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BEST WESTERN West Towne Suites

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#25 of 63 Hotels in Madison
Certificate of Excellence
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BEST WESTERN West Towne Suites
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365 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN West Towne Suites
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Showing 359: English reviews
Springfield, VA, United States
Reviewed 13 June 2016

It's an okay place to stay. It's quiet and clean. The beds are comfortable and the hot breakfasts are pretty good. Coffee's on the weak side. There's a Starbucks a few blocks away, so thank goodness for that. The thing is, it's kind of on the shabby side. Nothing horrible. Just peeling wallpaper here and there, loose tiles in the...

Review collected in partnership with Best Western
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Helpful?
Thank John F
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel and amenities. We apologize that your stay was not as enjoyable as we like each one to be. We pride ourselves on our attention to detail, value, and quality and it disheartens us to know that we missed our mark during your visit. We do have renovations planned for later...

Green Bay, Wisconsin
Reviewed 12 June 2016

We had a two queen bed room One bed was fine, the other was lumpy, bumpy, and should have been replaced long ago. One side sort of collapsed when a person sat on it. The fan in the bathroom didn't work causing steam on the mirror when showering. The handle came off when it was turned to regulate shower temp....

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Helpful?
Thank _cerdmann8
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel, staff and amenities. We apologize that your stay was not as enjoyable as we like each one to be. We pride ourselves on our attention to detail, value, and quality and it disheartens us to know that we missed our mark during your visit. Our plans for later this month...

Troy, New York
Reviewed 10 June 2016

Got one of the standard king bed rooms. Rooms are cheaply built with sound carrying very well. I must say the room was nice, clean and staff was very very accommodating. I had one issue with hallway noise and they were quick to address it. My only concern would be that the price point probably attracts more riffraff. I came...

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Helpful?
Thank Edward Y
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel and staff. We pride ourselves on our excellent customer service and attention to detail so we are very pleased to know that were able to exceed your expectations. We hope that you will make us a regular stop when you are in Madison for Epic business and will be sure...

Reviewed 3 June 2016

The location is kind of out of the way to everything else, but it's not a terrible stay. The air conditioning sounds like a plane is taking off every time it kicks on, but for a quick stay, it's not awful.

Review collected in partnership with Best Western
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Thank melissapC6525WV
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your recent review of our hotel. We apologize that you felt you were not as conveniently located to attractions as most of our guests do. With a mall and several restaurants less than 2 minutes away, most of our guests like the convenience of not having to travel too far to enjoy Madison. We also apologize for...

Colfax, Washington
Reviewed 27 May 2016 via mobile

I am really impressed at the efficiency and high standards this hotel has showed so far a define visit again hotel. the surrounding are filled with amazing restaurants, a mall just to mention a few services. .. and the breakfast is made fresh and really tasty.. Keep up with setting trends for road-worrior like myself. Thanks you guys .

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Thank AdamAK47
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for the wonderful endorsement of our hotel, location, and amenities! We pride ourselves on our high standards and delivering the best value and quality around and are very pleased that we exceeded your expectations. We hoe t have you with us on your next visit to Madison and look forward to seeing you again soon. Ramona,...

North Georgia
Reviewed 25 May 2016

Room is a great size, and has every convenience you could want (2nd floor, see photos). I particularly appreciated the OPENING windows (even though the road noise was a bit much when open). Free hot breakfasts were great, but make sure to say 'no onions' on the omelette if you don't want the "optional" onions! Walking distance to grocery and...

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Helpful?
Thank CaraMadra
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for taking the time to review our hotel and giving us such a great endorsement! We pride ourselves on our quality, value, and attention to detail and are very happy that we exceeded your expectations. We hope to have you with us on your next visit to Madison and look forward to seeing you again soon....

La Crosse, Wisconsin
Reviewed 24 May 2016

Overall the Best Western West Towne Suites worked well for our one night stay. We had a room that faced the highway but the no sound from the cars could be heard. Our room was clean and the bed was fine. The free breakfast was a plus with cooked to order eggs. I would stay again if the need arises....

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Thank Gleaner222
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for taking the time to review our hotel and giving us a nice endorsement. We apologize that the guide was not accurate; I will pass the information on to our cable rep so that we can get that taken care of. We hope to have the channel guide updated by the time you return to Madison....

Minneapolis, Minnesota
Reviewed 17 May 2016

we walked up to this older looking building thinking hmm, it looks dated and a little shabby. But it was fine; the rooms looked like they have been updated. They had a ticketed-cooked-to-order breakfast which was different. The one thing I wish for this and all motels and hotels in the country: COULD YOU PLEASE GET SOME DECENT COFFEE? The...

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1Thank simon4322
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel. We apologize for the coffee and the hot fitness room. I have passed the information on to management so that we can get those things taken care of. We pride ourselves on our quality, service, and attention to detail and want to exceed your expectations in every way. We hope...

Maryland, Usa
Reviewed 2 May 2016

This hotel boasts large rooms in a perfect location, down the street from a large shopping mall and around the block from countless restaurants of all varieties. Although it does not provide a shuttle to the UW campus, if you have a car you can reach the campus quite easily in 10-15 minutes. The staff was very friendly and helpful....

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Thank divinedecadence
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you the kind review of your stay with us. We pride ourselves on our superior customer service, attention to detail, quality and value and are pleased that we exceeded your expectations. We are also very happy that you were able to experience our hot breakfast and take in the sights in the area. We hope to have you with...

River Falls, United States
Reviewed 25 April 2016

I would think a nice hotel like this would have floors that are more insulated from noise. In the middle of the night we were awakened by heavy footsteps in the room above us that continued for hours. We liked the hotel otherwise, but would not stay here again unless we were assured of a room on the top floor.

Review collected in partnership with Best Western
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Thank Craig F
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the kind review of our hotel. We apologize for the noise from your overhead neighbors and wish that we had known so that we could address the issue during your stay. In future, if you are not able to get a top floor room, please do not hesitate to contact out front desk so that we can...

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Amenities

Highlights
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, CUNA, EPIC, University Research Park and downtown. Visitors to Reddan Soccer park, UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more   less 

Additional Information about BEST WESTERN West Towne Suites

Address: 650 Grand Canyon Dr, Madison, WI 53719-1044
Region: United States > Wisconsin > Madison
Price Range: ₹ 5,559 - ₹ 12,088 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN West Towne Suites 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Best Western West Towne Hotel Madison
Best Western Madison
Madison Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN West Towne Suites staff and other travellers.
6 questions
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Questions? Get answers from BEST WESTERN West Towne Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We could hear footsteps above us, so maybe a room on the top floor would be quieter.”
459jillj, 29 Jan 2017 | Read review
“pick bottom floors or by the gym. Awesome ambience, great exercise equipments.”
maivianavenyivy, 7 Oct 2016 | Read review
“Ask for a room on the quiet side, and get any promises in writing.”
VirginiaW341, 22 Aug 2016 | Read review
“We stayed in room 140 , view was back of a warehouse but quiet.”
Mrsesp1, 19 Jul 2016 | Read review
“Do have an elevator but halls are long if you have an end room and trouble walking.”
normaz805, 30 Jun 2016 | Read review
5 of 5