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All reviewscookiesthe original pancake housenon smoking roomgreat stayliving areaquiet locationwafflesking suiterooms were cleanhotel is locatedone night staystaff was friendlywould stay here againeasy accesshot tubdesk clerkinns
Two air conditio9ners in an alcove right directly outside the window were so noisy we found it impossible to sleep. We asked for a quiet room when we pulled in at 1:00 PM and were given this room. When we found the noisy air conditioner...More
Response from CISMadison, Front Office Manager at Country Inn & Suites by Radisson, Madison, WIResponded 26 July 2017
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We did call someone to come out and look at...More
This hotel was the best compromise for a 3-star hotel within 15-min drive of downtown Madison under $100/night (including taxes). As a family, we had four important criteria: 1) needed a non-smoking room w/ 2 queen-sized beds (3 adults, 1 child); 2) breakfast included; 3)...More
Response from Paula K, Director of Sales at Country Inn & Suites by Radisson, Madison, WIResponded 23 July 2017
Thank you, for taking the time to let us know how your stay went. At Country Inn and Suites we strive to please each and everyone of our guests. We look forward to your next stay with us.
Generally speaking, it was a nicer hotel building that had been remodeled, and looked very nice, but had so many little things wrong that it made our stay more difficult than it should have been. We had a king suite in the hopes that we...More
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Thank Bridget L
Response from Paula K, Director of Sales at Country Inn & Suites by Radisson, Madison, WIResponded 20 July 2017
I apologize we did not meet your expectations during your stay. Thank you, for your feedback. I will share this with other staff to improve our hotel for future guests.
The customer service at the hotel was lacking to say the least. When I first arrived to check in I had to wait a long time in line to check in. A really long time. Then, when I got to my room I saw the...More
Response from Paula K, Director of Sales at Country Inn & Suites by Radisson, Madison, WIResponded 16 July 2017
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.