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Crowne Plaza Hotel Madison

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431 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Madison
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Showing 430: English reviews
Chicago, Illinois
Reviewed 20 October 2016

For the price, this was an okay place to stay -- and we were happy just to have a place on the night of the UofW/OSU Homecoming Football Game (the town was booked, solid). The room was quiet, included the necessary items -- but in dire need of new window coverings (or a good cleaning, covered with noticeable dust) and...

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Helpful?
Thank paintgirlchgo
IHGService, Guest Relations Manager at Crowne Plaza Hotel Madison, responded to this review

Dear paintgirlchgo, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our staff to be very friendly. However, we would like to apologize for failing to meet your expectations regarding the condition of our rooms and furniture. Reviews like yours are very valuable as they enable...

Appleton, Wisconsin
Reviewed 17 October 2016

This was the single worst hotel experience we have ever had. The poor experience started with the reservation process. We had booked the stay in a hurry as hotel rooms in Madison were difficult to find on a Badger vs. Buckeye weekend. Upon reading reviews we decided we would be better not staying in Madison than to stay in this...

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Helpful?
1Thank Mathet13
IHGService, Guest Relations Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Mathet13, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about the overall cleanliness of the room initially assigned to you. We apologize for any inconvenience this may have caused you. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay...

ORD
Reviewed 3 October 2016

Have read some negative reviews of the Crowne Plaza here. We recently stayed and paid the minor upfee to a Allergen Free room. The room was very clean, bed comfortable, linens crisp. There were some minor blemishes in the room, for instance the ceiling above the shower had a "not well finished" drywall access panel. I can imagine how these...

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Helpful?
Thank SweetWillie
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, Thank you for your comments. I am glad we were able to meet your expecatations during your recent stay att he Crowne Plaza Madison. Glad you enjoyed the room and the breakfast offered in Prairie Cafe. We value your business and look forward to seeing you again when next in the Madison area. Have a great day.

Reviewed 15 September 2016 via mobile

Reading previous reviews of this hotel it had issues in the summer with no air conditioning, well the Temps dropped down in the 50's and I tried turning on the heat which didn't work, it made the room colder. Also there were at least 5 mosquitos in the bathroom... this place had had enough chances and the owners are not...

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Helpful?
1Thank Airlinepilot_11
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, I am so sorry we did not meet your needs on this recent visit to the Crowne Plaza Madison. We will communicate your comments to the appropriate people. We hope that in the future you will try us again as we value your business. Have a great day.

Rochester Hills, Michigan
Reviewed 13 September 2016 via mobile

Business guidelines placed me at this hotel. I arrived at 7:00pm local time and my room was not ready. This is 4 hours after check-in time. Apparently, for a 400 room facility, they have FIVE people in housekeeping. An hour later, I get a text telling me the room is available. The room was ok - except the heating /...

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Helpful?
Thank remerton
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, I am sorry we did not meet your expecations during your recent stay at the Crowne Plaza Madison. Please know this is not our usual standard of business and I hope you will give us another try as we value your business. Have a great day...

Amesbury, Massachusetts
Reviewed 10 September 2016 via mobile

We have stayed at the Crowne Plaza several times and have always had a comfortable and well appointed room. Last night we 2 tall people were given a double bed in a room near an exit door that was opened and closed with considerable noise well into the night. There was no refrigerator in the room, usually standard.

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Helpful?
Thank marj23
Karen T, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Guest, I am so sorry we did not meet your expectations this time. It is our goal to create that home away from home atmosphere for our guests. I hope you will try us again when next in the Madison area as this was not our usual standard. We value your business. Have a great day....

Minnesota
Reviewed 2 September 2016

I have stayed at 4 or 5 hotels in the Madison area- including some "high end places" and this is my favorite place to stay for many reasons: 1. Staff always recognizes my IHG status- you may not think this is a big deal but when I spend thousands and thousands a year on hotel stays, loyalty recognition matters. Front...

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Helpful?
Thank jdTraveler03
Monroeville, NJ
Reviewed 2 September 2016 via mobile

This place is a dump. I don't know what designates this as a 3.5 star hotel, but I'd equate it to a 2-star. Front desk staff was polite enough upon my late check in at 1 am. I'd driven from a beach town on the southern New Jersey Shore all in one day, and just wanted to watch a little...

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Helpful?
1Thank MJSzeliga
IHGService, Guest Relations Manager at Crowne Plaza Hotel Madison, responded to this review

Dear MJSzeliga, First of all, thank you very much for your recent stay at our Crowne Plaza Hotel Madison. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving...

Nashville, Tennessee
Reviewed 28 August 2016 via mobile

The hotel is very ran down. Room 205 has a door that goes to an adjoining room. It is off the hinges. Also, I was setup to direct bill a company. They confirmed it and instead TRIPLE charged my personal account. I called and never got an apology!! Just beware of this.

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Helpful?
Thank Jonathan J
IHGService, Guest Relations Manager at Crowne Plaza Hotel Madison, responded to this review

Dear Jonathan J, Thank you so much for your review of our hotel. Please accept our sincerest apology for the experience you had with your with bill and the also the condition of our property and the room you received was not to your liking. We work very hard to ensure our facilities and guest services are superior and strive...

Minneapolis, Minnesota
Reviewed 22 August 2016

Got there on a Sunday evening, just staying overnight on our way out east. I purchased the ticket through Hotwire, so I think I got one of the less desirable rooms. I'm sure the person at the front desk could see that I paid less than half price for the room, but he was extremely courteous and professional nontheless. The...

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Helpful?
Thank robko626
Tracey H, Manager at Crowne Plaza Hotel Madison, responded to this review

Dear guest, thank you for your comments. I am glad you found our desk team to be courteous. We value your business and look forward to your return when next in the Madison area. Have a great day!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Madison Crowne Plaza Hotel is located in Madison Wisconsin, and is the place to meet for meetings and weddings alike. Our premier Madison hotel is located on the east side, only 3 miles to Dane County Regional Airport, with free 24 hour airport shuttle (departing hotel on every hour), and near to downtown Madison, Monona Terrace Convention Center, Alliant Energy Center and Coliseum, The Kohl Center, The new Overture Center for the Arts, University of Wisconsin and the Wisconsin State Capitol. The hotel has recently upgraded beds to a new level of comfort with 7-pillows, a plush duvet, luxurious sheets and a pillow-top mattress. A great night sleep-guaranteed! The Crowne Plaza Madison, Wisconsin is a newly renovated 6 story hotel conveniently located off I-90/94/39, near East Towne Mall, Madison's largest mall, as well as theatres and restaurants. The Crowne Plaza Hotel Madison - East Towne, a family-friendly hotel where kids stay free in parents' room and ages 12 and under eat free. Don't leave your pet home alone - the Crowne Plaza Madison is a pet-friendly hotel, offering added amenities at check-in for your furry friend! Crowne Plaza, the best value for Madison Wisconsin Hotels. ... more   less 

Additional Information about Crowne Plaza Hotel Madison

Address: 4402 E Washington Ave, Madison, WI 53704-3724
Region: United States > Wisconsin > Madison
Price Range: ₹ 6,856 - ₹ 11,540 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Madison 3.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Crowne Plaza Madison
Madison Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Madison staff and other travellers.
2 questions
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Questions? Get answers from Crowne Plaza Hotel Madison staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the back side not facing the street would be preffered.”
 of 5 bubbles nickstelmat308, 15 Nov 2016 | Read review
“Go to another establishment.”
 of 5 bubbles C308XAmichellev, 7 Nov 2016 | Read review
“Ask more questions regarding non-smoking rooms”
 of 5 bubbles IreneK463, 20 Oct 2016 | Read review
“Ask for a king bed!”
 of 5 bubbles jdTraveler03, 2 Sep 2016 | Read review
“Sleep in your car.”
 of 5 bubbles rhp6906, 20 Aug 2016 | Read review
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