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Crowne Plaza Hotel Madison

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446 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Madison
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Showing 445: English reviews
Central Wisconsin
Reviewed 21 July 2014 via mobile

The rooms were comfortable enough, and it's conveniently located off I94 across from East Towne Mall and several restaurants. The posted rate is over $100 for the room we had, didn't feel like that much room - fortunately we paid $68 on hot wire. Currently going through some repairs to the lobby, fixing some pipe damage from winter. Needs some...

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Helpful?
Thank La-Chica-Negra
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest...Thank you for your feedback. I am sorry we did not meet your expectations. We hope that the next time you are in Madison, you will give us another try. We value your business, Have a great day----

Rochester, Minnesota
Reviewed 14 July 2014

We stayed here over the weekend. First, key card didn't work. Second, room was NOT up to even minimum expectations. There was a bottle cap under the sink. The covers to the 'clean' glasses on the try in the bathroom were off and/or askew. There were strands of hair stuck to the back of the bathroom door. There was spilled...

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Helpful?
2Thank MaryLynnKotval
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear valued guest. I am so sorry we did not meet your expectations. We appreciate you taking the time to give us this feedback. It is based on customer feedback that we strive towards improvement. We value your business and hope you will give us another try the next time you are in Madison. Enjoy your day---

Lethbridge, Canada
Reviewed 13 July 2014

Upgraded my room to the same room on the club floor, not impressed. Although the lobby is very nice and well kept. exiting the elevator onto a floor that was dirty though out, looked like it had not been vacuumed for a long time. Upgraded room was old and dated although relatively clean, please have someone clean all the scuff...

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Helpful?
Thank mussell123
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest...Thank you for taking the time to offer feedback on your recent stay with us. It is based on costomer comments that we strive for improvement. I am sorry we did not meet your expectations. Your comments will be shared with the team. We hope you will give us another try the next time you are in Madison, We...

West Hartford, Connecticut
Reviewed 12 July 2014

I stayed here once and wouldn't be coming back. There are much better hotels on the East Side where I now stay. First, it was weird that the pool is right there in the lobby area - so if you are planning on using it, beware that it might be a little too exposed to everyone checking in. But by...

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Helpful?
Thank BigGFoodie1
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, I am so sorry we did not meet your expectations. Please feel free to contact our General Manager, we would appreciate an opportunity to make this right with you. We value your business. Thank you and enjoy your day....

Rocky Mountain National Park, Colorado
Reviewed 8 July 2014

First, the good. Location -- across from East Towne Mall and the bus. East Towne has a lot of chain restaurants and is a smaller indoor mall. There is an airport shuttle offered. Now to the bad. This hotel ranks as the worst I have ever stayed in. My room had mold on the ceiling, woodwork and on the curtains....

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Helpful?
2Thank nevera
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, I am so sorry we did not meet your expectations. We would appreciate an oportunity to make this right with you. Please feel free to contact the General Manager at your convenience. We value your business. Have a great day....

North Carolina
Reviewed 8 July 2014

Thought I had posted this review previously, but overlooked it. This is about our a stay in 03-2014. Overall room was nice. Stayed during winter and room had almost no heat, likely due to our rooms location directly by the elevator lobby. Room seemed to draw all the cold air from lobby, under gap at bottom of door into the...

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Helpful?
1Thank OldManBob
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, Thank you for your feedback. We apologize that your stay did not meet all expectations. We would appreciate an opportunity to make this right with you. Please feel free to contact the General Manager at anytime. We value your business. Have a great day...

Davenport, Iowa
Reviewed 5 July 2014

Today the pool was very dirty at the bottom and it appeared there was a cardboard applicator of some sort lying on the bottom. We have stayed numerous years this was the first the stay did not feel very clean.

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Helpful?
Thank Jennifer F
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest. We apologize that you had a poor experience at our hotel. We would appreciate an opportunity to make this right with you. Please call the hotel direct and ask for the General Manager. We value your business. Have a great day...

Denver
Reviewed 4 July 2014

Let me start off with the positive... it's located across the street from the East Towne mall and quite a few good (mostly chain) restaurants. It's an indoor mall but it does have a lot of good shops (if you're a wig wearer, I found a place to get wigs for as low as $18. The store is called Selah...

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Helpful?
1Thank cocoayoko
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, I am sorry you had a poor experience at our hotel. We would appreciate an opportunity to make this right with you. Please feel free to contact the General Manager at anytime. We value your business. Thank you for your feedback. It is based on what we hear from our guests that we strive for improvement. Have a...

Minnesota
Reviewed 4 July 2014

I got this hotel via Priceline bid, and after reading reviews, was skeptical. I needn't have been. We were assigned a very nice room (with two double beds, which was fine, given that it was my daughter and I). Clean. Spacious. Well appointed. Quiet. Comfortable beds. I really do not see the "negative" reviews! For what I paid, this hotel...

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Helpful?
Thank mnrose1
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, Thank you for your comments. I am glad you had a positive Experience at our hotel. We value your business and we look forward to your next trip to Madison. Enjoy your day...

Reviewed 30 June 2014 via mobile

We put a bid in for $96.00 on Priceline and got it, with taxes and fees it was $118.00. However, when we got there we had to rent a roll away bed for $20 and we have a dog and that was $25. We had a room near the elevator, but it was nice room and we didn't hear any...

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Helpful?
Thank Lizzzee
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear guest. Thank you for your comments. It is based upon our guests feedback that we strive to improve. We would appreciate an opportunity to make this right with you, Please feel free to call the hotel and ask for the General Manager. We hope to see you on your next trip to Madison. Have a great day...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Madison Crowne Plaza Hotel is located in Madison Wisconsin, and is the place to meet for meetings and weddings alike. Our premier Madison hotel is located on the east side, only 3 miles to Dane County Regional Airport, with free 24 hour airport shuttle (departing hotel on every hour), and near to downtown Madison, Monona Terrace Convention Center, Alliant Energy Center and Coliseum, The Kohl Center, The new Overture Center for the Arts, University of Wisconsin and the Wisconsin State Capitol. The hotel has recently upgraded beds to a new level of comfort with 7-pillows, a plush duvet, luxurious sheets and a pillow-top mattress. A great night sleep-guaranteed! The Crowne Plaza Madison, Wisconsin is a newly renovated 6 story hotel conveniently located off I-90/94/39, near East Towne Mall, Madison's largest mall, as well as theatres and restaurants. The Crowne Plaza Hotel Madison - East Towne, a family-friendly hotel where kids stay free in parents' room and ages 12 and under eat free. Don't leave your pet home alone - the Crowne Plaza Madison is a pet-friendly hotel, offering added amenities at check-in for your furry friend! Crowne Plaza, the best value for Madison Wisconsin Hotels. ... more   less 

Additional Information about Crowne Plaza Hotel Madison

Address: 4402 E Washington Ave, Madison, WI 53704-3724
Region: United States > Wisconsin > Madison
Price Range: ₹ 6,544 - ₹ 13,152 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Madison 3.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Crowne Plaza Madison
Madison Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Madison staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Madison staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just don't”
  • Tastiness in the bathroom.
Pilotgoddess, 16 Feb 2017 | Read review
“Stay above 3rd floor or you will be potentially open to the lobby”
  • This was the
renfieldee, 13 Jan 2017 | Read review
“Rooms on the back side not facing the street would be preffered.”
nickstelmat308, 15 Nov 2016 | Read review
“Go to another establishment.”
C308XAmichellev, 7 Nov 2016 | Read review
“Ask more questions regarding non-smoking rooms”
IreneK463, 20 Oct 2016 | Read review
5 of 5