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335 E Parkway, Gatlinburg, TN 37738-4968
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (121)
Room & Suite (233)
Pool & Beach (32)
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A note from Sleep Inn & Suites
Updated 02/06/20

About

#37 of 71 in Gatlinburg
Location
Cleanliness
Service
Value

Located just over a block off the "strip", this location allows you to enjoy all the activities of downtown while preserving a quieter stay and avoiding the gridlock of traffic. Enjoy our indoor, heated pool, lazy-river, and hot tub facility year-round. Enjoy more benefits & value at a reasonable rate. Excellent location for tour buses and groups, with FREE double-deck parking, conference room, and close access to the trolley route. FREE Morning Medley Breakfast.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Skiing
Kids stay free
Business Centre with Internet Access
Parking
Wifi
Hot bath
Lazy river
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Meeting rooms
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Microwave
Flatscreen TV
Complimentary toiletries
Safe
Telephone
Iron
Wake-up service / alarm clock
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Spanish
635Reviews3Q+A100Room tips
Traveller rating
  • 245
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  • 58
  • 71
Time of year
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Language
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Popular mentions
Kandc91 wrote a review Apr 2022
Portland, Indiana63 contributions27 helpful votes
I really wanted to like this hotel because it’s in a good location and the room is huge, unfortunately that’s where it ends. We pulled the covers back and it looked like blood on the sheet. Went down to tell the gentleman at the front desk and he said housekeeping isn’t even here in the evenings. However it did get changed so I’m assuming he came up and changed it himself. Then we look at the comforter and it’s dirty. The beds are hard as a rock and the pillows are tiny. We have been here 3 nights and I haven’t seen any housekeeping staff. The carpets are filthy, there’s 1 elevator and the wait is ridiculous on the weekends. The rooms are very noisy, u can hear everything in the hall and outside. I ended up stuffing towels under the door to help a little but didn’t help enough. Breakfast is a joke. There are eggs, but I’m not sure what kind they are. I watched the lady pour them out of a bag and literally cut them like brownies. Then there were sausage links, and make your own waffles. The bathroom looked clean so I will give them that, however I’m 5’7 and the shower head hit me about my neck, I literally had to bend over to wash my hair. I will say that everyone working here seems nice and they try to accommodate you, but personally I can’t get past how dirty it is.
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Date of stay: April 2022Trip type: Travelled
Room Tip: If your wanting to walk downtown, there’s a pretty steep hill to walk up to get back to this hotel.
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Response from Hotel Manager, General Manager at Sleep Inn & Suites
Responded 2 weeks ago
Dear Guest, We are very sorry to hear that we did not meet your expectations. I deeply apologize for all the inconvenience. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention Sincerely Hotel Manager.
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campgirl121 wrote a review Oct 2021
Hermitage, Pennsylvania13 contributions3 helpful votes
+1
This hotel is exactly as described in the reviews. It is old but slightly updated. It is not to the standard of most Choice Hotels. The carpet is in desperate need of replacing, the housekeeping needs to be more attentive to detail. The breakfast area floors were littered with crumbs at the start of breakfast hour. Food was the standard with low cost syrup and spread. Coffee was from an on demand system that instant.
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Date of stay: October 2021Trip type: Travelled
Room Tip: Be sure to have slippers. The room was clean and comfy
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Response from Hotel Manager, General Manager at Sleep Inn & Suites
Responded 27 Oct 2021
Dear Guest, I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.
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wcollins88 wrote a review Jul 2021
Springfield, Missouri2 contributions4 helpful votes
We are not a picky family. 3 star hotels are the norm for us. But this hotel is gross! First room I found a dead bed bug. Second room I stripped the bed and while I didn't find anything the thought was there. The carpets are the worst I have ever seen. Every nook and cranny is filthy. We would never stay here again and I recommend you keep shopping.
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Date of stay: July 2021Trip type: Travelled
Room Tip: Just avoid this property
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3 Helpful votes
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Response from Hotel Manager, General Manager at Sleep Inn & Suites
Responded 15 Jul 2021
Dear Guest, It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to many unfortunate reasons. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager.
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Josh B wrote a review Jul 2021
Grant, Alabama6 contributions2 helpful votes
Old hotel needs some tlc. The staff was friendly, the location is ok and the room was a little smelly but clean enough. My big issue with the hotel is I payed 362 for the room and in the room there is a sign that says the rate for the room I am in is 199.00 per night
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Date of stay: July 2021Trip type: Travelled
Room Tip: I would not recommend this place but there is definitely worse places to stay
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1 Helpful vote
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Response from Hotel Manager, General Manager at Sleep Inn & Suites
Responded 13 Jul 2021
Dear Guest, I have taken note of your comments and have shared these with our team for review. My apologies for the inconveniences howsoever. All required steps are being initiated to ensure that these are resolved to the optimum standards. Despite your disappointment, we hope you will return to stay with us again. Request your understanding and future consideration for visit. Sincerely, Hotel Manager
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Dori B wrote a review Jul 2021
11 contributions3 helpful votes
+1
We rented the king suite. Room 103. Horribly dated, windows look directly onto pool.... not out at the pool, people literally sit on the other side of your window. Room was run down and dirty. Couch broke. Stains on mattress. Broken springs on cot and stained mattress. Air conditioner held up with 2x4s and duct taped together. See pics. We stayed one night because we had to. Checked out at 7:03 next morning and moved to another hotel for rest of visit. DO NOT RECOMMEND!!!
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Date of stay: July 2021Trip type: Travelled
3 Helpful votes
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Response from Hotel Manager, General Manager at Sleep Inn & Suites
Responded 10 Jul 2021
Dear Guest, I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager.
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PRICE RANGE
$78 - $287 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sleep hotel gatlinburg, sleep inn and suites, sleep inn gatlinburg, gatlinburg sleep inn
LOCATION
United StatesTennesseeSevier CountyGatlinburg
NUMBER OF ROOMS
70
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Frequently Asked Questions about Sleep Inn & Suites
Which popular attractions are close to Sleep Inn & Suites?
Nearby attractions include Tennessee Hemp Care (0.4 km), Great Smoky Mountains National Park (0.4 km), and Smoky Mountain Angler (0.4 km).
What are some of the property amenities at Sleep Inn & Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Sleep Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sleep Inn & Suites?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Sleep Inn & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Sleep Inn & Suites?
Conveniently located restaurants include Chesapeake's Seafood and Raw Bar, LandShark Bar & Grill, and Flapjack's Pancake Cabin.
Are there opportunities to exercise at Sleep Inn & Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Sleep Inn & Suites located near the city centre?
Yes, it is 0.9 km away from the centre of Gatlinburg.
Are any cleaning services offered at Sleep Inn & Suites?
Yes, laundry service and self serve laundry are offered to guests.
Does Sleep Inn & Suites offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Sleep Inn & Suites?
The staff speaks multiple languages, including English and Spanish.