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The Edgewater Hotel

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The Edgewater Hotel
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870 Reviews from our TripAdvisor Community

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There are newer reviews for The Edgewater Hotel
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Showing 868: English reviews
Tennessee
Reviewed 7 July 2014

It was our 1st time stay here, it was good, and quiet:: only dislikes was the elevators are slow, parking spaces are to close, and our view was at back (yuck), nowhere else to sit outside except for at pool!! BUT overall we enjoyed it!

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Helpful?
1Thank bks91199
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for choosing the Edgewater during your recent stay in Gatlinburg. I appreciate your honest comments and hope we can again host your family when you next visit the Great Smoky Mountains area. Best Regards,

North Carolina
Reviewed 6 July 2014

Hotel in great location......however, hard to find registration on first visit, parking too tight, elevators too slow, too few luggage carts, ran out of breakfast foods on buffet and too slow to replenish, carpets need cleaning in hallways and bathrooms way too small......needs lots of remodeling and updating.

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Helpful?
3Thank Markaudrey P
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of your recent stay at the Edgewater. I apologize for any inconvenience you experienced during your stay. We appreciate your patronage and hope you will again choose the Edgewater when travel plans bring you back to the Great Smoky Mountains and Gatlinburg. Best Regards,

Waynesburg
Reviewed 6 July 2014

First time staying here and thought it was a nice place. The elevators were extremely slow and parking is not for trucks! Loves the sidewalk next to creek in front of hotel! The pool was nice.... Wish the outdoor part was bigger, but an ideal place for the winter months! But overall, was pleased with our stay and will stay...

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Helpful?
1Thank Cheyennetiny
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. We appreciate your comments and look forward to hosting you again when travel plans bring you back to Gatlinburg. Best Regards,

Benton AR
Reviewed 6 July 2014 via mobile

Wife and I spent 3 nights here for a quick trip in June. This was our 3rd stay here over the last 5 yrs. had mt view room. Do not reccomend. Check in not friendly, hotel showing age,SLOW elevators,TIGHT parking. Better choices in area but you'll pay more.

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2Thank Elliesoo
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to post regarding your stay at the Edgewater. I apologize for any inconvenience you experienced during your stay and hope to see you again when you are next in the Gatlinburg area. Best Regards,

Bowling Green, Kentucky
Reviewed 6 July 2014

The Edgewater is in a great location. The staff was friendly and helpful. The room was clean but very dated and tired. Beware of the parking for large vehicles. The Edgewater hotel sits on top of its own garage;great we thought. The garage is as old as the hotel and built for smaller vehicles. The bottom floor (only) has space...

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Helpful?
4Thank Annette0990
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to comment regarding your stay at the Edgewater. I appreciate your honesty and concerns. I will pass all comments on to our Management Staff. We look forward to hosting you again when travel plans bring you back to Gatlinburg. Best Regards,

Coastal South Carolina, South Carolina
Reviewed 4 July 2014

Hotel is dated, but clean. Staff is friendly and knowledgable, and more than willing to help with all your reservations and attractions. Hotel is centrally located, next to the Aquarium and within walking distance of all Gatlinburg attractions. Excellent on site complimentary covered parking. Downside is that there was no staff supervision at the breakfast bar and area, the breakfast...

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Helpful?
Thank Rebecca T
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review regarding your recent stay at the Edgewater. We appreciate your comments and suggestions regarding your stay and the Continental Breakfast. We look forward to hosting you again when travel plans bring you back to Gatlinburg. Best Regards,

Shepherdsville, Kentucky
Reviewed 3 July 2014

We have been to Gatlinburg so many times I can't count them. Have always wanted to give the Edgewater a try. Wanted a room with a balcony overlooking stream and walk way which we had. Enjoyed sitting out there and people watching. Front desk person was incredibly hospitable and professional; as were other employees that we encountered. Room was clean....

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2Thank Holly121416
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your review of your recent stay at the Edgewater. I appreciate your comments and look forward to another opportunity to host you when travel plans bring you back to Gatlinburg. Best Regards,

Charleston, South Carolina
Reviewed 1 July 2014

Stayed here for two nights and felt comfortable. Pool was ok but poorly lit and seemed uninviting. Outside are was nicer so we sat out there. Cleanliness was sufficient. Parking was good. Breakfast was not a continental as they say. First morning was sausage, biscuits, and gravy. Had toast but no bagels. The waffle makers were right beside the two...

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Helpful?
Thank bill d
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to comment on the Edgewater Hotel. We appreciate you giving us the opportunity to host you, and hope when travel plans bring you back to the Gatlinburg area we hope you will again choose the Edgewater. Best Regards,

Reviewed 30 June 2014

The location, staff, amenities and rooms were very good. Sue at the front desk was very friendly and treated us like her only customer. The pool was quite nice. I will definitely stay here again as the price was fair as well. One area that I would hope the owner looks into would be the elevators. They are the slowest...

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Helpful?
Thank Vzvols1
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for your comments regarding your recent stay at the Edgewater. I appreciate knowing that our staff was professional and courteous during your visit. Also, we are always looking for ways to improve our property, and appreciate your concerns and suggestions regarding the elevators. I will pass them on to our management staff. We look forward to hosting you...

Ocala
Reviewed 28 June 2014 via mobile

We come to Gatlinburg often. Such a fun getaway and change of scenery from FL. This was our first time staying here and I was a little nervous because it is an older hotel. I am so glad I listened to the reviews! It was clean, great location and the staff was great. My only few little issues were just...

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Helpful?
Thank Teresa V
joann001, Front Office Manager at The Edgewater Hotel, responded to this review

Thank you for taking the time to review your recent stay at the Edgewater. I appreciate your comments and hope you will allow us to host you again when travel plans bring you back to Gatlinburg and the Great Smoky Mountains. Best Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Redefining your Smoky Mountain lodging experience! In room micro-fridges, private balconies, complimentary continental breakfast, hotel wide WIFI, year round swimming are just a few privileges extended to you, our valued guest. Located "right smack in the center of Gatlinburg" at the entrance of the Great Smoky Mountains National Park and next to Ripleys Aquarium of the Smokies, our location is both perfect and convenient. ... more   less 

Additional Information about The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, TN 37738-3200
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: ₹ 6,603 - ₹ 36,419 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Edgewater Hotel 2.5*
Number of rooms: 205
Reservation Options:
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Hotel Style:
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from The Edgewater Hotel staff and other travellers.
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Questions? Get answers from The Edgewater Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a front room over looking the stream and Gatlinburg for the view and higher up is quieter.”
 of 5 bubbles dougj640, 29 Nov 2016 | Read review
“Ask for a river view the hotel backs right up to the mountain its dark on the balcony at night nothing a simple porch light couldn't fix.”
 of 5 bubbles I2535FEtamaras, 24 Nov 2016 | Read review
“ask for a River view”
 of 5 bubbles DW1Louisville, 14 Nov 2016 | Read review
“Don't asked for a room close to the elevator because we did asked for one and they put us completely at the other end of the hall.”
 of 5 bubbles happymom64, 13 Nov 2016 | Read review
“We like the river side, but I think the mountain side has jacuzzis!”
 of 5 bubbles joebO3751AO, 13 Nov 2016 | Read review
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