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I booked this hotel thinking it would be upscale but was disappointed. For the age of the hotel, it looked a bit outdated. The elevator was also broken so I had to use the stairs to come down and a service elevator through part of...More
Response from Skip C, General Manager at Sheraton Baltimore North HotelResponded 8 January 2018
Thank you for choosing to stay at the Sheraton Baltimore North Hotel and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As...More
We spent last night at the Sheraton Baltimore North. The lobby was exceedingly cold, only one person on duty with several people checking in to this large hotel. The room was clean with a tiny fridge from someone's dorm room. The room never got warm...More
We have stayed here many times because of the close proximity to family and friends. The hotel is well maintained and room was clean and comfortable. The staff was very friendly and helpful when we asked to change rooms because another guest on our floor...More
We stayed in the Hotel for 2 nights over Christmas and Jason and his staff made our trip a pleasure. Every staff member we encountered was friendly and pleasant to deal with, the room was clean and pet friendly. I highly recommend staying there.
We travel alot with an athlete - events are early, everyone needs to sleep. We always request a quiet floor. We explained per usual to the check-in clerk and he confidently said we were in a quiet area and room.
Well, the room was adjoining....More
If I remember correctly from when I called and spoke with Moses in Customer Service, the Deluxe King Room is a corner room, which is a bit larger than a regular room and also has more of a view. A club room is on the top... More
If I remember correctly from when I called and spoke with Moses in Customer Service, the Deluxe King Room is a corner room, which is a bit larger than a regular room and also has more of a view. A club room is on the top floor and offers special amenities like a Club Room only Lounge stocked with coffee, tea, sodas, water, milk, juices, and fruit. The Baltimore North also offered breakfast in the morning and hors d'oeuvres in the evening. Enjoy your stay.