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Hilton Garden Inn New Orleans Convention Center

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Hilton Garden Inn New Orleans Convention Center
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1,153 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn New Orleans Convention Center
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Showing 1,113: English reviews
Baton Rouge, Louisiana
Reviewed 1 week ago

Cleanliness and customer service issues. Stained sheets both nights. Water upon check in was nice. Hard to use valet. Couldn't find an attendant. They were busier talking to each other than helping customers.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank chelseaa950
Erica D, Executive Assistant at Hilton Garden Inn New Orleans Convention Center, responded to this review

Hello Chelsea, Thank you for reaching out to us through Trip Advisor. I am so sorry for the issues that you had during your stay. I am very sorry to hear about your sheets and the valet issues. I have brought these issues to my Management team so we can prevent these issues from happening in the future. We sincerely...

Folsom, California
Reviewed 1 week ago

Customer service was friendly, helpful and courteous in all interactions. Accommodations are clean. Breakfast and dinner was delicious and eating area was clean. Travel companions used valet service and didn't experience any issues.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 3017angel7
Erica D, Sales Administrative Assistant at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for sharing your recent stay with us! I am so glad that you all had everything you needed during your time here. The service you described is exactly what we expect from our employees and I am very happy to have shared your review with our team. We sincerely appreciate your time with us and hope to see...

Reviewed 1 week ago via mobile

I arrived at this hotel and waited about 15 minutes to check in, even though there were 3 attendants there for just one person ahead of me, ask them for a high floor room and the attendant said there were none, after I had already checked online for availability and mention it to her she just said their system was...

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Helpful?
Thank 624hildar
Erica D, Executive Assistant to the General Manager at Hilton Garden Inn New Orleans Convention Center, responded to this review

Hello, Thank you for reaching out to us through Trip Advisor. I am very sorry to hear about the issues you faced while staying with us. I have reached out to our Valet Manager so he is aware of the experience you had. I am also sorry to hear about your check in experience. If you chose the e-check in...

Omaha, Nebraska
Reviewed 1 week ago via mobile

Here for the LMC conference. This was one of the hotels we were recommended to stay. The rooms were very expensive. The meals at the hotel were very expensive. Breakfast buffet was around $25.00. There was no complimentary coffee offered anywhere. Had to pay for it. Either at cafe or Starbucks. Shuttle service to and from airport cha Ching $$$....

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Helpful?
Thank Cindy D
Erica D, Executive Assistant at Hilton Garden Inn New Orleans Convention Center, responded to this review

Thank you for reaching out to us through Trip Advisor. We sincerely appreciate your feedback however, our hotel does not have Security or a Starbucks. Also, our breakfast buffet is a significantly lower rate than $25.00. I am very sorry for the experience that you had while staying in New Orleans. We sincerely hope that you would choose to stay...

Hardin, Texas
Reviewed 1 week ago via mobile

Booked 2 rooms for a 2 night stay for my granddaughters cheer competition. The staff, with the exception of our bellhop and 1 man at the desk, were not friendly or pleasant. (Check in desk, valet, ancillary staff) The rooms are small. Breakfast is extremely overpriced! (Many other chains offer free breakfast buffet) We stayed for the close proximity to...

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Helpful?
Thank s_bouchard08
Erica D, Executive Assistant at Hilton Garden Inn New Orleans Convention Center, responded to this review

Hello, Thank you for reaching out to us through Guest Assistance. I am very sorry that your stay was not as satisfactory as you would have hoped it would be. It saddens me to hear that our customer service was not top notch. I have brought this to the attention of my Management team as I find this unacceptable. I...

Belgrade, Montana
Reviewed 1 week ago via mobile

The customer service in the restaurant and bar is serious lacking! Last night I walked out because I wasn't even acknowledged for ten minutes. I also watched a couple other guests walk away. They were not busy but seemed to care less about anything going on around them. The staff seems to have no idea what they are doing and...

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Helpful?
Thank Carrie B
cleveland
Reviewed 2 weeks ago

I stayed there with my girlfriend last week during Mardi Gras. As soon as I pulled up to the curb in my rental car-I looked for someone to assist with the luggage-such as a bellman-there were none. We lugged our luggage into the lobby and I looked for the valet to park my rental-There was only 1, and he was...

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Helpful?
Thank clevelandsluggo
Shreveport, Louisiana
Reviewed 2 weeks ago via mobile

Had a super great stay at the Hilton! Room was spacious with a great view! Terrel at the restaurant was the best. The skillet cookie at the restaurant was great. The only negative is that parking sucked.

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Helpful?
Thank kartmc30
New Orleans, Louisiana
Reviewed 2 weeks ago

Valet was horrible during the stay. During my arrival I was not greeted as expected. Valet instead of welcoming and helping the guests they were adamant about having me move my car for their convenience. The guys need a little more training dealing with paying customers that was a horrible experience for me. The issue was eventually resolved but was...

Review collected in partnership with Hilton Garden Inn
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Thank V9648ZPmarkm
Reviewed 2 weeks ago via mobile

Great service!!! Terrel went above and beyond with customer service. He was very pleasant and made sure we were well accommodated, even bought us a round of drinks. Great personality and great job all the way around.

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Helpful?
Thank Gina H

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Staying in Arts District / Warehouse District

Neighbourhood Profile
Arts District / Warehouse District
Once a thriving industrial zone, today this district is home to a buzzing arts scene with an amazing assortment of galleries, boutiques, and studios having moved in and set up shop throughout the disused warehouses for which the area is so well known. Much of the art you'll come across here is local in scope, ownership and inspiration. However, among the many old brick warehouses are modern structures of steel and glass housing large-scale cultural institutions of national prominence such as the National World War II Museum, the Contemporary Arts Center, and the Ogden Museum of Southern Art. Just as eye catching as what’s on view inside the galleries and museums is the chance to see your ship come in at the Julia Street Cruise Terminal, which serves as a wistful reminder of the city’s historic maritime prominence.
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn New Orleans Convention Center

Address: 1001 S Peters St, New Orleans, LA 70130-1725
Region: United States > Louisiana > New Orleans > Arts District / Warehouse District
Price Range: ₹ 7,843 - ₹ 25,556 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn New Orleans Convention Center 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Hilton Garden Inn New Orleans Hotel New Orleans
Hilton New Orleans
New Orleans Hilton
Hotel Style:
#30 Business Hotel in New Orleans
#56 Romantic Hotel in New Orleans
#59 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn New Orleans Convention Center staff and other travellers.
15 questions
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Questions? Get answers from Hilton Garden Inn New Orleans Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor is a must (close to pool)”
 of 5 bubbles marquisleonmoss, 20 Mar 2017 | Read review
“Go somewhere else.”
 of 5 bubbles clevelandsluggo, 9 Mar 2017 | Read review
“Join Hilton Honors and you will enjoy extra rewards including free internet service.”
 of 5 bubbles Hereandthere913, 9 Feb 2017 | Read review
“If you are Hilton Honors, site will allow you to choose from available rooms during early online check in. Very nice feature!”
 of 5 bubbles DegaTrip, 6 Feb 2017 | Read review
“Good location for the convention center”
 of 5 bubbles donnyleprechaun, 26 Nov 2016 | Read review
5 of 5