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The Rock Hotel

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The Rock Hotel
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158 Reviews from our TripAdvisor Community

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Showing 127: English reviews
Courbevoie, France
Reviewed 2 weeks ago via mobile

We stayed there 2 nights. You feel like going to visit your family. The staff is very efficient, helpful, friendly you really feel like home. The rooms are a bit hold but they are fine. You have a heater and hot water which is important when it is cold outside. I recommend this hotel.

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Helpful?
Thank Céline D
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations and I'm looking forward to having you again as a guest in our hotel. Happy new Year ..!! Regards,

Bengaluru, India
Reviewed 3 weeks ago

Rock is situated away from the main road.Had beautiful surroundings with a nice view of the hills and the beautiful bungalows.Our room did not have a spectacular view.It was overlooking some kind of sheds but our relatives' had an excellent view of the sunrise from their room. The rooms were clean and the heater was on which made it very...

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Helpful?
Thank Srinivasa G
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear guest, Thank you for taking the time to write a review & staying with us again. We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations and I'm looking forward to having you again as a guest...

Bristol, United Kingdom
Reviewed 4 weeks ago

We booked with bed and breakfast. The service is very bad, limited food and not enough for everybody and you have to request for extra food. Anyway rooms are good, bath rooms are clean. Clean bed sheets and comfortable mattress.

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Helpful?
Thank Andrew M
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review regarding your experience with our hotel. Firstly I would like to apologize for the inconvenience and disappointment that you experienced recently. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere. But sometimes we do fail. I will look into each issue that...

Homagama, Sri Lanka
Reviewed 15 December 2016

nice calm hotel to stay during a relaxing holiday, service was good, food was tasty and rooms were very comfortable and maintains well, the hotel was in a very calm place away from the main road it helps to relax well Sewvandi - BOC

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Helpful?
Thank dinidusew
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear Ms Sevwandi, We are so glad to hear that you enjoyed your accommodations & thank you so much for taking time to share your experience. We all need is a happy guest at the end & Hope to see you again as a guest in our hotel. Merry Christmas & Happy New Year..!! Thanks & Best Regards,

Chennai, India
Reviewed 13 December 2016

The rooms were spacious ,clean and were provided with heater. The restaurant was good and so was the bar. There was a common hallway with seats and books. Games like Carom and Dart were there and it was super fun to play with a group of random travellers

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Helpful?
Thank MadrasiWanderer
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations and I'm looking forward to having you again as a guest in our hotel. Merry Christmas & Happy New Year..!! Best Regards,

Pasadena, California
Reviewed 2 December 2016

I stayed here for two nights. I want to say that all the staff were nice and friendly. They greeted me when I arrived and immediately helped me with my luggage. I say "an almost three star hotel", my stay was ok except when I was ready to take a shower, there was no water. I called the front desk...

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Helpful?
Thank annminky
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear Guest , I appreciate your positive feedback about our hotel. Firstly I would like to apologize for the inconvenience that you experienced in our hotel .However we do take pride in catering to our guests' needs the best way we can & I'm happy that you enjoyed your stay. I am looking forward to having you again as a...

Bengaluru, India
Reviewed 29 November 2016

The hotel though situated a little away from the main road is a very quiet and comfortable place to stay. The building is constructed in a colonial style which provides fire place in every room. Even though fire places are not lit due to fire safety, it gives us a very different experience. Rooms had all the basic amenities. The...

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Helpful?
Thank Karthik24187
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear Mr Karthik, Thank you for taking the time to write a positive review & I'm very happy that you enjoyed your stay at our hotel because our hotel aims to provide a truly unique experience to the guest . I'm looking forward to having you again as a guest in our hotel on your next visit. Wishing you a...

Colombo, Sri Lanka
Reviewed 17 November 2016

We visited the hotel for the second time (1st was in 2012) and noticed that it has gone through a renovation. Even our first visit was a pleasant experience and so was this. Our room was spacious and clean with team making facilities, satellite tv, intercom, sufficient cupboard space, mirror and a mini fridge, hair dryer and hot water. Have...

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Helpful?
Thank Nutsybuds
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear Guest, Thank you for taking a time to write a review & staying with us again. We are so glad to hear that you enjoyed your accommodations, our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations and also we appreciate your loyalty & your continued trust in...

Maharagama, Sri Lanka
Reviewed 14 November 2016

I came with my family to the rock on October 2016, from the time we checked in we were well looked after, I have been many hotels to Nuwara eliya but the Rock is the best Hotel I have staid the homely environment made us relaxed. The room was cleaned the bed was very comfortable clean sheets and soft pillows...

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Helpful?
Thank samantha332016
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear Mr Samantha. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can & I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Merry Christmas & Happy New Year..!! Regards,

Helsinki, Finland
Reviewed 12 November 2016 via mobile

Visited in early November when the temperature outside was 13C and humidity 100%. Unfortunately the conditions were pretty much the same in the room. There was a heater but even at maximum power it did nothing to warm the room. In the morning every surface in the bathroom was ice cold and wet because of dew. The "restaurant" in the...

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Helpful?
Thank Ville L
Rock N, Sales & Marketing Executive at The Rock Hotel, responded to this review

Dear Guest, Thank you for the review & I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Guests will find all of the finest amenities in each of the 10 rooms in this popular 3-star hotel. Each room includes in room safe, desk, television. This excellent hotel in Nuwara Eliya also has laundry service/dry cleaning, restaurant, bicycle rental, car park. Facilities for recreation and leisure available include garden. The hotel blends expert service with state-of-the-art facilities to provide guests with a memorable stay. ... more   less 

Additional Information about The Rock Hotel

Address: 60 Unique View Road, Nuwara Eliya 22200, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Price Range: ₹ 3,072 - ₹ 5,598 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Rock Hotel 3*
Number of rooms: 10
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Questions & Answers

Questions? Get answers from The Rock Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms with a view or windows to the east or west depending on your time of arrival.”
 of 5 bubbles srinivasag2013, 30 Dec 2016 | Read review
“Inspect before paying”
  • Shower floor
  • Shower mould
  • Bedroom ceiling
 of 5 bubbles 45dak, 23 Oct 2016 | Read review
“Get a room with room heater on top of the bed”
  • Small Heater
 of 5 bubbles RatnaK-Colombo, 20 Sep 2016 | Read review
“Can not remember the number but last one of the left side”
 of 5 bubbles kithsirid2016, 7 Aug 2016 | Read review
“all rooms are good”
 of 5 bubbles sivendrann, 25 Mar 2016 | Read review
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