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Grand Zuri Palembang

Traveller (182)
Room & Suite (87)
Dining (13)
Certificate of Excellence
Certificate of Excellence
Property amenities
Room Service
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Airport Transportation
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Good to know
Quirky Hotels
Centrally Located
18Room tips
Traveller rating
  • 135
  • 127
  • 50
  • 8
  • 7
Time of year
Traveller type
  • Filter
  • English
Popular mentions
The hotel was strategic, the staff were friendly. The room was clean and spacious. The price was quite high. However, the food was so so. Though, it is still worth to stay here, especially for those who have business around the downtown.
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Response from Grandzuri P, General Manager at Grand Zuri Palembang
Responded 1 week ago
Hi Swary Utami D, It's always been a pleasure to read such comment like yours in regards of recent stay with us, especially you really enjoy with our room and can recommend to everyone, we have a very classy bar named 10 gastro pub, did you know '' happy hours'' on 10 gastro pub? start from 4pm until 8pm .Thank you for staying with us and good rating on Tripadvisor . Certainly look forward to welcome you back soon on your next stay in the future. Cheersh!, General Manager
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My wife and I just stayed here for 2 days. We got a voucher for Deluxe Cabana with balcony, but got upgraded to a Junior Suite because of building projects was currently The room was spacious and all amenities provided. Room was very clean. Food: Breakfast spread was splendid.
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Response from Grandzuri P, General Manager at Grand Zuri Palembang
Responded 1 week ago
Dear Abdi1310, Many thanks for your review and happy to hear that you found everything and great services during your stay at our hotel. First of all I would like to sincerely apologize for what happened because of building projects in our hotel. And took note of your comment about our air conditioner especially in your room and would work to improve on it.Thank you and look forward to welcoming you back to our hotel again. Warm regards, General Manager.
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I'm not recommending this hotel for their staff is really bad. I order a cup of coffe for my breakfast from the beginning and that coffee wasn't arrived til i finished my breakfast, even i have reordered for 4 times... Another, i ordered to refill my compliment mineral water
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Response from Grandzuri P, Manajer Umum at Grand Zuri Palembang
Responded 12 Dec 2018
Hi Yogi S! My apologize for your inconvenience. About late coffee on your breakfast, yes there was missed communication at that time. I had brief our team not to happened again. I promise you, you will get your coffee on your next breakfast here. I am also surprised that your request for complimentary mineral water was not delivered right away. I checked directly with our team about complementary mineral water in your room, our standard set up mineral water is two (2) bottles per room per night and we only refill according to that amount each day. However when there is request to have more than that we will always deliver right away. My apologize again for your inconvenience to fulfill your request. I hope to see you again anytime soon, please send my regards to your family. Cheers!
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Room: stayed in Junior Suite. Spacious and all amenities provided. Room was very clean. Food: Breakfast spread was good. Very good selection of local food. Staff: very polite and courteous. Facilities: Nice pool. The Gym very well equipped! One of the best gyms I've seen in
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Response from Grandzuri P, General Manager at Grand Zuri Palembang
Responded 13 Dec 2018
Dear Koh1212, Thank you very much for your positive feedback. We’re so pleased you enjoyed your stay at our hotel. Your valuable comment is a motivation for us to continue the good service for all our customers.did you know? for new year celebrate party we offer ""light saber party"" on Eleven & 10 Gastro Pub floor Grand Zuri Palembang. get a special price for early bird!!.We are looking forward to seeing you again on your next visit. Warm Regards, General Manager
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Renovations have made a real difference in this hotel compared to last year I stayed here. the difference is striking when some benefits are earned when I stay. I am very happy to stay here and will highly recommend this hotel to my friends. Everything has changed. Thank you
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Response from Grandzuri P, General Manager at Grand Zuri Palembang
Responded 28 Nov 2018
Dear Rennirere, We appreciate you taking time to share with us about your experience while at our hotel. since our hotel renovation we have do change for convenience our guest stayed in here. It's such an honour to be personally recommended by you. Thank you for the perfect rating on TripAdvisor. Certainly look forward to welcome you back soon on your next stay in the future. Warm Regards, General Manager
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Kamar yang nyaman
Photo provided by managementGrand Zuri Palembang
Deluxe Premiere
quite comfort bed
LCD TV yang besar
sink with soap dispenser
Hi PrincessKlang, Sorry for the slow response, of course it is very easy to get a taxi because taxis are always standby in our hotel area. Yeah, we have good news for you, Spa already opened now!
0 votes
Hi is there any kids pool and shuttle service to Palembang Icon mall
as i know there are shuttle service car..but not sure the destinations are to that mall or only to airport
0 votes
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Tamu Yang terhormat, Sekarang bapak & Ibu bisa memesan langsung di website resmi kami atau download aplikasi EZY RESERVATION dan diweb dan kami pastikan akan mendapatkan harga yang lebih murah dan lebih mudah. Renovasi hotel kami akan selesai ditargetkan pada pertengahan tahun 2018. kami menunggu kedatangan bapak di hotel Grand Zuri Palembang Salam Hangat Gumay Marketing Communication & Ecommerce [ menggunakan akun General Manager, Mr John Johan Tisera ]
0 votes
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apakah ada parkir basement n lift langsung ke lobby atau kamar
Hello, Untuk parkir kita tidak ada lift menuju ke lobby tapi ada tangga menuju ke atas untuk ke lobby. Terima kasih.
0 votes
"Choose higher level facing street during the construction time"
"in the room you can hear a band rehears for a performance tomorrow."
"maybe better ask room face to the street"
"like the fact theres alot of local restaurant around"
"I always asking for higher floor"
US$ 46 - US$ 69 (Based on Average Rates for a Standard Room)
grand zuri palembang hotel palembang
IndonesiaSumatraSouth SumatraPalembang
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