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Novotel Palembang Hotel & Residence

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Traveller (336)
Room & Suite (121)
Pool & Beach (34)
Overview
  • Excellent35%
  • Very good43%
  • Average16%
  • Poor4%
  • Terrible2%
Travellers talk about
“swimming pool”(31 reviews)
“nice hotel”(26 reviews)
“garden view”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (437)
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242 results
Traveller rating
76
90
53
15
8
Traveller type
Time of year
LanguageEnglish
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76
90
53
15
8
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All reviewsswimming poolnice hotelgarden viewresort stylesquare restaurantlocal cuisinenice poolmost important thingtraffic jamchinese restaurantbusiness tripdelicious breakfastbest hotel in townshopping malllobbyfacilitiescity
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1 - 5 of 242 reviews
Reviewed 1 week ago

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Review collected in partnership with Accorhotels.com
Response from Golly L, General Manager at Novotel Palembang Hotel & ResidenceResponded 1 week ago

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Reviewed 4 weeks ago

This was not my first stay at Novotel Palembang, so I consider this experience as one of those bad days. Arrived very late 12am. after a very long and tiring working ride from Jambi to Palembang, I expected a smooth and friendly check-in experience. As...More

Review collected in partnership with Accorhotels.com
1  Thank YapDenny
Response from Golly L, General Manager at Novotel Palembang Hotel & ResidenceResponded 3 weeks ago

Dear YapDenny, Thank you for taking your time to complete this review in Tripadvisor during your recent stay with us. It’s a big regret for me to hear that your stay with us was not a memorable one, especially when you had the unpleasent experience...More

Reviewed 11 May 2018

The staff is amazing, polite and friendly. They just make me really comfortable to stay. I've been stay here frequently for past 2 years and it just feels like home. every time I came all reception staff know me - I even get my photo...More

1  Thank maruliasvan
Response from Golly L, General Manager at Novotel Palembang Hotel & ResidenceResponded 15 May 2018

Dear maruliasvan, Thank you for taking your time to exchange this review on Tripadvisor during your recent stay with us. We are very delighted to hear that you really had a memorable stay with us. It is feedback of this nature that advocates us to...More

Reviewed 9 May 2018 via mobile

the experience that I feel with my family to eat in the restaurant orient, I get a very satisfying waiter Riduan very spoiling my family and give me good food suggestions. indeed ternyatan food in the restaurant orient really spoil the tongue. Very recommended. Another...More

Thank Dinaulya S
Response from Golly L, General Manager at Novotel Palembang Hotel & ResidenceResponded 15 May 2018

Dear Dinaulya S, Thank you for taking your time in communicating this review on Tripadvisor during your recent visit to our hotel. We are delighted to hear that you really enjoyed our delicacies at the Orient Restaurant and your high comments toward one of our...More

Reviewed 5 May 2018 via mobile

Had an amazing stay at Novotel. The staff is amazing, so humble and helpful. The breakfast was really good and we had so many options to choose between, both western food and traditional Indonesian food. Especially Rika Carolina was very helpful and kind, she made...More

Thank Sufian M
Response from Golly L, General Manager at Novotel Palembang Hotel & ResidenceResponded 6 May 2018

Dear Sufian M, Thank you for taking your time in communicating this review in Tripadvisor during your recent stay with us. We are very delighted to hear that you really had a memorable experience while stying with us, and your high comments toward our staff...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Wheelchair Access
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 57 - US$ 163 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Palembang
#4 Spa Hotel in Palembang
#4 Luxury Hotel in Palembang
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$ 57 - US$ 163 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Palembang
#4 Spa Hotel in Palembang
#4 Luxury Hotel in Palembang
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (336)
Room & Suite (121)
Pool & Beach (34)
Dining (18)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
Abid D
24 October 2017|
Answer
Response from MichaelW1488 |
yes they have connecting room, beside novotel palembang there is ptc mall only 5 minutes walk from the hotel
0
Votes
Halyda S C
20 August 2017|
AnswerShow all 2 answers
Response from fandy j | Reviewed this property |
Kmrn sih kebetulan aku berpasangan. Tp mnurt pengalamanku di hotel gede lain, mrk nda terlalu mempermasalahkan sarapan anak (apalg di bwh 6tahun; pengalamanku ntah belasan kali di GZ, royal). Sampe skrg aku blm prnh kena... More
0
Votes
Room Tips
"Resort, good room, nice view, friendly staff"
Read review
"superior room with pool view"
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"room with pool view and 1st floor is nice"
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"the rooms overlooking the pool are recommended."
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