We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

River Terrace Resort & Convention Center

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 2 more sites!
Professional photos
River Terrace Resort & Convention Center
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

806 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for River Terrace Resort & Convention Center
See the most recent reviews
Showing 799: English reviews
London, Kentucky
Reviewed 7 July 2015 via mobile

I love this hotel! It's so close to all the attractions down town! And right next to the aquarium. The best rooms are the river view. It is an older hotel. But we love it. We have another trip planned for August.

 Report
Helpful?
Thank Danielle M
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your fantastic review! We are nestled here in the Great Smoky Mountains right next to downtown Gatlinburg. We are glad to hear you were able to enjoy our location. We are happy to read you were pleased with the view and even more happy to learn we will be seeing you again soon! Sincerely, Anja

Appling, Georgia
Reviewed 3 July 2015

We stayed room 4140 July 1 and 2. This room I am shocked they even rent forget the fact that it has to be 30 years old with a sagging drop ceiling ceiling falling in in the bathroom...oh lets not even discuss the sinks toilet or handles on sinks. The walkway going up the ramp has big weeds growing out...

 Report
Helpful?
4Thank GregR1969
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your review. It saddens us to hear that we were unable to exceed your expectations. We were unaware of any reports of the conditions in your unit. We certainly hope you brought them to our staff’s attention, as they would have been more than happy to address them in a timely manner. Periodic inspections are made of...

jacksonville
Reviewed 1 July 2015

Great older place that they seem to be upgrading. If your looking for a great family place at a great price, this is the place for you. Beds were quite comfortable and room was spacious. Ask for a room in the river tower. They have private balcony with view of stream, Gatlinburg and mountains. It also has a fireplace when...

 Report
Helpful?
1Thank jaxyorks
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your review of the River Terrace Resort and Convention Center. We are thrilled to hear you enjoyed your stay and our greatly located resort. We certainly hope to see you again the next time you are in the area! Sincerely, Anja

Reviewed 28 June 2015 via mobile

Reservations were made 6 months ago with request for adjoining, non-smoking rooms. Did not get adjoining and one room smelled like a bar. We were moved to another room, two floors away from our family. Only one pool open for the "resort." Room service was remarkably good. Poor example of a Westgate facility. This was our last stay here after...

 Report
Helpful?
2Thank LeeAnna S
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We appreciate your feedback. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. It is pleasing to know that our room service provided a great convenience for you during your stay with us.Thank you for staying with us and we look forward...

Reviewed 25 June 2015 via mobile

The hotel is right off the strip. Rooms smelt clean and looked clean. Room 2620 building 6 was big inside. Would have gave 5 stars but we killed 2 spiders and a few dead fire flies and bugs. I was expecting a bug or 2 being in the mountains. I would definitely stay there again.

 Report
Helpful?
1Thank Bowtie1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We appreciate your review on Trip Advisor. We are so delighted to know that you’ve enjoyed our resort location, and spacious and clean unit accommodations. We look forward to having you back soon! Luna

Lawrence, Kansas
Reviewed 24 June 2015

Pro's - great staff of housekeepers, grounds crew, maintenance, and front desk. Drafts Sports Bar has nice eats and drinks for any meal of the day and the prices are not too shabby for a tourist trap. The pool is clean and well attended. The location is da bomb with most Gatlinburg attractions within walking distance. The rooms were clean...

 Report
Helpful?
1Thank Mark V
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your feedback. It is very pleasing to see that you’ve enjoyed the company of our wonderful resort staff, our Draft’s Sports Bar and our great outdoor pools. We are also happy to hear that you loved our resort location, close to the city and a spacious and comfortable unit at an awesome value. We understand your concern...

Princeton, Kentucky
Reviewed 23 June 2015

This is a great hotel. The rooms are very large and roomy. Everyone was very helpful and could not have ask for anything better. If you want to call it bad the wifi was not good. You could go to the office but who needs it on vacation. Would go back in a heartbeat!!!!

 Report
Helpful?
Thank ecapps1
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your feedback. We are so happy to hear that you’ve enjoyed your vacation with us. We love that you found your accommodations to be clean and spacious, as well as our friendly and helpful resort staff. We feel honored that you would return and can’t wait to see you soon. -Luna

Flower Mound, Texas
Reviewed 22 June 2015

The property is beautiful and a great location. We had a room facing the river and was nice to sit and watch the water. Relaxing after a long drive. The room was dated, but large and functional. It had a second sink in the room as well as the one in the bath. That was very convenient. If you are...

 Report
Helpful?
Thank Lee R
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you so much for letting us know about your experience. It is delightful to hear that you’ve enjoyed your vacation. It is great to see that you liked your view of the river and our wonderful and convenient location. We also love to know that you found our resort staff to be friendly and kind to you. We certainly...

Freeport, Texas
Reviewed 22 June 2015

This is an older hotel, but VERY clean, it was a great location! Right in walking distance to lots of activities. Great rates and even had a senior discount! Very quiet and felt very safe. We plan to return and stay here again!!

 Report
Helpful?
1Thank Lisa B
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you so much for your review. We are so happy to hear that you’ve enjoyed your vacation with us. We love that you found your accommodations to be clean and spacious. It is great to know that you had a great time at a valuable price. We feel honored that you would return and can’t wait to see you...

Florence, Indiana
Reviewed 22 June 2015

Dog friendy by the tune of 170.00 dollers for a letter 7# yorkey !!!!!!!!!! And the beds were all worn out. the pilows were very little . and you got one perperson. Rooms were ok sercive was ok . thay did not have the dog fee on there web site at the time of booking my room. Did not even...

 Report
Helpful?
Thank James B
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We appreciate you sharing your review with us. We are proud to be pet friendly. We allow our guests to bring their pet with the required pet fee. Please be aware that when booking directly with us, we will advise you of our pet policy and this information will also be stated on your confirmation letter we send to you....

331 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (314)
Viewed
Hotel & Grounds (47)
Viewed
Room/Suite (81)
Viewed
Bathroom (30)
Viewed
View from Room (37)
Viewed
Pool/Beach Area (4)
Viewed
Dining (1)
Viewed
Other (114)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (17)
Viewed
Hotel & Grounds (2)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (8)
Viewed
Business Centre/Function Rooms (3)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Gatlinburg hotels
0.6 km away
Crossroads Inn and Suites
Crossroads Inn and Suites
#27 of 82 in Gatlinburg
426 reviews
0.1 km away
The Edgewater Hotel
The Edgewater Hotel
#20 of 82 in Gatlinburg
865 reviews
0.9 km away
Quality Inn & Suites Gatlinburg
Show Prices
Show Prices
Show Prices
0.8 km away
Econo Lodge Inn & Suites on the River
1.2 km away
Brookside Resort
Brookside Resort
#36 of 82 in Gatlinburg
896 reviews
0.6 km away
River Edge Motor Lodge
River Edge Motor Lodge
#52 of 82 in Gatlinburg
27 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park. With easy walking access to the main street in Gatlinburg and a multitude of outdoor recreational opportunities, your dream vacation is waiting at River Terrace Resort and Convention Center! ... more   less 

Additional Information about River Terrace Resort & Convention Center

Address: 240 River Rd, Gatlinburg, TN 37738-3208
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: ₹ 5,602 - ₹ 16,064 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Number of rooms: 205
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo, Cancelon and Travelocity so you can book your River Terrace Resort & Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Gatlinburg
Hotel Style:
#5 Top resorts Hotel in Gatlinburg
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from River Terrace Resort & Convention Center staff and other travellers.
22 questions
Ask a question

See all questions (22)

Questions? Get answers from River Terrace Resort & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors with a balcany”
 of 5 bubbles aaronj541, 2 Dec 2016 | Read review
“Arrive very early if you hope to get what you reserved.”
  • Gross...
  • Dirty tub...
  • Dead cockroach on the floor outside our door.
  • Dead cockroach on the floor outside our door.
  • Everything but the tv was outdated.
  • Not so great compared to the river view we were supposed to get.
  • Dirty tub...
 of 5 bubbles H6353FMjessicab, 27 Nov 2016 | Read review
“I don not know if there is a good room. Maybe there is now.”
 of 5 bubbles damonf553, 19 Nov 2016 | Read review
“try to get a room in the high-rise part that has an elevator”
 of 5 bubbles juliaB4795CY, 15 Nov 2016 | Read review
“Built on mountain side so if there are issues waling up hills ask for a room in one of the lower units.”
 of 5 bubbles guardgrey51, 14 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay