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Brookside Resort

Booking.comUS$ 82*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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Brookside Resort
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989 Reviews from our TripAdvisor Community

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There are newer reviews for Brookside Resort
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Showing 984: English reviews
Kansas City, Missouri
Reviewed 10 October 2016

Everything from the rooms to front desk area to breakfast area to bathrooms was old and dirty. Even the pool looked terrible. This place was probably adorable at one point but decades of neglect have left it dark, dirty, and outdated.

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1Thank J2340PBmeganv
Reviewed 10 October 2016

The front desk personnel were friendly and helped resolve a booking issue in that a second room that had been reserved was not included in the reservation. I had asked for a renovated room; and even though I realize that sometimes requests cannot be honored, I was disappointed in the condition of the room. It appeared the room had not...

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Helpful?
Thank Judy C
Chico123456
Reviewed 9 October 2016

Not new or fancy, but a real good value for the money. Rey nice personnel at the office as well as the breakfast room. Close location, convenient to Gatlinburg as well as Pigeon Forge. Easy accessin and out.

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Thank chico123456
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look...

Alcoa,tN
Reviewed 8 October 2016 via mobile

This hotel has some age on it but I love to stay there. Rooms are large with microwave and refrigerator. Most have a fireplace and all have a balcony overlooking a mountain stream. Great place for kids to " River Stomp". Has pool, shuttle board, playground and the Trolley stops right in front to take you into Gatlinburg. I think...

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Helpful?
Thank 922ethelb
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look...

Ponchatoula, Louisiana
Reviewed 8 October 2016

This was a quiet location but close to the busyness. Easy to get out and find parking for downtown. A nice remodeled bathroom, sufficient breakfast and a quaint trail along the brook. The brook could be heard in our room. Very calming. Would recommend to stay again next trip!

Review collected in partnership with this hotel
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Thank sheryls704
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look...

New Jersey
Reviewed 7 October 2016

This is so strange.. I dont remember when has any hotel charged us upon booking and not upon arrival. My stay is after 2 months but I was charged immediately.. I booked for 2 weeks at nearby dates just that I can cancel one of them later due to the circumstances. One more strange thing happened, I cancelled one of...

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1Thank Yob P
Greenville, South Carolina
Reviewed 4 October 2016

Basic hotel, basic breakfast. The staff was nice and accommodating. The basic rooms could use some new chairs and new carpet before I would want to stay again otherwise. The location is a good spot to enjoy an afternoon out or just dinner.

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Thank katiegY6845DU
Denise T, Manager at Brookside Resort, responded to this review

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades...

Parkersburg, West Virginia
Reviewed 4 October 2016

We stayed here for 4 days. I was a little nervous about this place after reading the reviews. This hotel is in walking distance of down town gatlinburg and was very quite. I would defiantly stay here again, it's so convenient to everything and was a great place for the price! We also enjoys the balcony that over looked the...

Review collected in partnership with this hotel
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Helpful?
Thank kayla329
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look...

St. Louis
Reviewed 30 September 2016

This place is really nice: 1) located a few blocks from the crazy traffic and crowds on 441 makes it easy to get to restaurants & shops, the Smokies, or Pigeon Forge 2) our room had a very nice remodeled bathroom and new living room chairs 3) the room had a fridge and microwave, a wood-burning fireplace with wood supplied...

Review collected in partnership with this hotel
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Thank oldtimetraveler66
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look...

Cowpens
Reviewed 30 September 2016

Bathroom was updated and nice loved our balcony view in back on creek. Nice breakfast a little hard to find the building it is in but very good breakfast. Friendly staff. They are not pet friendly. Check them iut.

Review collected in partnership with this hotel
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Helpful?
Thank tonyal125
Denise T, Manager at Brookside Resort, responded to this review

Hello, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations (improvements are being mad to lighten up the living spaces). Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are City Close but Country Quiet. Brookside Resort is just 3 blocks from downtown Gatlinburg, 4/10 mile up on 321 at Light 3. When you're on the property, it feels like you're in the country yet a short walk to downtown. The Gatlinburg Trolley stops in front of the office. Most of our large rooms have private streamside balconies and wonderful amenities. Season after season, you will love coming back to Brookside Resort. We take great pride in Brookside Resort and in providing outstanding customer service. We offer a wide range of amenities right here on the grounds. Brookside has a basketball court, Shuffleboard, a sun deck, BBQ Grills, 2 outdoor pools, a "River Walk" path along the river. Brookside provides a free hot continental breakfast offering the traditional Southern "Biscuits & Gravy", "Teddy Bear" waffles, hot oatmeal with brown sugar & raisins, a variety of cold cereals, pastries, orange juice, milk and coffee are available. Brookside Resort was built in 1931, 3 years before the Great Smoky Mountains National Park was declared and was once considered one of Gatlinburg's premier hotels. Brookside Resort over the years, has been through many transitions. The new management of Brookside Resort has spent hundreds of thousands of dollars to bring back the exterior charm of Brookside Resort and now are facing the interior renovations with gusto and dedication. The towers now have 39" LED televisions, radio/alarms with phone docks, new carpeting and tiled foyers, Wi-Fi throughout the property, in-room safes, new linens, and many have remodeled bathrooms with much more to come. The staff at Brookside welcomes you to Gatlinburg!! ... more   less 

Additional Information about Brookside Resort

Address: 463 E Parkway, Gatlinburg, TN 37738-4904
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: ₹ 4,623 - ₹ 10,659 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Brookside Resort 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Brookside Hotel Gatlinburg
Brookside Motel Gatlinburg
Brookside Resort Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Brookside Resort staff and other travellers.
20 questions
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Pearisburg, Virginia
Longview, Texas
Saint Louis, Missouri
over a year ago
Gladstone, Virginia
over a year ago

See all questions (20)

Questions? Get answers from Brookside Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with fireplace and know how to start a fire : )”
javonnaf, 20 Apr 2017 | Read review
“I'll stick with a Hilton or Marriott in the future.”
943vashtic, 17 Apr 2017 | Read review
“Cheryl was a very nice lady who did my block of rooms and the Brookside is not a bad place but not as advertised.......”
jovanh53, 4 Apr 2017 | Read review
“If you must stay here, make sure you are staying in the rooms that they show on line. They definitely have different rooms than those..”
867natalief, 1 Apr 2017 | Read review
“Honeymoon suitewith a balcony view”
  • Weekend get away honeymoon suite
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  • Weekend get away honeymoon suite
  • Weekend get away honeymoon suite
  • Weekend get away honeymoon suite
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K4372TPangelam, 21 Mar 2017 | Read review
5 of 5
Booking.com
US$ 82* /night
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