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JW Marriott New Orleans

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2,144 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott New Orleans
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Showing 2,094: English reviews
Mankato, Minnesota
Reviewed 10 May 2015

Customer service was wonderful, and decor was great, however the hotel certainly did show its age. Most importantly, however, room was clean - no issues, and I am picky! Great location, good neighborhood but very close to Bourbon Street. We used their meeting rooms at the last minute - incredibly pricy for what we needed but staff was accommodating, and...

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Helpful?
1Thank globetrotter_EM
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear globetrotter_EM, We would like to thank you for taking time out of your day to share your feedback with us, both positive and constructive. It is wonderful to hear that you enjoyed our exceptional service, beautiful decor and clean guest rooms. Thank you for your input regarding our property and meeting space. We truly appreciate your honest opinions. Should...

Los Angeles, California
Reviewed 6 May 2015

Our recent visit to the JW Marriott in NOLA was probably my best overall Marriott hotel experience. The exceptional thing about this hotel was the gracious hospitality, which began the moment we arrived and continued on throughout our five-day stay, with many standout friendly, gifted employees. Our baggage handler was warm and personable, telling us his name and letting us...

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Helpful?
1Thank Mary G
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Mary G, We are delighted to hear that your recent stay with us was such a wonderful experience. It is great that you found our staff personable and hospitable, our location excellent and the little details exceptional. We are sorry to hear that you experienced some noise throughout your stay and we truly hope it did not inconvenience you....

Reviewed 6 May 2015

The customer service was 5-star! The staff went out of their way to make getting around in a wheelchair a breeze in the hotel, moving out chairs and making sure I got the accessible table at breakfast. The room was nice & comfortable. The bed was extremely comfortable, considering I use a Sleep Number bed at home. The "wheelchair accessible...

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Helpful?
Thank Cheryl S
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review

Dear Cheryl S, We are thrilled to hear that you truly enjoyed your stay with us. It is delightful that our staff went above and beyond to make you feel comfortable and taken care of. It is also great that you loved our guest rooms, ideal location, and friendly staff. We are so glad you loved Paul as much as...

Memphis, TN
Reviewed 5 May 2015

The location and building are great and typical for a higher-end Marriott branded property but what really sets this hotel apart is the hotel staff. Alfred and Paul are quick and courteous when I arrive to assist me with my luggage. I was running late for a meeting and Alfred quickly handled my luggage while I hurried off to work....

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Helpful?
Thank jeffcox800
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review

Dear jeffcox800, We are absolutely delighted to learn about the exceptional service you experienced from each of our team members that you encountered during your stay. Thank you for letting us know about the notable hospitality you experienced from Alfred, Paul, Andrew and Tom. Your kind words about our wonderful staff are much appreciated. We would also like to thank...

Martinsburg, West Virginia
Reviewed 5 May 2015

I had the pleasure to participate in the USHUS Animal Care Expo in New Orleans the 1st week in April. I arrived from a speedy non-stop flight on Southwest and checked in without wait. The entire staff upon walking in the door was outstandingly friendly, eager to help, and efficient. My room was upgraded and the amenities were plentiful. The...

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Helpful?
Thank jjbmoondog
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear jjbmoondog, We are so happy to hear that you felt welcome at our hotel from the moment you arrived. It is wonderful that you loved your upgraded room, many amenities and concierge lounge. We truly appreciate your positive feedback. If you return to New Orleans in the future, we would be thrilled to host you again. Sincerely, Cole Wallace...

Columbia, South Carolina
Reviewed 5 May 2015

My wife and I were in New Orleans and we just completed three nights in this hotel. We had a very positive experience. The room was up to the standards one expects of this brand (good bed, bathrobe, nice amenities, etc.), the location is good and the staff was quite helpful. I was particularly impressed with the doorman, Paul. He...

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Helpful?
1Thank Rcovington4
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear Rcovington4, It is wonderful that you and your wife enjoyed your stay with us in the French Quarter. We are overjoyed that you loved our nice guest rooms, excellent location and helpful staff. Thank you for filling us in on Paul's exemplary service as well. We are thrilled that you were able to enjoy a luxurious hotel experience with...

Richmond, Virginia, United States
Reviewed 4 May 2015

This is no reflection on the employees as everyone we met was wonderful and very friendly. when we checked into our room, our AC was not working. THey fixed it and then it would not stop working so in the middle of the night even set at 80 degrees we were freezing. You can hear the TV of the person...

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Helpful?
1Thank CloseToHomeblog
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear CloseToHomeblog, Thank you for the high praises that you gave to our outstanding team of associates in the hotel. It is great to hear that everyone that you encountered was welcoming and friendly. Please accept our apology for the other issues that diminished your overall experience. We hope that the isolated incidents that you experienced will not prevent you...

Atlanta, Georgia
Reviewed 3 May 2015 via mobile

Our stay at the JW Marriott was fantastic. Great service all around. Everyone was extremely friendly and very helpful. The highlight of our stay there was Paul who is the bellhop. He went above and beyond to make sure things were handled for us during our stay. He was extremely helpful with getting our bike rentals returned. We will stay...

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Helpful?
Thank JLL895
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear JLL895, Thank you for letting us know about how fantastic your experience was at the JW Marriott New Orleans. We are thrilled that you loved our exceptional service, especially from our bellhop, Paul. We truly appreciate you letting us know about his terrific hospitality. Should you travel to New Orleans in the future, we hope to welcome you back....

Reviewed 3 May 2015 via mobile

Perfect Great stay at the JW! Staff were all very friendly and accommodating, especially the young lady in the coffee bar (sorry, I didn't get your name!), and Paul, the Doorman, even in the last hour of his shift after two weeks without a day off! Very nice property, comfortable rooms, casual feel, right across the street from the French...

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Helpful?
1Thank BillMDenver
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review

Dear BillMDenver, It is great to hear that you enjoyed every minute of your stay with us for Jazz Fest this year. Thank you for taking time out of your day to share your review with us. We could not be happier that you found our staff accommodating, our rooms comfortable and our French Quarter location ideal. Thank you for...

alpharetta
Reviewed 3 May 2015

This was a nice hotel (clean, comfortable, nice amenities) in a great location. The room was near elevator and the mechanical noise was non-stop and loud. They charged $18 extra for internet on a $380 a night room, please!

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Helpful?
2Thank John K
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review

Dear John K., We are pleased to hear that you felt the hotel was clean, the amenities nice and our location was great for you. It is definitely easy to get around to see all that New Orleans has to offer that is just steps from our door. Please accept my apology for the noise from the elevator. We hope...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff

Additional Information about JW Marriott New Orleans

Address: 614 Canal St, New Orleans, LA 70130-2308 (Formerly Le Meridien Hotel)
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: ₹ 10,514 - ₹ 27,971 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott New Orleans 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Marriott New Orleans
New Orleans Marriott
Hotel Style:
#15 Luxury Hotel in New Orleans
#24 Business Hotel in New Orleans
#31 Family Hotel in New Orleans
#36 Romantic Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott New Orleans staff and other travellers.
33 questions
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Minneapolis, Minnesota
9 months ago

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Questions? Get answers from JW Marriott New Orleans staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View of Canal St on the front of the hotel are the best”
 of 5 bubbles 704mattv, 29 Nov 2016 | Read review
“Higher floors for the view, Disable rooms available”
  • The entrance from Canal St.
 of 5 bubbles scalise12, 26 Nov 2016 | Read review
“Get a corner room.”
 of 5 bubbles NWS2012, 24 Nov 2016 | Read review
“We had a handicap room near the elevator but did not experience any unusual noise.”
 of 5 bubbles 235bessw, 15 Nov 2016 | Read review
“When you are on Canal Street, you can see the River from your room.”
 of 5 bubbles mmcelhiney, 15 Nov 2016 | Read review
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