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Swat Serena Hotel

Booking.comUS$ 172*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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Swat Serena Hotel
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31 Reviews from our TripAdvisor Community

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Showing 30: English reviews
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London, United Kingdom
Reviewed 1 week ago via mobile

We visited in Feb 2017 for a 5 day stay. It's a quiet and small hotel which gave us extra comfort and a real homely feeling. The staff at the hotel are very polite and have very good customer service. The hotel has a large lawn, which is also available for breakfast. Rooms are clean and larger compared to the...

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Helpful?
Thank AES09
Syed Rizwan B, General Manager at Swat Serena Hotel, responded to this review

Thank you for your patronage. I have shared your kind appreciation with the Team and we look forward to host you once again at SSH. Area of improvement has also been noted and will be addressed accordingly. Kind regards,

Johannesburg, South Africa
Reviewed 5 January 2017

This beautiful hotel situated in immaculate gardens exudes the history of an era gone by. The GM, Rizwan Bukhari is as charming as the hotel itself and runs a tight shift (given the hotel's 'remote' location, this is no small task). Consequently, Mr Bukhari's team makes one feel at home with personal, friendly and efficient service. With the White Palace...

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Helpful?
Thank Anil N
Syed Rizwan B, General Manager at Swat Serena Hotel, responded to this review

It was immense pleasure to meet you during your recent stay at Swat Serena Hotel. My Team and I were effusively amused by your dynamic personality and the relationship got further stronger when we came to know that you are a Frequent guest of Serena Hotels!!! Your encouraging comments have been shared with all the Department Heads and I am...

Islamabad, Pakistan
Reviewed 26 October 2016

Nice Hotel and good building layout. Food quality is also good. Hotel rooms are neat and clean. Nice experience to sit on hotel lawn. Near Mingora city. Buffet dinner also very good, enhojed alot. Over all great experience ...

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Helpful?
Thank Waqas S
Syed Rizwan B, General Manager at Swat Serena Hotel, responded to this review

Thank you for your feedback and we look forward to welcome you back again. Kind regards,

Reviewed 23 October 2016

Positives: The staff was super fantastic. Our reservations over the phone from Karachi was very efficiently done with Mr Israr Ahmed (the Guest Relation Officer) being extra courteous & helpful. His selection of our room was spot on. Wi-fi was fairly efficient. The waiters at breakfast were very obliging, seeing to our preferences in spite of it not being on...

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Helpful?
Thank Zartaj S
Syed Rizwan B, General Manager at Swat Serena Hotel, responded to this review

Thank you for your patronage. I have shared your kind appreciation with the Team and we look forward to host you once again at SSH. Kind regards,

Reviewed 16 August 2016 via mobile

Friends its just a creep hotel We visited here and just waste our time and money Everything needs changes Such as washrooms,food and the staff Whole of the waiters are uneducated So friends i suggest u that its not a good hotel to visit Thanks

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Helpful?
Thank Sardarali
Syed Rizwan B, General Manager at Swat Serena Hotel, responded to this review

We apologize for your recent experience which is not reflective of usual high service standards that prevail at this hotel. We have noted your feedback and corrective actions will be taken to address highlighted areas. Kind regards,

Reviewed 13 August 2016

very poor hotel very slow workers are there.the service of the hotel is vey very slow there no indoor game in hotel it is very bad and the main thing the internet of the hotel is very slow some times it work and sometime its not

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Helpful?
Thank waleed k
Syed Rizwan B, General Manager at Swat Serena Hotel, responded to this review

Your feedback is essential in our effort to improve our service standards.We apologize for the inconvenience that during your stay mentioned areas of Services didn't meet your expectations. However, on your next trip we will assist you in a better manner. Kind regards,

Karachi, Pakistan
Reviewed 2 August 2016

I stayed there in the month of July 2016. An Awesome place, at swat serena they make the guests so comfortable that you don't feel like going anywhere else. The hospitality, food, service everything was excellent.

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Helpful?
Thank tinytotskg
Syed Rizwan B, General Manager at Swat Serena Hotel, responded to this review

Thank you for your patronage. I have shared your kind appreciation with the Team and we look forward to host you once again at SSH. Kind regards,

Karachi, Pakistan
Reviewed 24 July 2016

The rooms are excellent. The service is good. Friendly staff. Specially Wali Khan, Saeed and Bashir were very accommodating. Since we had a group to look after, these people facilitated us in all the way possible. Wifi speed is not upto the mark as they are using the best speeds offered in the city (Cant really blame the hotel for...

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Helpful?
Thank Shigri79
Syed Rizwan B, General Manager at Swat Serena Hotel, responded to this review

Thank you for taking the time to share your feedback. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Area of improvement has also been noted and will be addressed accordingly. Thank you for choosing Swat Serena Hotel! Kind regards,

Lahore
Reviewed 23 July 2016 via mobile

I stayed with family at this hotel and found its best in the region. Located in central mingora city hotel has all modern facilities in swat area including swimming pool. Executive rooms. Wi fi and good food. Although not located on swat river. Room rate was 8500 a night including breakfast. Reservation was through email. Very nicely kept lawns. Pool...

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Helpful?
3Thank omajeed
Syed Rizwan B, General Manager at Swat Serena Hotel, responded to this review

Thank you for taking the time to share with us your detailed feedback.We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Swat Serena Hotel! Kind regards,

Reviewed 19 June 2016 via mobile

An excellent hotel located in the lap of mountains. Rooms are okay, not like serena Islamabad. Food is below the mark. Staff is friendly and the bathrooms are tidy. No elevators available. But still the best choice in swat if you want to have a comfortable stay

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Helpful?
Thank Salaar A
Syed Rizwan B, General Manager at Swat Serena Hotel, responded to this review

Thank you for your comments. We are very glad to know you were pleased with the hotel services overall. Area of improvement has also been noted and will be addressed accordingly. Here, kindly note Swat Serena Hotel is a Heritage Property (nearly 85 years old) and can't be compare with Islamabad Serena Hotel :) We look forward to host you...

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14/05/2017 15/05/2017
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Near Swat Serena Hotel

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Swat Serena Hotel

Address: Saidu Sharif, Saidu, Pakistan
Region: Pakistan > Khyber Pakhtunkhwa Province > Saidu
Price Range: ₹ 9,182 - ₹ 10,980 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Swat Serena Hotel 3*
Number of rooms: 49
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Questions & Answers

Here's what travellers have asked, with answers from Swat Serena Hotel staff and other travellers.
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Questions? Get answers from Swat Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the suites in the historical building on the premises.”
374aniln, 5 Jan 2017 | Read review
“Quite and peaceful rooms”
tinytotskg, 2 Aug 2016 | Read review
“Standard and Excecutive rooms both are equally good. Executive room has a slight edge only!”
kirans823, 31 Aug 2015 | Read review
“Solitude seekers should choose rooms at Vazir Mansion & chirpier may prefer choosing the main block.”
  • Foyer outside Jasmine Suite
  • Jasmine Suite
  • Open Air Buffet
307usmana, 14 Jun 2015 | Read review
“Not worth the money.Its like a Prison.High walls all around.No beautiful scenery.Unfriendly staff.”
MsTravelinfo, 29 Nov 2014 | Read review
5 of 5
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US$ 172* /night
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Prices are for 1 room, 2 adults
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