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    Westgate Smoky Mountain Resort & Spa

    915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
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    3/12/2017 4/12/2017
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    Traveller (1214)
    Room & Suite (634)
    Pool & Beach (77)
    Overview
    • Excellent44%
    • Very good22%
    • Average14%
    • Poor8%
    • Terrible12%
    Travellers talk about
    “water park” (744 reviews)
    “mason jar” (55 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Bar/Lounge
    Fitness centre
    Kitchenette
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Laundry Service
    Lazy River
    Water Park
    Self-Serve Laundry
    Shuttle Bus Service
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    3 Dec4 Dec
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    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (3,031)
    There are newer reviews for Westgate Smoky Mountain Resort & Spa
    See the most recent reviews
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    11 - 15 of 2,997 reviews

    Reviewed 8 October 2017

    The employees were extremely nice,polite and friendly, but management and corporate were rude and disrespectful. We were "UP GRADED" to a SMALLER room by corporate (which is not on site)we paid $181 dollars for an up grade to a 1 queen bed and a very...More

    1  Thank firemanlister
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 2 weeks ago

    Thank you for your feedback. We do regret to hear that you may have had some concerns with your stay. We are always looking to improve and your feedback is of great help. Please remember that participating in our timeshare presentation is voluntary; this option...More

    Reviewed 6 October 2017

    Most of the one star reviews regarding the time share presentation are absolutely spot on. My husband & I purchased a 3 night package for Westgate at the Raleigh Home Show in 2016. We were finally able to use this package last weekend in Gatlinburg...More

    1  Thank bjhsmith2001
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 9 October 2017

    Thank you for taking a moment to share your feedback. We regret to hear that your recent experience with us was anything less than exceptional. Please remember that participating in our timeshare presentation is voluntary; this option is available for our guests who are interested...More

    Reviewed 5 October 2017

    Rooms are very comfortable, sound proof can't hear other guests. They provide activities of all types. Adults and children can enjoy. Really no need to leave resort. Water park is great. Enjoyed water aerobics our instructor April was great so was our concierge Artem. Truly...More

    Thank Susan N
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 9 October 2017

    Susan, thanks for the great review of Westgate Smoky Mountain Resort & Spa. We are delighted to hear that you enjoyed your room accommodations, as well as the different amenities and activities we have to offer. Our staff strives to be attentive and give great...More

    Reviewed 3 October 2017

    We have been owners since the late 90's when Westgate Smoky Mountain was just a thought. We upgraded in 2016 and then the fires destroyed the sections that we were supposed to be staying in with the upgrade. We were able to get in for...More

    Thank Z9801ANdavidg
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 6 October 2017

    Thank you so much for sharing your experience. We are pleased to hear that you enjoyed your stay. It is great that you enjoyed our staff, clean units and smooth check in experience. It is our hope that you contacted our front desk staff of...More

    Reviewed 24 September 2017 via mobile

    We had a great time there. Housekeeping was very friendly, especially Marisol. The best girl on the front desk that handles reservations was Alexis. Their main hub is in Orlando and with the hurricane having the power out in Florida nobody could seem to get...More

    Thank Sharon R
    Response from WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & SpaResponded 25 September 2017

    Sharon, thank you for taking a moment to write a review. We are so happy to hear that you and your daughter enjoyed your stay with us. Our staff strives to be attentive and give great service, and we are delighted to see that you...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free Internet
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Indoor pool
    • Outdoor pool
    Details
    • Price range
    • US$ 89 - US$ 229 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Top resorts Hotel in Gatlinburg
    • #19 Romantic Hotel in Gatlinburg
    • #22 Family Hotel in Gatlinburg
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 938
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Travelocity, Orbitz, Hotwire, Cancelon and HotelQuickly so you can book your Westgate Smoky Mountain Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Sevier County >
    • Gatlinburg
    • Also Known As
    • Westgate Smoky Mountain Hotel Gatlinburg ,
    • Westgate Smoky Mountain Resort ,
    • Westgate Smoky Mountain Gatlinburg ,
    • Westgate Resort Gatlinburg ,
    • Westgate Resort Tennessee ,
    • Westgate Tennessee ,
    • Westgate Smokey Mountain Resort ,
    • Gatlinburg Westgate
    Add Photo Photos
    Traveller (1214)
    Room & Suite (634)
    Pool & Beach (77)
    Dining (18)
    Hotel & Grounds (746)
    Bathroom (42)
    Family and Play Areas (13)
    Business Centre & Event Rooms (1)
    Nearby
    Hilton Garden Inn Gatlinburg Downtown
    1,953 reviews
    2.36 km away
     
    Jack Huff's
    553 reviews
    2.36 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Mathm0m23
    8 August 2017|
    AnswerShow all 10 answers
    Response from WestgateGuestRels | Property representative |
    Good morning Mathm0m23, If you are a Westgate owner staying at the Westgate Smoky Mountain Resort, you will be issued water park passes for the duration of your stay, equal to the sleeping capacity of your unit. So if you... More
    0
    Votes
    Fam_Tvler
    9 March 2017|
    AnswerShow all 4 answers
    Response from Brian Y | Reviewed this property |
    the owner is bringing in seven different construction companies to rebuild what was burned down. There are still 70 some units available that are currently open. we just came back from there about a week and a half ago. they... More
    1
    Vote
    Diana B
    12 February 2017|
    AnswerShow all 8 answers
    Response from Laura5016 | Reviewed this property |
    no. you get free wrist bands
    1
    Vote
    Room Tips
    "Don't go here"
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    "Rooms are small and the walls are thin"
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    "Do recommend if you have problem with stairs let them know so they book you with suites that has elevator..."
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    "Get the top floor if you can for sound issues"
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