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Swissotel Kunshan

Booking.comUS$ 99*
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#1 of 337 Hotels in Kunshan
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Swissotel Kunshan
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398 Reviews from our TripAdvisor Community

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Showing 198: English reviews
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Altadena, California
Reviewed 2 weeks ago

I recently stayed 5 nights at the Swissotel in Kunshan and was very happy with my experience. I have stayed at this hotel on and off since 2009, and can testify the staff welcomes and treats guests like family. From Helen coordinating activities at the front desk with Ann and Ira, to Justin and Bert greeting guests and caring for...

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Helpful?
Thank BentleyRolls
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear BentleyRolls, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. Glad to see that our hotel and team members, especially Helen, Justin, Bert, Joanna, Felicia and others have impressed you with excellent service. I always believe that the only way to make things happen is to do it with truly sincerity from heart,...

Toronto, Canada
Reviewed 2 weeks ago

If you are in the area for any amount time, this is a very decent place to stay as the location is good for walking. I had a base room, which was decent, but really nothing great. The room needs updating. The breakfast will fill out up, but nothing to write home about (but the coffee is great) The new...

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Helpful?
Thank Andrew3636
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Andrew3636, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. The newly refurbished Executive rooms epitomize the Swiss standard and hospitality, allowing guests to experience the authenticity of the destination. We are also refurbishing the classic rooms and soon you will feel the upgraded facilities. It is glad to see that you liked...

Reviewed 4 weeks ago

As usual the Swissotel in Kushan is a very comfortable oasis, my stays here are always stressless and very comfortable. It is nice to see that as many new hotels pop up around the Swissotel they have kept it in the same condition of a new hotel with with the warm feeling of an older hotel. I have enjoyed staying...

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Helpful?
Thank Bert G
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Bert G, thank you for taking the time to share your stay experience with Swissôtel Kunshan. It is a great pleasure for us to make the hotel to be your comfortable oasis. Team members here have always been a great asset for our hotel, and I am so glad to see that we have impressed you, especially Helen and...

Reviewed 22 March 2017 via mobile

Exceptional service from check-in to departure. The concierge service, led by Justin Chen, professionally and promptly takes care of all needs. Hotel restaurant great for breakfast and bar area service and ambiance great for both business and relaxing.

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Helpful?
Thank Jeffhend
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Jeffhend, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. Glad to see that you liked our Restaurant, Bar as well as service, especially the service from our concierge team led by Justin. We are looking forward to welcome you back next time your travels take you to Kunshan. Best regards Jesper Vilsoe...

A TripAdvisor Member
Level Contributor
13 reviews
13 hotel reviews
Reviewed 7 February 2017 via mobile

Stayed at new renovated executive room, it was quite fresh but definitely no executive feeling. Very ordinary breakfast and not so much choices. Better breakfast at the executive lounge. maybe try other hotel next time.

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Helpful?
Thank A TripAdvisor Member
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear guest, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. The newly refurbished Executive rooms epitomize the Swiss standard and hospitality, allowing guests to experience the authenticity of the destination. It's glad to see that you feel the freshness. We are looking forward to welcome you back next time your travels take you...

Reviewed 4 February 2017

Swiss Hotel is well located, shops, restaurants, bars and bigger malls within a walking distance. Staff is very professional, speak generally good English and also very friendly and open. Facilities are nice, expecially the gym. Compared to most Hotel gyms, in here you really can train something. Boxing bag is a big plus :) My room is really nice, located...

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Helpful?
Thank Ati H
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Ati H, Thanks for your feedback on Tripadvisor. It is glad to see that Swissôtel Kunshan has impressed you with its great location, facilities - especially the gym and friendly team members. It is always a pleasure to take care of our guests and make them feel satisfied. Looking forward to your next stay take you to your "home...

Reviewed 23 December 2016

Very friendly staff at the upper floors and lounge area with Joanna, Nicole, Flora and the rest of the team with good food and service. Rooms are new decorated and very clean. Everything works fine and smooth like always. After so many times I already stayed in this hotel is always feeling like coming back home. Looking forward to be...

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Helpful?
Thank Michael S
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Michael S, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. Glad to see that you enjoyed the clean room and hotel service from our executive club lounge. Taking care of our guests is always our first pirority. We are looking forward to welcome you back next time your travels take you to...

Vaassen
Reviewed 8 December 2016

friendly staff, good food, central located, everyting works as a business traveler expects, i have been staying in this hotel for many occasions, and the services are kept unchanged on a high level. outstanding internet connection.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Geert Martin T
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear Geert Martin T, Thanks for your feedback on Tripadvisor. It is glad to see that Swissôtel Kunshan has been your "home away from home". Especially that you liked our friendly service, good food , central location and the outstanding internet connection. It is always a pleasure to take care of our guests and make them feel satisfied. Looking forward...

Kemsing, United Kingdom
Reviewed 6 December 2016

OK hotel, but overpriced in my opinion. Amenities were OK. My "non smoking" room stank of cigarettes and they did not have another room for me. The cleaned the carpets on the second day of my stay which did make a difference. The "Chinese Restaurant" staff were rude, and the table layouts were terrible.

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Helpful?
Thank dmiall
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear dmiall, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. Glad to see that you liked our amentities. I have passed your opinion regarding the Chinese Restaurant to our Food and Beverage manager and we will definitely hold more trainings for our team members. If you have any detail suggestion to share with...

Hagen, Germany
Reviewed 6 December 2016

The Hotel is european inspired and Service is at a very high Level in this Hotel. The room I has was however getting a bit old and could use a make over. The Food offering though, is excellent. Everything you can wish for is there. Chinese and European. Even a draft beer you can make yourself for dinner. I felt...

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Helpful?
Thank JannReneH
GMSwissotel, General Manager at Swissotel Kunshan, responded to this review

Dear JannReneH, thank you for taking the time to comment on your stay experience with Swissôtel Kunshan. Glad to see that you enjoyed hotel service, and draft beer. :-) Kindly note that our hotel has completed its executive rooms renovation end of March this year and starting to do the classic rooms, I believe you will like these "refreshed" rooms...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Being a luxurious international hotel, business and leisure travellers will find comfort in its exclusive facilities combined with the quality, efficiency and reliability that is synonymous with Swiss hospitality. ... more   less 

Additional Information about Swissotel Kunshan

Address: No.387 Qianjin Middle Road | Kunshan, Kunshan 215300, China
Region: China > Jiangsu > Kunshan
Price Range: ₹ 6,229 - ₹ 8,803 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Kunshan 4.5*
Number of rooms: 387
Reservation Options:
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Also Known As:
Swissotel Kunshan Hotel Kunshan
Swissotel Hotel Kunshan
Hotel Style:
#1 Business Hotel in Kunshan
#1 Spa Hotel in Kunshan
#1 Luxury Hotel in Kunshan
#3 Best Value Hotel in Kunshan
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Kunshan staff and other travellers.
3 questions
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9 months ago
Tomball, Texas

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Questions? Get answers from Swissotel Kunshan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Traffic can be a little loud, so ask for a quieter room”
  • Decent City View, Kunshan
Andrew3636, 12 Apr 2017 | Read review
“Find another hotel”
dmiall, 6 Dec 2016 | Read review
“All the rooms with Park View , and also sun rise and sun set”
202luisantoniob, 24 Nov 2016 | Read review
“Riverview with king bed with a open view of city”
knightnmogul, 21 Nov 2016 | Read review
“try to get a room in a higher floor to get a better view”
fabulous333, 27 Dec 2015 | Read review
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Prices are for 1 room, 2 adults
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