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Brookside Resort

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Traveller (409)
Room & Suite (310)
Pool & Beach (37)
Overview
  • Excellent31%
  • Very good28%
  • Average17%
  • Poor10%
  • Terrible14%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Offers from Brookside Resort
Special Offer: 20% Off Your Stay!
Hotel deals
Offers from Brookside Resort
Special Offer: 20% Off Your Stay!
Hotel deals
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,213)
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All reviewswood burning fireplacebabbling brookbalcony overlookingthe riverbiscuits and gravyroom was spacioustrolley stopan older hotelnice poolfree breakfastfamily reunionclose to downtownhot tubpigeon forgestreamkitchenetteupgrades
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151 - 155 of 1,206 reviews
Reviewed 14 July 2017

We stayed at the Brookside in early July this year for a family reunion. In the past, our entire family would share 8-12 rooms and we always had a great time and everything was perfect. This time, there were 4 families in separate rooms. 1...More

Review collected in partnership with this hotel
Thank jinxedagain
Response from 463_Manager, General Manager at Brookside ResortResponded 13 September 2017

I am sorry that you had issues during your stay. I would be happy to discuss these with you at length if you would like to give me a call at 865-436-5611. I am available Tuesday through Thursday between 8 am and 4 pm. I...More

Reviewed 12 July 2017

Would love to see the check in time changed from 4pm to 2pm. We arrived early and was told we could not check in until 4pm. Five minutes later ran into a couple checking in. The front desk wasn't very friendly. I came here as...More

Review collected in partnership with this hotel
Thank dhchance1967
Response from 463_Manager, General Manager at Brookside ResortResponded 13 September 2017

I am sorry that you had issues with check in. Our general check in time is at 4:00 pm but if the room is ready, we allow early check in. This sounds like it is the case with your stay. I am happy to see...More

Reviewed 11 July 2017

We were pleasantly surprised by cleanliness of room as well as other services in the room. The location was great as we went to Gatlinburg by feet and it only took 10 min to walk. This resort have very good swimming pool which was great...More

Review collected in partnership with this hotel
Thank super8fan2017
Response from 463_Manager, General Manager at Brookside ResortResponded 13 September 2017

Brookside Resort staff' works hard to provide our guests with a memorable stay and appreciates your compliments. Thank you so much. We are excited about our ongoing renovations including a $70,000 modernization of the elevator in the 4-story Clingman Building as well as having remodeled...More

Reviewed 11 July 2017

It was great! Each room has a balcony to the creek so you can listen to the sounds and relax. We also had a fireplace but it was June so we didn't try it out. Although it was an older building there were many upgrades....More

Review collected in partnership with this hotel
Thank luv2travel989
Response from 463_Manager, General Manager at Brookside ResortResponded 13 September 2017

Brookside Resort staff' works hard to provide our guests with a memorable stay and appreciates your compliments. Thank you so much. We are excited about our ongoing renovations including a $70,000 modernization of the elevator in the 4-story Clingman Building as well as having remodeled...More

Reviewed 10 July 2017

Great view of the river! Lots of room. Trolley stop I front and a very good bar-b-q restaurant across the street. Very close to downtown yet you were surrounded by trees and the river. Staff was very helpful. We both will come back.More

Review collected in partnership with this hotel
Thank lpuck
Response from 463_Manager, General Manager at Brookside ResortResponded 13 September 2017

Brookside Resort staff' works hard to provide our guests with a memorable stay and appreciate your compliments. Thank you so much. Remember the Christmas parade that marches right in front of Brookside starts at 7:00 pm. There are tons of things to enjoy through the...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Banquet Room
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Hot Tub
Details
Price range
US$ 71 - US$ 173 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$ 71 - US$ 173 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (409)
Room & Suite (310)
Pool & Beach (37)
Dining (1)
Amenities (34)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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Gina J
11 March 2018|
AnswerShow all 2 answers
Response from | Reviewed this property |
Downtown from the resort is only 1 mile. You can walk it but it's all uphill in the way back and not really a pedestrian friendly walk. Better to drive or take the trolley.
0
Votes
Patricia D
3 February 2018|
AnswerShow all 4 answers
Response from Clucas5290 | Reviewed this property |
Brookside is listed as pet friendly.
0
Votes
Michelle M
11 October 2017|
AnswerShow all 2 answers
Response from Chris P | Reviewed this property |
When we stayed in September, the room had a wet bar, mini-refrigerator, plenty of drawer space, lots of lighting, 2 queen plush beds, and a modem bath. Though the room part wasn't necessarily "modern," it had plenty of... More
1
Vote
Room Tips
"Stay somewhere else."
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"Television to small and remote didn’t work"
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"Had a king room with balcony over river and fireplace."
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"Need to fix, upgrade and clean better. Refrigerator was broken, mattress was old with large gap in middle..."
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