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Embassy Suites by Hilton Hot Springs

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Embassy Suites by Hilton Hot Springs
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1,213 Reviews from our TripAdvisor Community

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Showing 1,211: English reviews
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Olive Branch, Mississippi
Reviewed 5 days ago NEW

This is my preferred hotel while in Hot Springs. I love the cooked to order breakfast and the evening reception. The hotel rooms are clean and spacious. Bar and restaurant on there premises. And the Spa is lovely!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kibibi H
Atlanta, Georgia
HOTEL’S FAVOURITE REVIEW
Reviewed 2 January 2017 via mobile

We came into town for a few days including New Year's Eve. I am a gold Marriott member but didn't want to stay at the Courtyard so we opted for Embassy Suites which is new for us. We were very impressed! The breakfast for starters is awesome and you don't have to have status to get it, it's for all...

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Helpful?
Thank Meggie N
About Hotel's Favourite Review
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for ringing in the New Year with us and thank you for the awesome 5 star review. We are pleased that you enjoyed our free made to order breakfast and our brand new 'Suite Dream' beds. Thank you for mentioning the great housekeeping service that you received. The suite attendants are often our unsung heroes. We are very...

Detroit, Michigan
Reviewed 1 week ago

Best breakfast is fresh with many choices. Happy hour is great and the staff is amazing! I would recommend this hotel to anyone staying in Hot Springs! It is close to downtown and the spas. The hotel van will drive you to the casino.

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Helpful?
Thank mrsmamunsan
Springfield, Missouri
Reviewed 1 week ago via mobile

Nice hotel. Booked here based only on reviews. Nice amenities. Shuttles, complementary breakfast. The evening complementary drink/ finger food was very basic. Not the best wine and NOT top shelf alcohol for the free drinks. Finger food was salsa, hummus, and chips. I really thought it would have been more updated based on reviews. I think I would try a...

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Helpful?
1Thank SailorGirl8
Savannah, Tennessee
Reviewed 1 week ago

This hotel is fabulous when it comes to hospitality and attentiveness. Everyone was very professional and courteous except for the young lady that checked us in. Every other staff member more than made up for her rudeness. Their breakfast and resturaunt food was very good, as well. Beds are comfy, rooms are spacious, location can't be beat. Spa Botanica was...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 824sharonv
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

We thank you for choosing our hotel and we are very pleased that you had a great family stay. Glad that everyone except the young lady that check you in was courteous and professional and I do apologize for that. Thank you for your other positive comments about our amenities. We hope that you will return soon. Sincerely, Kurt Schatzl...

Memphis, United States
Reviewed 1 week ago

We stayed here for a volleyball tournament. The room was very clean and nice and the problem we had with our heating/cooling system was taken care of promptly. The breakfast was good and the atmosphere very nice. The location was also a big plus since it is right next to the convention center and close to the center of Hot...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 993dawnk
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for choosing our location for the big volleyball tournament and thank you for such a nice review! We are very pleased that our convenient location worked out for your family. We hope to see you again soon! Sincerely, Kurt Schatzl General Manager

Altus, United States
Reviewed 1 week ago

Arrived early and was shown straight to my room. Everything was spotless. Room service was amazing and the people were great and full of information. Room was cleaned daily and restocked and any requests filled immediately.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank danar157
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you very much for such a nice five star review. We are very pleased that we could accommodate your early check in and that everything was to your liking. Thank you for you nice comments about our housekeeping service. We hope to see you again soon. Sincerely, Kurt Schatzl General Manager

Reviewed 1 week ago

My husband and I have experienced what seemed the best hospitality experience in our lives. From the front desk to the room, clean and descrete service and sheer professionality of the staff wasa felt in every gesture. Breakfast was amazing too, the suit and room services provided left me stunned. Great and many thanks to all serving staff of the...

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Helpful?
Thank Sarah M
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Wow, thank you for such a superior review! Our goal is that "Every Guest Leaves a Raving Fan!" We are certainly pleased with our success and your satisfaction! Thank you for the many and specific comments. I will be sure to pass them on to our team. We hope that you can return again soon. Thank you again. Sincerely, Kurt...

Reviewed 1 week ago via mobile

Good location next to volleyball tournament in arena. Used points, instead of paying the high weekend rate. Also decided to bring dog on trip which we don't usually do. Room and breakfast were standard Embassy quality. Purposefully chose room on lower floor next to stairs, so that we wouldn't bother anyone bringing dog in and out. A few stains on...

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Helpful?
Thank Ryan C
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

We are so pleased that you had a solid stay on such a busy weekend and that you got to use your well earned/deserved Honors points. Glad that your dog got to enjoy our amenities as well! We hope that you will be able to return soon. Sincerely, Kurt Schatzl General Manager

Reviewed 1 week ago via mobile

The experience of staying here was nice. Rooms were comfy and beds were ok. I slept well and they achieved my highest rating minus Charmin or quilted northern toilet paper wish hotels would care a bit more about customer comfort instead of the army issued 1 ply sandpaper. Breakfast was awesome too. This place was excellent the room for improvement...

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Helpful?
Thank Ian W
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for choosing our hotel and thank you for taking the time to post your comments on TripAdvisor. Aside from the TP we're glad that you enjoyed everything. Thank you also for mentioning our awesome cooked to order breakfast. We hope that you will return again soon! Sincerely, Kurt Schatzl General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 

Additional Information about Embassy Suites by Hilton Hot Springs

Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Region: United States > Arkansas > Hot Springs
Price Range: ₹ 10,429 - ₹ 19,497 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Reservation Options:
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Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Family Hotel in Hot Springs
#5 Business Hotel in Hot Springs
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hot Springs staff and other travellers.
16 questions
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1 month ago
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Jackson, Tennessee
over a year ago
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Questions? Get answers from Embassy Suites by Hilton Hot Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book dinner in advance to get the best table”
R2158XEsarahm, 12 Apr 2017 | Read review
“We stayed on the 2nd floor near elevators. No problems, easy access to lobby.”
lsydneyfisheri, 19 Mar 2017 | Read review
“We are on the top floor so occasionally it took a long time to get down”
kimr972, 19 Mar 2017 | Read review
“Across the street from the convention center with great parking in the rear of the convention center.”
KenW927, 15 Mar 2017 | Read review
“Ask for a corner suite - a little more money but worth it.”
tcbell, 12 Mar 2017 | Read review
5 of 5