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Sheraton Madison Hotel

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Traveller (97)
Room & Suite (46)
Dining (6)
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Overview
  • Excellent38%
  • Very good33%
  • Average18%
  • Poor8%
  • Terrible3%
Travellers talk about
“the club lounge”(47 reviews)
“front desk”(165 reviews)
“starbucks coffee”(15 reviews)
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Sheraton Madison Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Madison Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
You may also like:
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Nearby Hotels
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Reviews (893)
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884 results
Traveller rating
318
293
167
74
32
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LanguageEnglish
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318
293
167
74
32
Show reviews that mention
All reviewsthe club loungefront deskstarbucks coffeebike pathshuttle servicealliant energy centerclose to downtownlake mononabit datedhotel barshower headbed was very comfortablepool and hot tubfitness centerdefinitely stay here againjosephinelobby
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1 - 5 of 884 reviews
Reviewed 3 weeks ago via mobile

We come once a year to visit family, and sometimes stay here. Not our favorite chain usually, but they: have a decent restaurant, allow dogs for a per stay rate of $25, are conveniently located, have free parking, and are good enough. Not our favorite...More

Thank Annabel K
Response from Tatiana L, Guest Relations Manager at Sheraton Madison HotelResponded 2 weeks ago

Dear Annabel K, Thank you for taking the time to leave us a review! Although we are glad to hear that your stay was alright, we certainly apologize that it wasn't perfect! We will take your comments to heart in order to continually improve ourselves....More

Hotel's Favourite
Reviewed 18 July 2017 via mobile

This hotel is better than expected. It's NOT downtown, which is my only peeve. Great customer service from the minute I arrived until I left. My only comment is that the woman in the concierge lounge was a bit too friendly, I had a really...More

3  Thank C001
Response from Sammi S, VIP & Club Services Supervisor at Sheraton Madison HotelResponded 26 August 2017

Good Afternoon, Thank you for taking the time to express your feed back. We strive on the best customer service and I am very sorry to read about the interaction in the club. I have addressed this concern with the staff and i'm very sorry...More

Reviewed 3 weeks ago

Stayed for one night which was long enough. The room did not feel clean at all. The beds were uncomfortable and the room was very outdated. The staff was not that friendly- they were just very business oriented. I guess you get what you pay...More

Thank lucy m
Response from Tatiana L, Guest Relations Manager at Sheraton Madison HotelResponded 2 weeks ago

Dear Lucy M, Thank you for taking the time to leave us a review! We are so sorry to hear that your stay with us was not as good as it could have been. Please rest assured that your comments have been passed along to...More

Reviewed 4 March 2018

I stayed here for two weeks for business and it was not the best experience. Hallways were quite dirty and did not get vacuumed the entire time! Room service used dishes were placed on the floor outside rooms and were not picked up for days!....More

Thank Kathy M
Response from Tatiana L, Guest Relations Manager at Sheraton Madison HotelResponded 5 March 2018

Dear Kathy M, Thank you for taking the time to leave us a review! We do have a side entrance next to our restaurant that is open 24/7 for our guests and we apologize that this was not communicated to you. Please feel free to...More

Reviewed 3 March 2018 via mobile

Small double queen room...no fridge...have to ask for one..Really...location is walkable to the colosseum 5 minutes. Shuttle took group downtown 14 plus a few extras...had to uber back...for 130 a night I would expect better...needs an update...Good luck..

Thank Mike S
Response from Tatiana L, Guest Relations Manager at Sheraton Madison HotelResponded 5 March 2018

Thank you for taking the time to leave us a review! We apologize that your experience was not as perfect as it could have been. We will be taking your comments to heart in order to improve our guest experience.

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Room Service
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 114 - US$ 300 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Madison
#25 Business Hotel in Madison
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 114 - US$ 300 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Madison
#25 Business Hotel in Madison
Room types
Suites, Non-Smoking Rooms
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Traveller (97)
Room & Suite (46)
Dining (6)
Pool & Beach (5)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
chandra1221
16 July 2015|
Answer
Response from Lisa W | Property representative |
We do provide refrigerators complimentary for our guests based upon availability. These are small refrigerators, so if you are looking for larger, they may be an additional fee. Please feel free to contact me directly and I... More
0
Votes
Room Tips
"Great service, nice property, fairly priced"
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"Your choice is parking lot and 4 lane road or railway - I chose the former (odd numbers)"
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"Upper floor are more quite"
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"Higher the better"
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