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River Terrace Resort & Convention Center

918 reviews
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Traveller (374)
Room & Suite (167)
Pool & Beach (5)
Overview
  • Excellent18%
  • Very good27%
  • Average22%
  • Poor16%
  • Terrible17%
Travellers talk about
Free Internet
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Bar/Lounge
Multilingual Staff
2.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (918)Write a Review
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All reviewsfridge and microwavean older hotelbeds were comfortableview from the balconywalking distance to everythingcoffee potthe room was nicegatlinburg areagas fireplacethe main streetaquariumbratsducksmountainsparkwayattractionsstrip
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291 - 295 of 908 reviews
Reviewed 14 November 2015

Made reservations about 3 months ago. Asked for 1st floor because my mother has many health issues and my father and I have had back surgery. Called 3 times to check on room location and was told they assigned rooms the night before. Long story...More

2  Thank harleygrl2015
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 3 February 2016

We are truly sorry for any issues you experienced during your stay. If you would like, please contact our Corporate Office to speak with our Rapid Response Team to discuss this matter further. Although your stay was not 100% perfect, we hope you will stay...More

Reviewed 12 November 2015

My room was enormous. This is an older property so don't expect frills. this would not be a romantic getaway place. Bed was comfortable. TV, very good wifi (free) couch, table with 2 chairs. Bathroom two sinks, water pressure was good, towels good. Had a...More

Thank Barry C
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 16 December 2015

Thank you for your review. We are delighted to know that you enjoyed the comfortable accommodations of your unit and that you enjoyed our ideal resort location. We are certainly hoping to see you visit us again soon. Luna

Reviewed 8 November 2015

We usually stay here because we like the location and were satisfied with the rooms, but it seems like each time we stay the condition of the rooms get worse. We will search for a new place downtown Gatlinburg for our next visit.More

1  Thank Lisa K
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 16 December 2015

We appreciate your review. It is unfortunate to hear that you may have not been satisfied with your recent stay with us. We will certainly do our best to maintaining the exceptional service that we aim for. Thank you for letting us know; we hope...More

Reviewed 7 November 2015

Booked a "Charming studio suite" through tripadviser that pictures show a nice room with fireplace and jacuzzi. Got stuck in a building up 2 very steep hills, impossible for older people, that didnt look anything like the pictures. One girl at desk said I could...More

Thank hessmiester
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 3 February 2016

Thank you for your review. Please accept our apologies if for any reason your unit did not meet your expectations. Your review will be shared with our management team for further review. We appreciate this opportunity to improve, and will work to exceed your expectations...More

Reviewed 4 November 2015 via mobile

We had mixed feelings about this place that we visited for our 40th anniversary weekend in the Smokies. Check-in was not a pleasant experience as we got there kind of late at 3:30 p.m. and were told our room was still not ready yet, so...More

Thank Myra D
Response from WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention CenterResponded 3 February 2016

Thank you for sharing your experience with us. Feedback whether it be good or bad is always appreciated and we rely on this to show us where we are doing well or where we can improve. In regards to check-in, we do apologize if any...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$ 69 - US$ 152 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
Details
Price range
US$ 69 - US$ 152 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Gatlinburg
Room types
Non-Smoking Rooms
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Traveller (374)
Room & Suite (167)
Pool & Beach (5)
Dining (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Carrie G
23 September 2017|
Answer
Response from carol k | Reviewed this property |
Did you check your email after posting? I know trip advisor has certain guidelines that have to be followed and you should have am email explaining those to you.
-1
Votes
SettleC
15 July 2017|
AnswerShow all 4 answers
Response from rci72249 | Reviewed this property |
Yes
1
Vote
deborah l
24 June 2017|
AnswerShow all 6 answers
Response from Marsha W | Reviewed this property |
We stayed at the hotel in mid-May and I reviewed it and also answered a specific question. The hotel was worn as I noted but the room was clean, the location great, the price low, and the staff courteous and professional.
2
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Room Tips
"Request an end room so you only have one neighbor you can hear."
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"Try to reserve a room on the water side. It is very soothing"
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"Check your room before accepting it."
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"Room with a balcony facing the river."
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