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Mountain Shadows Log Home Resort

07/05/2017 08/05/2017
1 room 2 adults 0 children
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Mountain Shadows Log Home Resort
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110 Reviews from our TripAdvisor Community

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There are newer reviews for Mountain Shadows Log Home Resort
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Showing 109: English reviews
Reviewed 26 October 2015 via mobile

Upon check in the cabin had a very bad rotten odor. We searched to find where it was coming from and could not locate it. I called the office and they stated maintenance was gone for the evening but they would try to get ahold of housekeeping and send them over. They also asked if I thought febreeze may help...

1Thank DaNel W
MountainShadows, Guest Relations Manager at Mountain Shadows Log Home Resort, responded to this review

We sincerely apologize for the discomfort at your cabin and our staff’s inability to help solve issues during your visit. Please know we typically make every effort to handle problems as soon as possible. Our maintenance department discovered the water issue was system-wide in the community as several cabins in the immediate area lost water at the same time.

Reviewed 23 October 2015

It was advertised as a one bedroom and we were pleasantly surprised at how spacious if was. It had large bedroom with jacuzzi tub, fireplace in bedroom and living room, full eat in kitchen and a loft with pool table and bar and hot tub on deck. We were visiting family and coming for fall colors. Everyone liked the cabin...

1Thank Cmramage
MountainShadows, Guest Relations Manager at Mountain Shadows Log Home Resort, responded to this review

Thank you for your generous comments about your cabin. This cabin does have a somewhat unusual layout, working well for couples and families with small children. We’re so pleased you enjoyed your vacation experience at Mountain Shadows Resort & Rentals.

Atlanta, Georgia
Reviewed 21 October 2015

First, a disclosure, we rented this cabin, through the resort, but a friend's family member owns it. Bear Necessities is a 2 bedroom/2 bath cabin. It has a pool table, hot tub and foosball table. There's a fold out sofa and a fold out cot (in the Master closet) We had 5 people in the cabin and it was just...

1Thank RuthlessBunny
MountainShadows, Guest Relations Manager at Mountain Shadows Log Home Resort, responded to this review

Thank you for your review of our Bear Necessities cabin. Each cabin in the Mountain Shadows Resort log home community is individually owned and includes many standard amenities as well as some specific additions by the owners themselves. This variety of offerings enables guests the option of finding an ideal vacation cabin experience.

Reviewed 6 October 2015

My wife and I came here for our honeymoon...we stayed at Mountain Eden. It was so nice. There was a jacuzzi, tv, king sized bed, and everything else you would need or want..including things to cook with. We were shocked at how they literally had everything. I would not recommend if you have more than 2 people because the cabin...

2Thank Daniel W
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this review

We appreciate this nice review of a studio cabin in the Mountain Shadows Resort community. Although this particular cabin is not presently in our inventory, we have several just like it with the same amenities at value rates, ideal for a couple’s getaway.

Louisville, Kentucky
Reviewed 27 August 2015

Mountain Shadows Resort is a “sub-division” of all privately owned cabins. The owners agree to rent them out a certain number of days a year. Those rentals are handled by the company, Mountain Shadows Resort. There are many cabins of varied sizes all jammed packed in together up a hillside. It’s just a couple of miles off the strip…turn at...

Thank MrsFoodieLouisville
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this review

Thank you for your perspectives in reviewing your cabin and stay at our Resort, both the good and the not so good. Some things about our Resort setting and amenities are appealing to some while not so much to others. The issues mentioned that we can fix or change, are already underway. As we say in our guest surveys, “we...

Reviewed 22 August 2015 via mobile

I loved our cabin! We stayed in Bears treehouse. The hot tub was perfect our cabin was very clean. The pool table was okay needs new felt on the table and the pool sticks were horrible. But it was still fun. The drive way on the other hand was not so great it is very steep and there is a...

1Thank CwilliansA
MountainShadows, Guest Relations Manager at Mountain Shadows Log Home Resort, responded to this review

We always appreciate kind words, especially when everything wasn’t as ideal as it could have been. The owners are working on the pool table issues. We look forward to your return visit…and the higher riding vehicle is a good idea for the mountain roads.

Racine, Wisconsin
Reviewed 8 August 2015 via mobile

Far enough from Gatlinburg to get peace and quiet while close enough to go there and have a nice night on the town. For $700 a week this is a nice deal. AC didn't work the first night but the staff quickly fixed it. Both hot tubs outside and inside were nice. Great cabin for a family.

Thank shaqkobefan
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this review

Thank you for your comments about our resort. The community’s proximity to local attractions and services is a big plus for our guests. We’re so glad we were able to get your AC issue handled quickly. Please do come back and see us again.

Miami, Florida
Reviewed 5 August 2015

I cannot imagine being in Gatlinburg and not staying in a cabin because this area of Tennessee is the perfect place to have cabin fever. I am appalled by the bad reviews here and I think it is so unfair because some people want a champagne cabin for the price of a beer. I think if we all have reasonable...

1Thank Connie_H321
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this review

Although this reviewer did not stay in one of our company’s homes, we want to thank them for the nice comments about the Mountain Shadows Resort community setting and location. It is a great vacation destination IN Gatlinburg and close to all area attractions and activities.

Reviewed 4 August 2015 via mobile

We thought we were getting a good deal but I was wrong. Our hot tub was COLD maintenance wouldn't turn it up we asked three times. It was right by the pool so it was like people were on our porch at all times and wasn't private at all. Mwe had no bowls to eat with, it was dirty there...

1Thank ashley N
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this review

We are deeply sorry that your experience was less than satisfactory. Our staff did make every effort to address these issues as we were notified of them, which we always do if any problems arise. Our housekeeper performed some re-cleaning shortly after check-in, some requested items were delivered to the cabin, and the hot tub was reset as we were...

Reviewed 10 July 2015

We stayed in the "Almost Heaven" cabin booked through Interval International but it didn't live up to it's name. It was dirty, smelled, damaged furniture, one chair smelled like urine. Sheets and towels were worn, dishes were all dirty and had to be washed. First night was freezing but management said they had no blankets. The only response we got...

1Thank Pam O
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this review

We wish to sincerely apologize for not meeting this guest’s expectations. At their first indication of dissatisfaction they were offered another larger cabin but chose to remain in Almost Heaven for their week’s stay. Since all reported cabin issues are documented in our unit notes for each guest, save for that first day’s alternate cabin possibility, we had no record...

117 photos of this hotel

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Room/Suite (11)
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Dining (1)
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Management photos: Courtesy of the property manager

All Management Photos (38)
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Hotel & Grounds (1)
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07/05/2017 08/05/2017
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Luxurious log homes - hot tubs, spas, fireplaces, fully equipped kitchens, gas/electric grills, game rooms, swimming pool. Honeymoons to Family Reunions. Gatlinburg trolley, Adjacent to National Park. Children's Playground. ... more   less 

Additional Information about Mountain Shadows Log Home Resort

Address: 1901 E Parkway, Gatlinburg, TN 37738-5950
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: ₹ 9,244 - ₹ 19,716 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mountain Shadows Log Home Resort 2.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Mountain Shadows Log Home Hotel Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Mountain Shadows Log Home Resort staff and other travellers.
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Questions? Get answers from Mountain Shadows Log Home Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for in depth pictures of desired cabin.”
randalls158, 18 May 2016 | Read review
“Ask about parking and the condition of the bed mattress”
powellgs, 18 Apr 2016 | Read review
“Loved this cabin...plenty of room for the 6 of us”
  • Upstairs Suite
  • Deck off of the main floor
Comish32, 4 Apr 2016 | Read review
“There are lots of great cabins avoid Mountain Shadows Resorts. Don't repeat our mistake.”
joe37919, 21 Dec 2015 | Read review
“Check layout and floor plans before choosing. You can also call office they will answer any questions”
  • Kitchen
  • Fireplace bedroom and living room
  • Bedroom and bathroom
Cmramage, 22 Oct 2015 | Read review
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