Street, we loved the view facing this street.”
 of 5 bubbles HildaK_11, 18 Nov 2016 | Read review
“All the rooms are great even the standard rooms are over the top”
  • View from Main door
 of 5 bubbles 875markusz, 9 Nov 2016 | Read review
5 of 5
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