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4.5
#47 of 72 hotels in Gatlinburg
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Comfort Suites in Gatlinburg, TN, blends comfort with convenience. With breathtaking views of the Great Smoky Mountains across the property, this brand new hotel is walking distance from the region's top sites such Ober Gatlinburg, SkyBridge, Space Needle, the Gatlinburg Convention Center and the Blue Ridge Parkway. We are centrally located near many shops, restaurants, and family-friendly attractions in downtown. The generously sized rooms are crafted to provide a modern lodging experience for all guests. This property offers complimentary hot and cold breakfast in the lobby every morning. There is available parking on site.
Comfort Suites Gatlinburg Downtown-Convention Center
9 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The hotel is quite lovely. It is a new establishment that commenced operations in early 2024. The hotel is well-maintained and exudes a welcoming ambiance. Guests are treated to a complimentary breakfast each morning, and coffee is available throughout the day. Our accommodations were very comfortable, and the hotel itself is remarkably peaceful.However, I did encounter a couple of minor concerns during my four-night stay. Firstly, the parking facilities are not well-suited for larger vehicles such as SUVs or full-size trucks. My F-150 Super Crew could not fit into the designated guest parking spaces, and I had to resort to parking in two spaces in the employee parking lot below the hotel. The parking spaces at this hotel are simply too narrow for larger vehicles.Secondly, the water pressure in our shower was disappointingly low. We did bring this issue to the attention of the hotel's front desk.Despite these two inconveniences, I would consider staying at this hotel again if they were to address the parking situation and improve the water pressure. Aside from these concerns, it is a very pleasant hotel with a helpful and courteous staff.
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Date of stay: September 2024Trip type: Travelled as a couple
Room Tip:Parking does not accommodate large SUVs or full size trucks. Parking is tight.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The customer service at the front desk was wonderful. The room was spacious and super clean. I loved having the separate bedroom. My husband could watch tv in the living area and not disturb me when I wanted to see sleep. We will stay here again. The construction out front was a pain trying to get up and down the driveway but that is temporary.
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Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was an unexpected surprise. The hotel was wonderful, clean and brand new. Yes, parking is tight but that's the only negative. In addition to being impeccably clean, our room was spacious, modern and had all the electronic hookups you'll ever need. The hotel staff were friendly and helpful, too. Highly recommend!
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Date of stay: September 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very new hotel, the room is clean and very spacious, There are a lot of charging outlets, plus USBs. The chairs, sofa and tables are very nicely arranged. It is simply enjoying. AC is quiet. Bathroom is clean, It deserves 3+ stars.
The hotel is in a quiet location and also conveniently located as well
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Date of stay: October 2024
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Trip type: Travelled as a couple
Room Tip:You should not be disappointed by choosing the hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here in April. This was a wonderful hotel with a great staff and new/clean rooms! We had a few extra requests and everyone was very welcoming and accommodating! The location was convenient as well. We would definitely stay here again!
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Date of stay: April 2024
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I spent 5 nights here the week of Thanksgiving to the tune of $1400. The morning we get ready to check out, we found a live bedbug on the bed. The desk clerk refunded me a total of $30. Unacceptable.
It's a hike to the strip, the breakfast is what you think it is, it's noisy, and there are BEDBUGS.
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Date of stay: November 2024
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Trip type: Travelled with family
Room Tip:Avoid this place unless you like bedbugs.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
THIS IS AN ONGOING PROBLEM THAT I WILL UPDATE WHILE DEVELOPING
Since checking in there is no internet in my room.
You know the level of care a hotel have for its guest by how it act when there is a problem. Owning and solving it.
Choice Hotels manage many hotels and also Comfort Suites Gatlinburg, and they do not own the problems their guests have. Their problems become the guest problem to follow up and solve.
Instead of having your mind on relaxing and enjoying your stay you own a problem of the hotel infrastructure.
Don’t know how is it for you, but for me and because of my line of work, one of the features I look at hotels when vacationing is access to wifi at the room. I need that to stay connected for work, unfortunately.
Choice Hotels (Comfort Suites Gatlinburg) advertise that they have “high speed internet”, but no internet in my room.
I spoke 3 times with the third party company that runs it for the hotel after checking in.
Yes, you read it right, instead of owning the problem, the hotel has a sign telling me to call a third party company that run this stuff for them.
Their problem became my problem.
My first call to them was 20 min after checking in. At the 2nd call that they would have to escalate the problem.
After calling the front desk again at the night of my 2nd day here, still without internet, after having spoken 3 times with their service provider, the hotel sent a staff member to my room. One of the times I’ve spoken with their internet service provider, I was told that it could be the router (at each time they said something different), so the hotel staff came to see it, but we found out that there was no router at the room.
The staff member (who was learning about the situation at that moment) was very attentive, he had a posture of someone trying to solve a problem instead of giving excuses. He called the service provider, explaining what was happening and pushing for a solution, the feedback he got was that the service provider would have to escalate the problem AGAIN. Can you believe that??
The escalation of the escalation. The service provider representative said he could see that there was an escalation registered after my 2nd call to them to solve the issue but also that nothing had being done about it.
The guy sent by the hotel to my room was clearly uncomfortable with the situation of the service provider escalating an already escalated problem, but could do nothing, as there was a third party service provider involved. He was asking for a time for the answer about the escalation of the escalation but only got evasive answers in return. He was frustrated.
The reason they are escalating my situation again is because no one at this third party service provider is following up to have it solved.
It is really unfortunate because the hotel staff is great, really nice people, from breakfast to the staff that came to see the problem today, but if Choice Hotel, who I learn here is who ran Comfort Suites Gatlinburg, put a third party in the middle, they cannot do anything.
The service provider has a total lack of care and commitment with the hotel guest experience.
The Hotel management should own this problem, follow up with their service provider and have it solved.
And I’m still with no internet in my room, see picture showing the network not connecting, and no perspective of solution at my third day here…
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Date of stay: June 2024
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Trip type: Travelled with family
Room Tip:Look for a hotel that will solve problems they own instead of transferring them to you.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This new hotel was great. Clean and the staff was very friendly. Short walk to the strip and convention center. The highlight of our trip was spotting a mama bear, which made our stay truly memorable.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Comfort Suites was great. It is a new hotel and the rooms were super clean. Not a far walk from the strip and convention center. The room was great size for my family of 4 ! We enjoyed the area around us ! The staff was informative and friendly on any questions we asked !
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Date of stay: April 2024
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Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crystal Spence, Guest Services / Front Office at Comfort Suites Gatlinburg Downtown-Convention Center
Responded 27 Apr 2024
Thank you so much for taking the time to share your positive experience at Comfort Suites! We're delighted to hear that you enjoyed your stay in our clean, spacious rooms and found our location conveniently close to the strip and convention center. It's wonderful to know that your family of four had a comfortable stay and that you enjoyed exploring the surrounding area. We're also glad to hear that our staff was helpful and friendly in answering any questions you had. We appreciate your feedback and look forward to welcoming you and your family back for another enjoyable visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Super tidy and a lovely stay! I had no issues with the staff, they were all kind and checking in was smooth.
I believe the hotel had just opened this month, so everything felt really new which was a pleasant surprise. The bed sheets were sooooo soft and the AC was great (I’m a hot sleeper and blast the AC at night).
It’s very central on the strip with all of the activities. Some of the excursions we did was moonshine tasting at sugarlands and the skybridge.. it was just a walk down the street the hotel sits on (under 5 mins) and we were there!
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Date of stay: April 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Crystal Spence, Guest Services / Front Office at Comfort Suites Gatlinburg Downtown-Convention Center
Responded 27 Apr 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay in our newly opened hotel and found everything to your liking, from the soft bed sheets to the efficient air conditioning—perfect for a cool, comfortable night's sleep. We're glad that our team made your stay pleasant and that the check-in process went smoothly. Your kind words are greatly appreciated, and we look forward to welcoming you back for another excellent stay soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹9,273 - ₹19,390 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeSevier CountyGatlinburg
NUMBER OF ROOMS
89
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