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Although being charged a standard fee for the hot tub, the water was cold, the circuit breaker box was open & the fuses were laying on an outside table. We reported this & other matters to the office. Maintenance was scheduled to show up by...More
This cabin was dirty upon arrival! All bathrooms had hair in showers & toothpaste splatter on mirrors! Our feet were black from walking on floors. Carpets had not been cleaned. Spider webs covered all outside windows. Fingerprints on all exterior doors. Ceiling fans covered in...More
I am a Westgate Timeshare Owner & due to the fire damage we were not able rent extra space for my Family party of 12. The Legacy Mountain Resort, specifically the Livin' High Cabin, located at 2328 Top of the World Dr Sevierville, TN 37876...More
This is our fourth visit in five years to Hidden Valley Resorts part of Gatlinburg Falls Resort. Our first year they made an error in the cabin description (no washer and dryer), they corrected it by giving us a better, larger cabin with the washer...More
Checked in early
Filthy grime throughout the cabin
Dead bug in bathroom cabinet
Cracked tile throughout
Cracked and crumbling grout throughout
Not vacuumed, food, lint and other "stuff" all over carpet
Worn, sagging furniture
4 towels, sleeps 8
We just stayed in The Grandview cabin thru GFR. Cabin was dirty, missing items, spa had a sour smell, & customer service was not good. Several complaints in office while we were waiting our turn! We will never stay there... More
We just stayed in The Grandview cabin thru GFR. Cabin was dirty, missing items, spa had a sour smell, & customer service was not good. Several complaints in office while we were waiting our turn! We will never stay there again!