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Westgate Smoky Mountain Resort & Spa

14/05/2017 15/05/2017
1 room 2 adults 0 children
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Westgate Smoky Mountain Resort & Spa
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2,959 Reviews from our TripAdvisor Community

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Showing 2,926: English reviews
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Reviewed 4 days ago NEW

I understand that Westgate is recovering from a fire and wish them the best. Most of the staff was friendly and helpful. The bed is comfortable, but the pillows suck. Part of our room looks upgraded, but others not so much. For instance, there are marble countertops and a dishwasher which is really nice, but the carpet looks like it's...

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Helpful?
Thank Kelseyjopfeifer
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your feedback. All of our guests’ comments are appreciated, as we are always looking to improve. We hope you return once the resort is completely finished so you can experience everything we will have to offer. Allie

Lithonia, Georgia
Reviewed 6 days ago NEW

After watching the fires on the news, we were heartbroken about the tragedies in Gatlinburg. Westgate took a hit and they are rebuilding. I will say that I used to get teased about picking a timeshare in the mountains, but as soon as we returned, I remembered why I chose this place...the service. The staff was very friendly, effortlessly. Everone,including...

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Helpful?
Thank laritaraine
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your kind words. We are certainly working hard to have the resort up and running as soon as possible. We love that you were able to enjoy your visit and that our friendly and professional staff was able to assist you with your needs. We look forward to many more visits from you. Allie

Reviewed 1 week ago via mobile

We understand that Westgate is recovering from a fire and wish them the best. The staff was friendly and helpful. Our accommodations were comfortable, but showing signs of decline. We found neither restaurant attractive. The convenience store was pricey. We would look for a better location.

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Helpful?
Thank Bob K
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your feedback. All of our guests’ comments are appreciated, as we are always looking to improve. We hope you return once the resort is completely finished so you can experience everything we will have to offer. Allie

Reviewed 1 week ago via mobile

BEWARE BEWARE. This was our first time staying at Westgate in Gatlinburg with 2 small children. First off the indoor swim park is not included with your stay but the main reason is due to poor service. We made a call to the front desk for loud noise and open doors at 11:07pm. This took them nearly 1 hr for...

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Helpful?
Thank Ryan T
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for providing us with your information. We do apologize for the noise concerns experienced. We do see here that our front desk offered you to stay in another unit for the evening, for your comfort. In regards to Wild Bear Falls Water Park, information regarding our Water Park admission can be found online. Our staff would be happy...

Rio Rancho, New Mexico
Reviewed 1 week ago

I was very impressed with the area. Clean accommodations, very friendly staff. Decent convenience store on premesis. Cabins were well maintained. Area lost over 70% of accommodations during recent fire. The company is rebuilding at a rapid pace. Looking forward to the new areas and new facilities. Water park is awesome! Can't wait to come back with the grandkids!!

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Helpful?
Thank Chris L
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for visiting us. We feel really honored that you chose to spend your vacation with us. Our property is certainly undergoing major construction and knowing we are still able to meet our guests' expectations is certainly gratifying. We hope you come back and see all the improvements the resort is going through. Allie

Atlanta, Georgia
Reviewed 1 week ago

While the fires demolished 75% of the property, I was able to still stay on the property in a one bedroom. Great accommodations. Comfortable and cozy. The bed slept great. The fireplace was the best perk. Very clean. To sit on patio in the brisk air was very refreshing. I did not get a chance to take advantage of the...

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Helpful?
Thank Andrea E
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your feedback. Although our property did suffer some significant damage, our resort is working really hard to ensure our guests have a great time. We are so happy to know you were able to enjoy it and we look forward to your next visit. Allie

Reviewed 1 week ago via mobile

The water aerobics instructor, April was awesome. She kept the pace comfortable for all of the participants. She was very informative and talked a lot about the resort and the surrounding area. Best instructor I have ever had.

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Helpful?
Thank Jackie C
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We are happy to hear you had a great time, and that our friendly professional staff had an opportunity to enhance your overall stay experience. We are looking forward to serving you again during your next visit to the area. Allie

Atlanta, Georgia
Reviewed 1 week ago

We stayed a week in the Smokey Mountains...I love taking brisk walks up the mountain. We had an issue with some ants invading the room. However, they made sure we were moved to a different room. The water park was so amazing. The children and I had a wonderful time tubing..

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Helpful?
Thank Marie J
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your feedback. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. Our goal is to exceed your expectations and we hope that you will visit us again soon. Allie

Reviewed 1 week ago via mobile

We was there for spring break. It was great...loved the water park and the security that was there...I felt comfortable letting my daughter's walk back to the room and they was escorted back to our room and they seem to know us and made sure everything we needed was met and it was a great experience...all the staff was so...

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Helpful?
Thank Betty W
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Welcome to the Westgate Resorts family! It is certainly gratifying to hear that your stay was so great that you decided to become a member. Providing all of our owners and guests with a memorable vacation experience is our main goal and we are pleased to know we succeeded. We look forward to many more great vacations for you to...

New Burnside
Reviewed 2 weeks ago via mobile

We are Westgate timeshare owners and have always been treated with respect and our room is clean and any problems we had where quickly taken care of. We love staying here! My son loves the indoor water park.

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Helpful?
Thank melj_78
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for being part of the Westgate Resort family. We are so happy to hear that our owners enjoy the investment they have made with us. We trust we will continue to create many more memories in the years to come. Allie

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 

Additional Information about Westgate Smoky Mountain Resort & Spa

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: ₹ 7,769 - ₹ 7,769 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Reservation Options:
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Smoky Mountain Resort & Spa staff and other travellers.
73 questions
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Questions? Get answers from Westgate Smoky Mountain Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bottom floors are noisier because you can hear the people above you.”
Kelseyjopfeifer, 26 Apr 2017 | Read review
“All rooms with mountain views or better!”
chrislU2713AR, 21 Apr 2017 | Read review
“One bedroom facing the main road, top floor, provided a great view and a lot of privacy.”
  • King bed with desk and flat screen TV and access to patio
  • Daytime view from patio
  • Patio and night view
  • Living room with gas fireplace and flat screen TV and access to patio
andreae617, 20 Apr 2017 | Read review
“This is a beautiful resort. Check their website for bargain prices.”
vanpgibson, 7 Apr 2017 | Read review
“rooms in the 300s have really thin walls”
S4237MVlesliem, 15 Feb 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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