Cloud 9 Hills Resort



About
Finding an ideal family-friendly hotel in Lonavala does not have to be difficult. Welcome to Cloud 9 Hills Resort, a nice option for travellers like you.
Cloud 9 Hills Resort offers guests an array of room amenities including a flat screen TV and air conditioning.
The hotel offers room service, to make your visit even more pleasant. The property also features a pool and free breakfast. Guests arriving by vehicle have access to free parking.
Close to Lion's Point (2.4 mi), a popular Lonavala landmark, Cloud 9 Hills Resort is a great destination for tourists.
Cloud 9 Hills Resort puts the best of Lonavala at your fingertips, making your stay both relaxing and enjoyable.
Location
Reviews
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The food is unforgettable, leaving your taste buds craving for more
The environment is serene and peaceful, instantly calming you the moment you arrive. Despite being immersed in nature, the resort doesn’t compromise on quality, with top-tier amenities, delicious food, excellent service, and pristine maintenance. It’s the perfect blend of luxury and nature.
Looking forward to come back again in future as well .
All guests enjoyed the food in each function and the service was great. Only small con was of Room service sometimes the service was slow and some of the rooms didn't have water bottles.



1. The restaurant service is worst. If you don’t book under AP , u will struggle to get food in the restaurant under Ala Carte. Both the restaurant managers are eager to say “No” first then think. We have experienced it. Had to wait for over an hour as they clearly said that buffet is their priority.
2. The hot water didn’t come for over 4 hours and then after so many requests they rectified something but the flow was very thin.
3. The washroom has a foul smell all thorough, we didn’t get a room change as they said resort is full.
4. Suddenly they added 10% service charge on the food order from room
5. They arrange hard drinks (legal ?) but charge 4 times the rate
6. There is no cupboard in the room
7. The bathtub water flow is in the opposite direction of the water outlay hence the water stays in the tub
8. All veg items , thats okay but the available items in buffet is not worth 200 rs even
9. They didn’t allow me to take very little items from restaurants (buffet breakfast) to home even though I was completely drenched and wanted to change cloths at the room. So had to eat in wet cloths
10. There is no food options outside hence decide carefully if you want to go for it.



For 10k per night we would get resorts which are much better!
I wouldn’t stay here even if they offered me an 80% discount. Location is good but the view is average and depends entirely on the type of room we choose. The 10k rooms are definitely not worth it, and I can’t imagine why anyone would pay more than 10k here (even if it’s for the view)!!!!
We have stayed for almost 4 days and all 4 days the staff service and behaviour was very brilliant
The cleanliness and the maintenance of the rooms were excellent
The hot water tap was not properly working but still the bathrooms are very spacious and very clean
The breakfast was very tasty and the staff are very co-operative.
The security serivce is also very good
There is a game zone in which you can play variety of games with family and friends
Overall , the resort is very bery well maintenaned and nice
Good time spent here
Thanks a lot Nagesh Ji and Team for wonderful service



PS: Do check out the pools! They have some great views too :)



To begin with we stayed with our families for 3 nights and 4 days for a destination wedding. Right from arrival till departure, Cloud9 team accommodated us like their own family and surpassed our expectations in customer service. Be it Yeshvant, Sudhir, Sahu, Narsingh, Manoj and all the staff from Restaurant and Housekeeping, they were just on point for all of our needs.
These staff members were kind, generous, and had an attitude of never of saying “NO” to any needs or demands. They made it so easy to co-ordinate with the team, and with a lovely smile on their face. All points to staff members and customer service at Cloud9 Hills Resort.
The location is extremely beautiful, where you can witness the mesmerising Sahyadris from outside your room. We were lucky enough to get the rooms from 204, as they had really beautiful views for sunrise and sunset. This is a gem of a location and very well maintained by Somesh, I thank them for taking care of us and assuring everything to be on point.
All the best team Cloud9 Team!! We look forward to see you soon again.
"If I would have brought my SUV, more mobility, other wise nice food, nice spa and beautiul nature, mountain, sky can be stargazed"Read full review
"Avoid expecting too much on viewing fake influencers promoting and promising the luxurious stay. Maybe they were heavy paid for such promotion or stayed years ago"Read full review
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