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BEST WESTERN West Towne Suites

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#25 of 61 Hotels in Madison
Certificate of Excellence
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BEST WESTERN West Towne Suites
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353 Reviews from our TripAdvisor Community

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Showing 347: English reviews
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Topeka
Reviewed 1 week ago

Everything about this hotel was a good experience. The front desk personnel were very pleasant and professional. The breakfast area was clean and a cooked to order breakfast was delicious. Would recommend this hotel in a minute.

Review collected in partnership with Best Western
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Helpful?
Thank Jerry H
DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the wonderful endorsement our hotel and staff. We are pleased that we exceeded your expectations and we look forward to your next visit. Ramona, Sales Manager Best Western West Towne Suites Ramona@bwmadison.com

Chicago, Illinois
Reviewed 3 weeks ago

This is one of the best Best Westerns I have ever stayed at. It beats even the Wyndham in Madison which is suppose to be better. I liked how the breakfast was included. I will definitely be staying here in the future. The only problem I had was the deposit/hold amount on your card. It is higher than even nicer...

Review collected in partnership with Best Western
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Helpful?
Thank DKCNena
DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for the great endorsement of our hotel. We are very pleased to know that we have exceeded your expectations and we thank you for your loyalty. We hope to see you soon! Ramona, Sales Manager Best Western West Town Suites Ramona@bwmadison.com

Reviewed 3 weeks ago

Quick check in. The room was big and clean with more than enough towels. 4 soft pillows on each queen bed and the mattress was great. The hotel was nice and quiet. I really enjoyed breakfast. Great hash browns! It was one of the cheapest hotels in the area that we were traveling to and I am just blown away...

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Helpful?
Thank Rebecca K
DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for the excellent endorsement of our hotel and amenities. We are very happy that we have exceeded your expectations and we hope to see you again soon! Ramona, Sales Manager Best Western West Town Suites Ramona@bwmadison.com

Reviewed 3 weeks ago via mobile

Nice stay even though it was short. Free breakfast with made to order service with omelettes, bacon, sausage, etc starting at 6am. Decor is nice and updated in the lobby and dining area. Staff is friendly and helpful. I would stay here again.

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Helpful?
Thank Mark V
DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for the great endorsement of our hotel. We are very pleased to know that we have exceeded your expectations and that ur recent upgrades made a difference in your stay. We thank you for your loyalty. We hope to see you soon! Ramona, Sales Manager Best Western West Town Suites Ramona@bwmadison.com

Grimes, Iowa
Reviewed 4 weeks ago

My husband and I felt very comfortable here. The room was spacious and clean. Nice stuffed chair and ottoman for relaxing. Besides the sink in the bathroom, there was a sink area in the main room with microwave and fridge. Price was very reasonable, especially when you consider you get a plated, made-to-order breakfast with a range of options to...

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Helpful?
Thank Jill J
DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for the great endorsement of our hotel and staff. We are very pleased to know that we have exceeded your expectations and that you are return guests. We thank you for your loyalty and hope to see you soon! Ramona, Sales Manager Best Western West Town Suites Ramona@bwmadison.com

Reviewed 28 November 2016

I stayed in your hotel on Saturday, November 26. I reserved 2 rooms on hotels.com. After I made my reservation online, I called to make sure it came thru, that the rooms would either be adjoining or right next to each other, have all fiber pillows due to allergies. 1) Rooms were 105 and 146. Enough said. Actually not. I...

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Helpful?
Thank Mark B
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your thoughtful review of our hotel. We apologize for the issues during your stay. After speaking with staff it was explained that we tried to accommodate you but that you declined our repeated offers. We pride ourselves on our commitment to ensure that each guest has a great stay and it pains us to know that even...

Wisconsin
Reviewed 26 November 2016

This hotel is our "hotel of choice" when staying in the Madison area! They have a professional and caring staff and the rooms are very clean. Comfortable beds and who wouldn't enjoy all of the offerings of the made to order breakfast.

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Helpful?
Thank BoLoWisconsin
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your excellent endorsement of our hotel and staff. We pride ourselves on our attention to detail ad making guests feels as if they are at home during their stay with us. We are very happy we exceed your expectations with each stay. We look forward to your next visit to Madison. Ramona, Sales Manager BEST WESTERN West...

Reviewed 3 November 2016

The staff is nice and professional, but the hotel itself is a little run down for its price with an over "cheap" feel. The breakfast is a little weird because you have these tickets because maybe the hotel doesn't trust its guests? They do have a shuttle with an awesome driver but the hotel is very strict on their shuttle...

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Helpful?
Thank Nathan H
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel. We apologize that our newly renovated hotel and made to order breakfast did not meet with your expectations. As we offer eggs "made your way", French toast or pancakes, potatoes and bacon or sausage, we provide the tickets so that guests can select what they love to eat and aren't...

Mineral Point
Reviewed 28 October 2016

Very nice hotel with great staff, nice rooms, plenty of parking, easy to get into and out of, a made-to-order breakfast in the morning that was very nice, coffee in the room, a small fitness area, and it was quiet. The price was reasonable. We would happily stay here again. It is a few minutes from downtown, but it worked...

Review collected in partnership with Best Western
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1Thank Sandeemineralpoint
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel and give us such a wonderful endorsement. We are very happy that we exceeded your expectations and that you were able to enjoy our amenities. We look forward to having you back with us when you are next in Madison. Ramona, Sales Manager BEST WESTERN West Towne Suites ramona@bwmadison.com

Canada
Reviewed 23 October 2016

Rooms were old. No doubt about it. BUT the rooms and bathrooms were very clean. Sleep quality I found was the best I have had in awhile. Breakfast was cooked to order which is a nice touch. Front desk staff were pleasant. I would stay here again as now I wouldn't be shocked at the age of the rooms, but...

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Helpful?
Thank drumbumcanada
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your review our hotel and staff, and for extending special kudos to our breakfast staff! We are pleased that we exceeded your expectations and that you were able to enjoy our amenities. We will be renovating our rooms later this year so that you can enjoy a more updated visit on your return. As for the cold...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, CUNA, EPIC, University Research Park and downtown. Visitors to Reddan Soccer park, UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more   less 

Additional Information about BEST WESTERN West Towne Suites

Address: 650 Grand Canyon Drive, Madison, WI 53719
Region: United States > Wisconsin > Madison
Price Range: ₹ 5,683 - ₹ 10,295 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN West Towne Suites 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Best Western West Towne Hotel Madison
Best Western Madison
Madison Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN West Towne Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN West Towne Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We could hear footsteps above us, so maybe a room on the top floor would be quieter.”
 of 5 bubbles 459jillj, 29 Jan 2017 | Read review
“pick bottom floors or by the gym. Awesome ambience, great exercise equipments.”
 of 5 bubbles maivianavenyivy, 7 Oct 2016 | Read review
“Ask for a room on the quiet side, and get any promises in writing.”
 of 5 bubbles VirginiaW341, 22 Aug 2016 | Read review
“We stayed in room 140 , view was back of a warehouse but quiet.”
 of 5 bubbles Mrsesp1, 19 Jul 2016 | Read review
“Do have an elevator but halls are long if you have an end room and trouble walking.”
 of 5 bubbles normaz805, 30 Jun 2016 | Read review
5 of 5