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JW Marriott New Orleans

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JW Marriott New Orleans
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2,191 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott New Orleans
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Showing 2,139: English reviews
North Brunswick, New Jersey
Reviewed 25 May 2015

Stayed here for a long weekend with my husband.We had a corner suite, but not a great view, as I did request one. Would of loved to have a river view. Room was good size and refrigerator had cold bottled water for 2 but paid more for it. I have 2 negative reviews. Major negative part was the noise. Not...

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Helpful?
1Thank heartirish
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Heartirish, We are pleased to hear that you and your husband enjoyed our location and the outstanding breakfast we offer in our Canal Street Grill. We appreciate your feedback related to the noise that disturbed you during your experience and the line which delayed the speed of your check in. We will review both to insure that your feedback...

Austin, Texas
Reviewed 22 May 2015

This property is in a terrific location in NOLA but by other luxury hotels it is fairly 'average'. It is very quiet compared with most of the other properties in NOLA. The bedding is very luxurious and again, comfortable. The property is somewhat dated and is in of a renovation. There are much better choices (namely the Ritz Carlton) in...

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Helpful?
Thank Kyle D
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Kyle D., Thank you for choosing the JW Marriott New Orleans during your recent trip to NOLA. We are pleased to hear that our location provided the perfect respite and provided you with the quiet environment that you desired. Thank you for your feedback regarding our hotel and we will use your opinion to better our services and our...

Toronto
Reviewed 20 May 2015

Great location, walking distance to everything from Bourbon St to Casino to shopping to restaurant and Jazz clubs. Welcoming staff, reservation was last min and over the phone directly with the location, they gave us 2 bed, but the manger on duty was nice enough to make the changes. Also, the staff at the executive lounge were very nice and...

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Helpful?
1Thank Aline7777
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear AlineGToronto, Thank you for taking time out of your day to share your feedback with us. We are very pleased that you loved our excellent location, welcoming staff and nice executive lounge. Thank you for your input regarding our guest rooms. We always welcome our guests to share their thoughts so we can continuously work towards perfecting the art...

Rowlett, Texas
Reviewed 19 May 2015

This hotel is being renovated. The smell of paint is quite strong and the noise of the renovation starts at 8:00 and doesn't stop until 5:00 every day! I was so weary of hearing drills and saws! I stayed here 3 months ago and it was not a bad experience. Hopefully the renovation will be done soon and the hotel...

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Helpful?
1Thank Susan L
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Susan L, Thank you for taking the time to share your feedback regarding your recent experience. Please accept our apology for the improvements we are making to our suites and on our concierge floor. We are so sorry that the upgrades we are doing to our hotel had a negative impact on your experience. I am pleased to let...

Wolverhampton, United Kingdom
Reviewed 19 May 2015

The most helpful and polite service from staff I have ever received. They were accommodating and friendly, no was not in their vocabulary. The rooms were beautiful and the housekeeping always left the room stunning each day. I stayed for work, and out of all the places I have been I would return purely for the friendly staff.

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Helpful?
Thank Amelia K
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Amelia K, We could not be more thrilled to hear that our team stood out to you as being the most outstanding you have ever encountered. We pride our team on their exceptional hospitality and professional service so we are delighted that they were able to deliver just that for you. We are also glad that you loved our...

Charleston, South Carolina
Reviewed 18 May 2015

Stayed recently at the JW Marriott in New Orleans for one night. First, the hotel is in a great location, which was why I selected it to begin with. However, once arriving in the room it was dirty. The bathroom had hair EVERYWHERE- I literally moped the floor with a towel. The next issue was with the bedding. It was...

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Helpful?
Thank morgan g
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

​Dear Morgan, We are very pleased to hear that you adored our convenient location. However, we are extremely disappointed that you did not experience the impeccable cleanliness we strive for and typically deliver at our luxury property. We sincerely apologize for this, especially as we want to deliver a lovely, comfortable experience to all of our guests. I am certainly...

Scotts Valley, California
Reviewed 17 May 2015

JW Marriott is a beautiful hotel, staff was incredibly helpful and friendly. My room was nice although the air conditioning was set not to adjust below 65 degrees. Windows do not open so temps were too warm for me to sleep comfortably. I stayed on the Concierge level but found the lounge & services were unavailable Friday and Saturday. The...

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Helpful?
Thank Donna L
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review

Dear Donna L, Thank you for taking the time to share your valuable feedback with us regarding your recent stay. While we are pleased that you found our hotel to be beautiful and our staff exceptionally friendly, we are sorry to hear that you did not enjoy a completely comfortable stay. We always want our guests to be comfortable for...

Noblesville, IN
Reviewed 16 May 2015

I recently stayed at the JW NOLA for a convention I attended. I had a 27th floor room with king size bed. It was clean, roomy and the bed was very comfortable. In-room coffee was good and having a fridge was a bonus. I had dinner one evening in the lobby bar and it was very nice. Has a great...

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Helpful?
Thank Female_Traveler5689
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review

Dear Female_Traveler5689, What a delight it was to read about your wonderful stay with us. It is terrific to hear that you loved our hotel from our comfortable guest rooms and excellent amenities to our fabulous dining options and top-notch service. We are sorry to hear that you did not receive assistance with your bags upon your arrival, which is...

Kansas
Reviewed 15 May 2015

I travel a lot for work and often stay in a Marriott-chain hotel. This was my first time at a JW Marriott, and I was rather impressed. The amenities (like the shower supplies, bottled water, internet) were nice, but the actual hotel still needs some updating. The main issue with this place, and the hotel makes an apology about it,...

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Helpful?
Thank Darin J
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Darin J, Thank you for taking the time to share your review with us. We are delighted that you consider our hotel one of your favorites in New Orleans due to our well-equipped fitness center, excellent pool area and on-site laundry facility. We are sorry to hear that you experienced any inconvenience from our elevators and we ensure you...

Reviewed 15 May 2015 via mobile

I arrived in the evening by taxi, service begins with the doorman and continues through check in. Everything was smooth and customer oriented throughout my stay. All hotel staff were helpful, the concierge lounge was amazing, and the location central to major city sites. The lounge features an automatic espresso machine with many drink options. I would stay here again...

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Helpful?
Thank TheDenni
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear TheDenni, We could not be happier about your exceptional stay at the JW Marriott New Orleans. Thank you for letting us know how much you loved our terrific service, amazing concierge lounge and central location. We are also thrilled to hear that you would, without a doubt, return to our hotel again. Thank you again for your kind and...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff

Additional Information about JW Marriott New Orleans

Address: 614 Canal St, New Orleans, LA 70130-2308 (Formerly Le Meridien Hotel)
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: ₹ 12,200 - ₹ 30,433 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott New Orleans 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Marriott New Orleans
New Orleans Marriott
Hotel Style:
#15 Luxury Hotel in New Orleans
#24 Business Hotel in New Orleans
#31 Family Hotel in New Orleans
#36 Romantic Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott New Orleans staff and other travellers.
37 questions
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Questions? Get answers from JW Marriott New Orleans staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the elevator.”
 of 5 bubbles MichelleM692, 22 Feb 2017 | Read review
“Ask for a street view. Our room view was of the tops of other buildings. I'd ask for a floor 15 or higher.”
 of 5 bubbles DeviW, 15 Feb 2017 | Read review
“The fitness center is on the 8th floor, so some of the 9th floor rooms in the low 900s are not conducive to sleeping late”
 of 5 bubbles GiantsFan1986, 5 Feb 2017 | Read review
“I always want a higher floor. I find them quite random the view. Ask to see the Mississippi”
  • Corner seating area
  • View towards The Mississippi
  • View towards Bourbon Street
  • Big corner room 16th floor comfortable Marriott king
 of 5 bubbles thecolonel1215, 3 Feb 2017 | Read review
“Ask for a corner room, if available”
 of 5 bubbles intimagemd, 4 Jan 2017 | Read review
5 of 5