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The Grand Hotel

Expedia.comUS$ 243*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 261*
US$ 243*
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US$ 261*
US$ 260*
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The Grand Hotel
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1,953 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Hotel
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Showing 1,548: English reviews
Haifa, Israel
Reviewed 2 weeks ago

We stayed in Nuwara Eliya to visit area attractions and take the scenic train through tea country. The Grand Hotel was built in 1891, this was the palatial residence of the former Governor of Sri Lanka. It has been remodeled to become a luxurous hotels, many of the spaces remain in their original state, the Pub and billiard room among...

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Helpful?
Thank Oscar G
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for providing your kind and encouraging words regarding our hotel property. Our staff strive each day to provide great service to our valued guests. We are very proud of each and every one of them, and it is pleasing to read such nice review. We look forward to seeing you on your next trip to Sri...

Mumbai
Reviewed 2 weeks ago via mobile

We stayed here for one night , had great welcome by front desk staff Prashant , one of the best reception we had during our 9 day trip of Sri Lanka. Welcome tea vanilla flavour with jaggery best combination. Hotel has great colonial touch makes you really feel special , the property is actually much better than the pictures on...

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Helpful?
Thank Mahesh W
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, I would like to thank you for choosing Grand Hotel, We are very pleased to read that you have overall enjoyed your stay with us, from the facilities to the service provided by our team. We highly appreciate for praising Prashanth about his great service. We are continuing to improve and redevelop our facility in order to provide...

Reviewed 2 weeks ago via mobile

Was nice to find a bar in this town! Food was nice, service was good. Great atmosphere. Dress relatively nice when going here, we felt a bit out of place haha. Was nice to find a tidy washroom. I wish we could have stayed in a room here!

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Helpful?
Thank Nikita O
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, I would like to take this opportunity to thank you sincerely for taking the time to share your experience on Tripadvisor. It would be our pleasure to welcome you back and spend a few days with us, so that you can explore many attractions and features in little England. With best wishes, Front Office Manager

Reviewed 2 weeks ago via mobile

This is an excellent colonial style hotel with great architecture. However it is the slightly poor service that bring down the ratings and standards. The Srilankan buffet was excellent and worth trying out.

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Helpful?
Thank Firoze M
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your recent review of our hotel. You have noted some deficiencies during your stay, and I will make sure that these items are looked after. Also, I would like to inform you we allow guest to smoke only in the bar no any public areas. As a valued guest, we hope you will make us...

Reviewed 2 weeks ago via mobile

Beautiful hotel in colonial style, but completely destroyed experience by staff. It was a public holiday and they must have not been able to cope. But speaking loudly late evening in the corridors in front of guest rooms and trying to cheat with the restaurant bill was not really an experience I was prepared for!

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Helpful?
Thank Sona L
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, We are truly regret to hear that you did not enjoy your recent stay with us. We use our guests’ reviews as reference to help us identify aspects that we need to improve to serve our guests better. We assure you that your feedback will not go unnoticed. If you require any further assistance please do not hesitate...

Leeds, United Kingdom
Reviewed 3 weeks ago

We decided to pop in for afternoon tea having read lots of reviews mostly as we needed a calm activity that was close to our accommodation and would satisfy my coffee craving! We also had a special 9 year old, local guest with us who was very keen on trying the cakes for the first time! The coffee and tea...

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Helpful?
Thank yesmynameisalice
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments and we are pleased that you enjoyed your stay with us. You have noted some deficiencies during your stay, and I will make sure that these items are looked after. I would like to thank you for staying with us, and I hope you...

Reviewed 3 weeks ago via mobile

Love this hotel Stayed two nights in a double room overlooking the golf course Welcome tea was delicious High tea was pretty bad Pizza wasn't very good Bar great Buffet really good Gardens gorgeous Service lovely Front desk wonderful staff One of my fav hotels in Sri Lanka Also had indian food at the grand indian which was great

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Helpful?
Thank Rachna K
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. At The Grand Hotel, we focus on personal and uncomplicated service; and I see you were able to experience it. Please make sure to use our website, and reach out to us directly for your next visit. We look forward to seeing you soon....

Colombo, Sri Lanka
Reviewed 3 weeks ago

This local attraction over 180 years old colonial bungalow. The season off season they never change the the price. service was good. specially Front office execute mr, Dinesh Dammika is Really friendly and helpful. Overall i will recommended this local attraction.

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Helpful?
Thank Aerizo
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for providing your kind and encouraging words regarding our hotel property. Our staff strive each day to provide great service to our valued guests. We are very proud of each and every one of them, and it is pleasing to read such nice review. Thank you for the recommendation and we want you to know that...

Reviewed 3 weeks ago

Unfortunately only stayed for one night but you can imagine that this was once a truly grand hotel. It is unfortunately a little run down now but still maintains a certain charm. Afternoon tea is a must!

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Helpful?
Thank LS3005
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments and we are pleased that you enjoyed your stay with us. We continually try to provide the very best in hotel accommodations, food and excellent service. As a valued guest, we hope you will make us your first choice for accommodations in future as...

Reviewed 3 weeks ago

I am back from a 2 night stay at the GRAND. First and foremost, Thank you for a fantastic stay! The reason for the journey was an educational tour to Kandy and Nuwara Eliya for my 8 year old. Chef Priyantha made sure that our stay was complete by organizing the excursion, showing us around the antique Billiard tables etc....

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Helpful?
Thank chris e
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Mr.Earnest, It was our great pleasure to have you and your family at Grand Hotel. We are delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your recent stay with us. Also, thank you for your appreciation towards our facilities, food, amenities and recognizing the service of our associates....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about The Grand Hotel

Address: Grand Hotel Road, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Price Range: ₹ 15,552 - ₹ 18,015 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grand Hotel 4*
Number of rooms: 154
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Also Known As:
Grand Hotel Nuwara Eliya
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel staff and other travellers.
11 questions
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Questions? Get answers from The Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“always get a garden view =”
53damieng, 20 May 2017 | Read review
“All rooms are excellent.”
oscargE1827FE, 6 May 2017 | Read review
“My best tip is to find an alternative Hotel”
Mick0072013, 21 Apr 2017 | Read review
“You must get rooms at new wing”
dimu007, 18 Apr 2017 | Read review
“Corner rooms are great”
185carolf, 17 Apr 2017 | Read review
5 of 5
Expedia.com
US$ 243* /night
View Deal
Hotels.comUS$ 261
Booking.comUS$ 260
TripAdvisorUS$ 243
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Prices are for 1 room, 2 adults
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