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The Grand Hotel

Hotels.comUS$ 246*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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The Grand Hotel
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1,955 Reviews from our TripAdvisor Community

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Showing 1,550: English reviews
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Reviewed 5 days ago NEWvia mobile

We visited this Tudor style hotel which is one of the oldest in the country. It has been a very popular holiday resort. But what was most striking was the beautiful garden that was full of flowers and very professionally landscaped. It is indeed a place worth visiting. The hotel itself is of a very high standard with a bar...

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Helpful?
Thank Eraj W
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, We appreciate the time you have spend to share your experience in our hotel. We are delighted that our team and hotel were able to provide you an excellent time. We continually provide the very best in hotel accommodations, food and excellent service. Thank you for your loyalty to our property, and we look forward to being of...

Sri Lanka
Reviewed 6 days ago NEWvia mobile

We had nasigoreng and chicken buriyani. Fantastic.The atmosphere was really a pleasure to the minds . but did not provide us with the starters until we requested. You could dine at any moment of your day out.

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Helpful?
1Thank vijeyprasanna
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your recent experience with us. We work hard each day to make sure that our guests are looked after, Please note, Nasigoreng and Chicken Biryani are two main dishes, hence there won't be any starter served along with them. But, any selected starter can be served on request. However, I will look...

Reviewed 1 week ago

Staff is excellent.. specially Preshanth who took care of from the time we checked-in. Bala who played pool with us :) Had great fun in the air rifle shooting rang.. great staff & always smiling. Nice room with a good view & good food ! we'll go again & again

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Helpful?
Thank Damien G
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Greetings from Grand Hotel, Nuwara Eliya. It was a great pleasure to have you here with us and we are thrilled to know that you enjoyed your stay, our service and facilities were up to your expectation and satisfaction. We would like to thank you for your kind recognition for our staff particularly Prashanth and Bala ; such...

Kandy, Sri Lanka
Reviewed 1 week ago via mobile

before it became 'The Grand Hotel' the original building, a single storey bungalow , called 'Barnes Hall', was constructed as the holiday residence of the fifth Governor of Ceylon, Sir Edward Barnes in 1828 for the sum of £8,000. so is it not normal to feel like the Governor while spending time inside the hotel? 😂

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Helpful?
1Thank Lahiru D
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, I would like to take this opportunity to thank you sincerely for taking the time to share your experience on Tripadvisor. We are glad to hear that the experience at the Grand Hotel met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared to the entire...

Colombo, Sri Lanka
Reviewed 1 week ago

A place where you can go back in time. Old Colonial look is well preserved. Our favourite room 318 is very spacious with 2 large bay windows. The wardrobe and furniture is old but the beds were comfortable (2 large double beds) and pillows wonderful. The buffetts had a great selection of food and everything was delicious. The F &...

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Helpful?
Thank Surakshi S
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for choosing Grand Hotel on your recent stay and also for your continued support to us. We appreciate your loyalty as our valued guest. At Grand Hotel, all colleagues make every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during...

London, United Kingdom
Reviewed 1 week ago

We went to the Grand for high tea during our stay in Nuwara Eliya. The setting is lovely and the service was ok. Having had many high tea in the UK I was a little disappointed that in Sri Lanka we didn't have a choice of what tea we wanted and just something from a giant teapot. I was expecting...

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Helpful?
Thank JUJU051
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments. We continually try to provide the very best in hotel accommodations, food and excellent service. You have noted some deficiencies about the high tea, and I will make sure that these items are looked after. I would like to thank you for visiting us,...

Colombo, Sri Lanka
Reviewed 2 weeks ago

Hotel is nice but it would be great if they change the beds/ mattresses etc. Food was excellent. Lighting in the room was not sufficient. Bathroom was very clean. Water pressure was not enough. Beautiful garden.

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Helpful?
Thank crossbordersrilanka
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your recent experience with us. We work hard each day to make sure that our guests are looked after, We will be looking into areas of concern that you have noted, and hope that your next stay with us will be a better one. I hope that you will give us another...

Jaipur, India
Reviewed 2 weeks ago

We stayed here forone night- 15 Feb 2017. The welcome vanilla tea with jaggery was awesome. We had food in the Indian restaurant - authentic Indian food satisfied our pallet. The building architecture is beautiful and so is the landscaping around the hotel.The hotel has a colonial touch which makes it special. We wish to visit again when the garden...

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Helpful?
Thank sarojhooja
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, I would like to take this opportunity to thank you sincerely for taking the time to share your experience on Tripadvisor. We are glad to hear that the experience at the Grand Hotel met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared to the entire...

Sydney, New South Wales, Australia
Reviewed 2 weeks ago

This is one of those pinch me if I am dreaming places that you encounter from time to time. After taking that awful train up from the flat lands there you find a totally updated relic of the lost Colonial civilization....I half expected Winston to stop by for a cuppa. The high teas is dear but why not. You will...

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Helpful?
Thank Les M
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your positive comments regarding your recent stay with us. We are delighted to read your positive feedback on your excellent stay at Grand Hotel, Nuwara Eliya. It is inspiring to learn that you have had an overall satisfying experience indulging in warm hospitality and facilities on offer. Thank you for your continued patronage and we...

Athens, Greece
Reviewed 2 weeks ago

We visited the hotel just to enjoy the High Tea .The atmosphere in The Grand Hotel. is just amazing . The whole place works like a time machine and suddenly you find yourself waiting for Lipton to just enter the room and join you for a cup of tea. The tea experience is by the far the best we had...

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Helpful?
Thank MaViDouk
Manager_Grandhotel, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest, Thank you for your comments and we are delighted you had enjoyed the High Tea at Grand Hotel. We strive to personalize every guest experience and I am so glad that this came across during your visit. It would be our pleasure to welcome you back and spend a few days with us, so that you can explore...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about The Grand Hotel

Address: Grand Hotel Road, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Price Range: ₹ 15,445 - ₹ 18,030 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Grand Hotel 4*
Number of rooms: 154
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Also Known As:
Grand Hotel Nuwara Eliya
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Hotel staff and other travellers.
11 questions
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Questions? Get answers from The Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“always get a garden view =”
53damieng, 20 May 2017 | Read review
“All rooms are excellent.”
oscargE1827FE, 6 May 2017 | Read review
“My best tip is to find an alternative Hotel”
Mick0072013, 21 Apr 2017 | Read review
“You must get rooms at new wing”
dimu007, 18 Apr 2017 | Read review
“Corner rooms are great”
185carolf, 17 Apr 2017 | Read review
5 of 5
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US$ 246* /night
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Prices are for 1 room, 2 adults
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