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Embassy Suites by Hilton New Orleans - Convention Center

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Embassy Suites by Hilton New Orleans - Convention Center
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376 Reviews from our TripAdvisor Community

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Showing 368: English reviews
Lubbock
Reviewed 2 days ago NEWvia mobile

My wife and I just spent a week in the Embassy Suites Convention Center in New Orleans LA. What I can say about this hotel is WOW! The staff was off the charts awesome, with a special shout out to the concierge, Lady Diana.Her number one priority is customer service. We had a premium suite, 15 and 16 floors only,...

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Helpful?
Thank Les R
Rone M, General Manager at Embassy Suites by Hilton New Orleans - Convention Center, responded to this review

Thank you so much for your raving review! We are glad you were able to enjoy our Premium Suite option which comes with free wi-fi, snacks, drinks and Kuerig coffee. Please do come back again soon:) Regards, Rone Middler General Manager Embassy Suites New Orleans - Convention Center 504-378-4001

Omaha, United States
Reviewed 3 days ago NEW

Smaller rooms than usual Embassy Suites. Needed another electrical outlet in the bathroom. Small fitness center if that is important to you. That said, the breakfast service was nice and so was the staff.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank angiej548
Rone M, General Manager at Embassy Suites by Hilton New Orleans - Convention Center, responded to this review

Thank you so much for taking the time to let us know about your stay. We do have two fitness centers, one is a little smaller and is in our lofts building but we do have a large fitness center that is in our main building. Next time you visit us please visit our fitness center on the second floor...

Opelousas, Louisiana
Reviewed 4 days ago NEW

If you stay in the lofts you will need to check in at main building, then walk outside to next building, kind of inconvenient if you have a lot of luggage and it maybe raining. Overall experience was very favorable

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank triadkylv
Rone M, General Manager at Embassy Suites by Hilton New Orleans - Convention Center, responded to this review

Thanks for letting us know about your stay. Actually, we have a separate check-in at the the lofts that is independent from the main building. Sometimes we will check people in at the main building to make it easier if you are already with us. We hope this information helps. Regards, Rone Middler General Manager Embassy Suites New Orleans -...

Clermont, Florida
Reviewed 1 week ago

Visited the city for my anniversary. Everyone at the hotel was very helpful. Brad was very helpful with his suggestions for places to eat and visit. All other staff members we came into contact with were also great. We really enjoyed everything.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank cedric_leonard1
Rone M, General Manager at Embassy Suites by Hilton New Orleans - Convention Center, responded to this review

This is what we strive for. We hope to see you again soon! Regards, Rone Middler General Manager Embassy Suites New Orleans - Convention Center 504-378-4001

Cheyenne, Wyoming
Reviewed 1 week ago

great rooms, good service, great breakfast and an all you can drink free bar for 2 hours in the evening. The hotel is located a very short distance from the cruise ship piers, making it a nice transition. Highly recommended for people going on a cruise.

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Helpful?
Thank wyolion
Rone M, General Manager at Embassy Suites by Hilton New Orleans - Convention Center, responded to this review

It's fantastic to read you enjoyed all of the great amenities and the location we are known for. Please do come again! Regards, Rone Middler General Manager Embassy Suites New Orleans - Convention Center 504-378-4001

Chicago, Illinois
Reviewed 1 week ago

I had issues. No manager on duty during my stay. I wrote a letter, no response. Valet lost car twice and keys once. Still waiting for a response. Do not park your car with them, they neither care or take accountability.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank O5337ZZfrank
Rone M, General Manager at Embassy Suites by Hilton New Orleans - Convention Center, responded to this review

Thank you so much for letting us know about this. Had I been in your position I would have been highly frustrated. Please accept our apologies as we are working hand in hand with the valet company to improve the services they provide to our guests. I will share your concerns with them so it can lead to improved levels...

West Bend, WI, United States
Reviewed 1 week ago

We were heading out for a cruise and wanted to spend the day before visiting New Orleans. The Concierge was THE MOST HELPFUL concierge we EVER have had. He was the main reason I rate this hotel excellent. Additionally, the room was clean, staff friendly, near the French Quarter and the dock, free breakfast & happy hour. We had a...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank D4244BYmelissaa
Rone M, General Manager at Embassy Suites by Hilton New Orleans - Convention Center, responded to this review

This is awesome to read! We are elated you had such a fantastic stay with us and that our concierge made all the difference. We hope to see you again the next time you are in the Big Easy. Regards, Rone Middler General Manager Embassy Suites New Orleans - Convention Center 504-378-4001

Gurnee, Illinois
Reviewed 1 week ago

Great location especially if you don't mind walking a bit. We walked to WWll museum and trolley. Great breakfast at hotel. Many good restaurants nearby also. Hotel staff is friendly and helpful. Ask for room not on street side-trucks making noise at 4am

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 5,75,890
Rone M, General Manager at Embassy Suites by Hilton New Orleans - Convention Center, responded to this review

We are glad to hear you found yourself in walking distance to all the downtown NOLA sights you wanted to visit. We do hope to see you again soon. Regards, Rone Middler General Manager Embassy Suites New Orleans - Convention Center 504-378-4001

Alabama
Reviewed 1 week ago

This hotel is total valet, so you are at their mercy! Our luggage was unloaded promptly but it did not appear in our room until we called an hour later to find out where it was. We called ahead but waited 30 minutes for our car at check-out.. The room was clean and well-equipped, except that the tv did not...

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Helpful?
1Thank TaffyAlabama
Rone M, General Manager at Embassy Suites by Hilton New Orleans - Convention Center, responded to this review

Thank you so much for being our guest and letting us know about the service the valet company provided for you. We will use your feedback in our next meeting with them so we can come up with solutions to provide more efficient service. Regards, Rone Middler General Manager Embassy Suites New Orleans - Convention Center 504-378-4001

Cape Cod, MA
Reviewed 1 week ago

We stayed at the Embassy Suites before our NCL cruise. We loved the location - within walking distance to the pier as well as to the French Quarter and the Riverwalk. Great location. The service was wonderful - valet, front desk, restaurant, etc... Our room was in great shape, but the family that traveled with us had to change rooms...

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Helpful?
1Thank SimplySuzy
Rone M, General Manager at Embassy Suites by Hilton New Orleans - Convention Center, responded to this review

It's great to hear that we put you right next to the cruise terminal for your overnight stay. Seeing how it is walking distance from the hotel, many guests like to stay with us because of that convenience plus the complimentary breakfast and reception we provide for all our guests. We hope to see you your next cruise! Regards, Rone...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning

Additional Information about Embassy Suites by Hilton New Orleans - Convention Center

Address: 315 Julia St, New Orleans, LA 70130-3603
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: ₹ 9,871 - ₹ 23,826 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton New Orleans - Convention Center 3.5*
Number of rooms: 370
Reservation Options:
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Also Known As:
Embassy Suites New Orleans Hotel New Orleans
New Orleans Embassy Suites
Hotel Style:
#71 Business Hotel in New Orleans
#81 Romantic Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton New Orleans - Convention Center staff and other travellers.
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Bear, Delaware
Evansville, Indiana
Baldwyn, Mississippi
4 months ago

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Questions? Get answers from Embassy Suites by Hilton New Orleans - Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor away from the elevator is always good”
 of 5 bubbles TaffyAlabama, 7 Jan 2017 | Read review
“Located in Warehouse District with great restaurants”
 of 5 bubbles ourgypsylife, 1 Jan 2017 | Read review
“Near the elevator is not a bad location. Balcony is nice.”
 of 5 bubbles ChemeneC, 25 Nov 2016 | Read review
“Higher the room the better the view !!”
 of 5 bubbles Mauisurfman, 17 Nov 2016 | Read review
“Stay in the Loft's building”
 of 5 bubbles B9009EAjamesj, 16 Nov 2016 | Read review
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