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Best Western West Towne Suites

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Traveller (29)
Room & Suite (41)
Dining (13)
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Overview
  • Excellent46%
  • Very good30%
  • Average13%
  • Poor7%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (448)
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All reviewsmade to order breakfastfrench toasthot breakfastwest sideroom was cleannice stayking suiteminute driveeasy accessbusiness tripbagelsthe breakfast areamadison wiup to datemadison areafront desk staffconvenient location
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71 - 75 of 442 reviews
Reviewed 25 June 2017

Bathtub was dirty. Room was missing table and lamp. They brought in the table but no lamp so very poor lighting. Our view was a pile of furniture and large trash bins. Breakfast was good but lacked enough seating. I would not recommend this hotel.More

Review collected in partnership with Best Western
Thank 839suzied
Response from DaysInnSuitesMadison, Director of Sales at Best Western West Towne SuitesResponded 27 June 2017

Thank you for taking the time to review our hotel and service. We apologize that your stay was less than the perfect we wish it to be. After speaking with management, I was told that he indeed brought a desk as soon as you asked...More

Reviewed 25 June 2017 via mobile

Awesome stay! Friendly staff and very good breakfast. Remodeled interior looked very nice and clean. Room was big, clean and had a comfortable bed. Great price and location for our visit. Pretty much close to everything. Would come back and stay again.More

Thank Kenneth D
Response from DaysInnSuitesMadison, Director of Sales at Best Western West Towne SuitesResponded 26 June 2017

Thank you for the awesome review of our hotel, location and staff. We are stoked to know that not only did our renovations impress you, but that we also exceeded your expectations. We can't wait to have you as a regular guest and hope to...More

Reviewed 20 June 2017

Rooms are very large and extremely clean. Breakfast is included and there is a small gym available. The staff really go out of their way to make you feel at home. Nice meeting area in the lobby. Fantastic mall right across the street that has...More

Review collected in partnership with Best Western
1  Thank Linda G
Response from DaysInnSuitesMadison, Director of Sales at Best Western West Towne SuitesResponded 26 June 2017

Thank you for the awesome review of our hotel. We are stoked to know that our staff exceeded your expectations and that the mall made our location a plus for you. We hope you will think of us on your return visit to Madison and...More

Reviewed 17 June 2017

Stayed here on business: Exterior hotel look: awful. Much renovation going on. Was put into one of the remodeled rooms: paint fumes could be smelled in room. Bathroom vanity was leaking. Human hair between the sheets and very gross. Internet connect not working at times...More

Review collected in partnership with Best Western
Thank patrickmL3770KJ
Response from DaysInnSuitesMadison, Director of Sales at Best Western West Towne SuitesResponded 20 June 2017

Thank you for taking the time to review our hotel. We apologize that your stay with us was less than the perfect we wish it to be and that your room, regardless of being renovated was less than accommodating. After speaking with management it came...More

Reviewed 16 June 2017

They just finished renovation in the room and still put me into that room. I asked to change room but they were sold out. So the solution I was offered was to keep the window open. The smell is still so strong that I could...More

Review collected in partnership with Best Western
Thank yongs699
Response from DaysInnSuitesMadison, Director of Sales at Best Western West Towne SuitesResponded 20 June 2017

Thank you for taking the time to review our hotel. We apologize that your newly renovated room was less than the perfect we wish it to be and that we were unable to move you to something more accommodating. After speaking with management today it...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Dry Cleaning
Banquet Room
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 87 - US$ 192 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Kitchenette
Details
Price range
US$ 87 - US$ 192 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Kitchenette
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Traveller (29)
Room & Suite (41)
Dining (13)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Robert B
1 July 2017|
Answer
Response from DIBWSalesManager | Property representative |
I'm sorry but I am confused by your question.
0
Votes
wholiganlunatic
25 February 2017|
AnswerShow all 2 answers
Response from DIBWSalesManager | Property representative |
Hi. The deposit is up to the full stay plus 10%. It usually takes 3-15 business days to release depending pn ypur bank. We do take a cash deposit in leui of using you card and it is $100.
1
Vote
BeagleGuy5
17 February 2017|
Answer
Response from rst1108 | Property representative |
It is $20 per night per Room. Thank you for checking
0
Votes
Room Tips
"Room was quite."
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"Even numbered rooms face away from the highway."
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"Even # rooms face away from US12"
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"Rooms on top floor are a little quieter. I think that sound insulation between floors isn't quite as good..."
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