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Retreat Heritage Lonavala

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71 Reviews from our TripAdvisor Community

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Showing 71: English reviews
Thiruvalla
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 18 October 2016

The staff are so terrible, we stayed their only because we booked there before we arrive. The staff attitude is so bad, the way they talk and their actions, even they can't help to drop our luggages to our rooms. The rooms are okay and toilet is not so clean. The restaurant is okay, we all did't stay longer their,... More 

Helpful?
2 Thank Biji_Varghese
1 review
Reviewed 15 October 2016

Property location is excellent, peaceful in vicinity of Bus stand , railway, taxi services, market, etc. However property needs up-gradation specially rooms. It smells bad, linens are old & hard having spots. I got skin allergy from it and now taking medicine. It spoiled my 1 week trip on last day of it. Staff was co-operative provided what we asked... More 

Helpful?
Thank Amit P

Travellers are raving about these Lonavala hotels

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2016 via mobile

Very nice hotel, close to the bus stop and the railway station. Market is at walkable distance. The hotel is very neat and clean. We wanted an early check in and The hotel manager was kind enough to arrange it for us without any hassle or much waiting. The rest of the staff too are very kind. The food is... More 

Helpful?
Thank BurrpSearch
Surat, India
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 14 July 2016 via mobile

We had very good time with Retreat Heritage. Food quality were good. Hotel location was very adjacent to city center hence good to have walk in city. Very well maintained room, staff very friendly enough. Swimming pool is also very well maintained. Recommended hotel for stay.

Helpful?
Thank JenishParmar
1 review
Reviewed 3 July 2016

I am shocked by the low ratings given here by others. I stayed at the hotel for three days, two nights back in January. I was blown away by the excellent customer service. I was greeted upon check-in with lime juice, was helped in a very friendly manner when having WiFi trouble, was given a free motorcyle ride to the... More 

Helpful?
Thank Ray B
New Delhi, India
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 June 2016

We wanted peace and quiet and got none. We were stuck on a floor where local families allowed their children to use the hallways as their playground which went on quite late into the night. At one point, I had forgotten to lock my door from the inside and one of the children opened my door and laughing ran away.... More 

Review collected in partnership with Cleartrip

Helpful?
1 Thank jeanneleez
Monrovia, Liberia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 April 2016

I booked this hotel on booking.com, but regretted doing so minutes after I clicked the book button. I needed an early check-in and emailed the hotel if that was possible. Plus I asked few more questions regarding pick up from railway station & arranging transport to Adlabs Imagica. In return I got a mail from them that was not cordial,... More 

Helpful?
5 Thank Giresh_Hotwani
Hyderabad, India
1 review
Reviewed 12 April 2016

we booked two rooms staying in 2006 & 2007 from 7th to 10th april 2016, bed sheets were dirty smelly, pillow very brown and cocakroaches running on the bed and bed bugs bitting my children had rashes were icthing thru out the night, coming to bathrooms flush dosent work, shower and taps leaking thru out, coming to food horrible taste... More 

Review collected in partnership with Cleartrip

Helpful?
Thank trilokchandn
RetreatHospitality, General Manager at Retreat Heritage Lonavala, responded to this review

Greetings From Team Retreat Heritage Dear Guest, We Thank you for choosing to stay with us please be assured that any feedback, however trivial or critical is taken up for a thorough investigation. We are sorry and most concerned to note that your overall experience at our resort did not meet your expectations and We have already taken corrective measures... More 

Mumbai
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 March 2016

Pros : 1) With the discount, the rooms were pretty good. 2) Room size is nice. 3) Excellent staff. 4) Location is pretty good. 5) it was a 2 night stay, and the Room was cleaned, sheets changed and towels replaced. Very nice. Cons : 1) Rooms need a bit of upkeep, flush tank kept leaking, the bathroom exhaust was... More 

Helpful?
1 Thank Jalpesh R
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 January 2016

This is an average hotel with old furniture and walls fading away. The rooms are tiny and bathrooms are even tinier. Room was not very clean either. I booked for a per night cost of about 2200/-. Do not book for anything higher than this, as its nt worth the money. Location is an advantage since we did not have... More 

Helpful?
2 Thank Medha J

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Meeting Rooms
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
I would like to introduce our three star Hotel "Retreat Heritage, which has been in the business of providing hotel services to Family, Solo, couple corporate conference etc. For the past many years and which is centrally located in the Lonavala city with 03 conference halls and more than 25 air conditioned rooms . We have a well-established track record and our services have always met with great customer satisfaction. We not only provide great services but at a very competent price and have never been known to compromise on the quality of our service. ... more   less 

Additional Information about Retreat Heritage Lonavala

Address: C.T.S no.22, R.S.No.208, behind bus stop, near Bank of Baroda, Lonavala 410401, India
Region: India > Maharashtra > Lonavala
Price Range: ₹ 2,941 - ₹ 11,696 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Retreat Heritage Lonavala 3*
Number of rooms: 28
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Also Known As:
Retreat Heritage Lonavala
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Questions & Answers

Here's what travellers have asked, with answers from Retreat Heritage Lonavala staff and other travellers.
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Questions? Get answers from Retreat Heritage Lonavala staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First review the room than select. Ask them to change linens if it smells.”
 of 5 bubbles , 14 Oct 2016 | Read review
“Go for suite. Bargain hard.”
 of 5 bubbles Jibu2010, 4 Jan 2016 | Read review
“Higher floors have a great view!”
 of 5 bubbles kashishnmm, 8 Sep 2015 | Read review
“Don't ever go to this hotel. Period.”
 of 5 bubbles sid282828, 25 Jan 2015 | Read review
“Good One We can go for this hotel !!!”
 of 5 bubbles Sajinesh, 4 Jan 2015 | Read review
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