Comfortable, clean and pleasant, with outstanding service. I arrived here alone without a booking and with an injury feom horseriding in nearby Matheran-- the manager at reception immediately made me welcome, arranged a doctor's visit and later taxi tours of the local area at a reasonable price. All the staff were attentive and welcoming. The room and public areas were immaculate and the varied menu available both in the restaurant and the prompt room service. All the rooms have private balconies, some with mountain views, with a bath, tea and coffee facilities and seating area. Great value for money. Restaurants etc are a short distance away.
We liked the resort very much . On 14th Feb we celebrated our anniversary. we asked for decoration, they did very nice decoration(they charged for decoration but it is worth ), we enjoyed candle light dinner. Overall experienced very good👍.
""Beautiful stay! Hotel meritas crystal is a perfect place to stay in lonavala. The room was very pleasant, it was cozy and clean. Breakfast was excellent and incredibly varied. The hotel team has always been friendly, patient and helpful. That impressed me the most. No matter what time of day or night, you could turn to them with all your concerns. Specially thanks to Archana... from front office.
Its awesome experience ...this resort is well managed people.....food was yummy...Overall arrangement was very good....I strongly recommend this....Thank u to Meritas Team for 31st night small event ...it was organised very well...
Overall it's a decent hotel barring few things Pool need repair, looks shabby .Services and hospitality are below average.. few staff were good. But overall I won't recommend it to anyone. There are better and more hospitable stay available at this price range.
All good. Especially Mr Gaurav sharma took lot of attention and was very kind and hospitable. Will surely come again. We were 13 of us and were all very happy. Well managed by Mr Gaurav. Cheers!!!!!!!
Stay was excellent, we enjoyed lot specially the pool area. Game zone needs to be renovated which is the only part where you feel bad else all good. Food quality - 5/5 Staff- 5/5 Hospitality -5/5 Rooms - 4/5 Game zone - 3/5
I visited in meritas crystal resort to celebrate my friend birthday. The room decoration is best serprise. Mr Karan at reception is wonderful ,Food quality is very good. Game Zone is nice and hotel staff was polite and we'll behaved.
The front desk staff was awesome .Ms. Archana at reception treated us well ,Food quality is very good. She made sure that guests best of the room taking care of all there needs. She was very cooperative and other hotel staff was great.
I stayed with my family in Meritas. Peaceful ambience, cooperative staff. Mr. Karan Mehra took care and was responsibly handled our requirements. The area,cleanliness and behavior of staff is appreciative. I will always choose meritas.
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