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27/8/2017 28/8/2017
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    Westgate Smoky Mountain Resort & Spa

    915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
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    27/8/2017 28/8/2017
    Traveller (1198)
    Room & Suite (633)
    Pool & Beach (77)
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    Overview
    • Excellent44%
    • Very good22%
    • Average14%
    • Poor8%
    • Terrible12%
    Travellers talk about
    “water park” (778 reviews)
    “mason jar” (55 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Bar/Lounge
    Fitness centre
    Kitchenette
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Laundry Service
    Lazy River
    Water Park
    Self-Serve Laundry
    Shuttle Bus Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Offers from Westgate Smoky Mountain Resort & Spa
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    Gatlinburg Inn
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    Rooms
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
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    Reviews (3,001)
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    There are newer reviews for Westgate Smoky Mountain Resort & Spa
    See the most recent reviews

    871 - 875 of 2,967 reviews

    Reviewed 29 July 2015

    Stood in line for over an hour to check in. Staff was not the friendliest. Everything was overcrowded. The only saving grace was walking into the Mason Jar. The food was great. Our kids loved the pizza and my wife couldn't get enough of the...More

    2  Thank Joanne B
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 2 September 2015

    Thank you for taking the time to review Westgate Smoky Mountains Resort. Depending on the time of travel check-in may take a little longer than usual. We are currently working with our room of directors on a smoother process. In regards to our staff, all...More

    Reviewed 28 July 2015 via mobile

    We planned this trip last minute and it was a great experience. The cabins were just a little outdated however you still got the feel of home away from home in the mountains. Everything was pretty conveinant and close by. We went food shopping at...More

    2  Thank MissImGood
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 2 September 2015

    Thank you for sharing your experience with us. We are thrilled to read that you enjoyed our convenient location, indoor water park, and the home away from home feel of our accommodations. It would be our pleasure to have you as our guests again! Sincerely,...More

    Reviewed 28 July 2015

    I stayed here for one night for $200.92. The room was fine, the parking was atrocious, and the internet did not work. However, the real problem, is they charged me an additional $200.92, as well as another charge of $11.22. I've spent several days trying...More

    15  Thank Michael G
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 2 September 2015

    Thank you for your feedback. It’s very unfortunate to hear that you experienced issues at our resort. Our resort charges a daily resort fee of $11.22 per day this fee is location with-in terms and condition of your reservation. In regards to the additional charges...More

    Reviewed 28 July 2015

    We are owners at Westgate & for the most part we enjoy our stays. Our cabin is always well stocked & very clean. Anything you need can be obtained quickly with a phone call to the front desk. The water park is always a fun...More

    3  Thank rjcbell
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 2 September 2015

    Thank you for your feedback. We are delighted to hear that you enjoy our owner amenities, the fully equipped accommodations provided to you, and our on-site water park. In regards to the presentation, we are a timeshare and do offer guests the opportunity to take...More

    Reviewed 27 July 2015 via mobile

    Stayed here with family for a short weekend. Check in was lengthy. I have checked in much faster at hotels in countries where I did not speak the language! Our room was cozy and clean. We were accidentally given a suite. Full kitchen. Kitchen utensils....More

    1  Thank shari w
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 28 July 2015

    Thank you for your review. Depending on the time of travel, check-in time may take a little longer than usual. We know your time is valuable and are working closely with our room of directors to speed up this process. We’re pleased to read that...More

    Gatlinburg Inn
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    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Internet
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$ 82 - US$ 697 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Top resorts Hotel in Gatlinburg
    • #19 Romantic Hotel in Gatlinburg
    • #22 Family Hotel in Gatlinburg
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 938
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Orbitz, Cancelon, TripOnline SA, Travelocity, Hotwire, HotelsforEveryone, HotelQuickly and getaroom.com so you can book your Westgate Smoky Mountain Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Gatlinburg
    • Also Known As
    • Westgate Smoky Mountain Hotel Gatlinburg ,
    • Westgate Smoky Mountain Resort ,
    • Westgate Smoky Mountain Gatlinburg ,
    • Westgate Resort Gatlinburg ,
    • Westgate Resort Tennessee ,
    • Westgate Tennessee ,
    • Westgate Smokey Mountain Resort ,
    • Gatlinburg Westgate
    Add Photo Photos
    Traveller (1198)
    Room & Suite (633)
    Pool & Beach (77)
    Dining (18)
    Hotel & Grounds (731)
    Bathroom (42)
    Family and Play Areas (13)
    Business Centre & Event Rooms (1)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Mathm0m23
    8 August 2017|
    AnswerShow all 9 answers
    Response from dswitts | Reviewed this property |
    An owner, staying on property, is free along with their guests. An owner visiting, but NOT staying on property, can use it at a discounted price.
    1
    Vote
    Fam_Tvler
    9 March 2017|
    AnswerShow all 4 answers
    Response from Brian Y | Reviewed this property |
    the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... More
    1
    Vote
    Diana B
    12 February 2017|
    AnswerShow all 8 answers
    Response from Laura5016 | Reviewed this property |
    no. you get free wrist bands
    1
    Vote
    Room Tips
    "If your family is more than 2, don't get a studio. You will be very cramped!!!"
    Read review
    "get on the top of the mountain if possible. Cost more but worth every dollar."
    Read review
    "The studio rooms are a little small. But worked for 2 adults."
    Read review
    "Seek other options!!!"
    Read review
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