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River Terrace Resort & Convention Center

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823 Reviews from our TripAdvisor Community

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There are newer reviews for River Terrace Resort & Convention Center
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Showing 816: English reviews
Travelers Rest, South Carolina
Reviewed 11 August 2015

Room was spacious and clean, the balcony was nice . We enjoyed how close it was to all the attractions and the aquarium. The check in staff was nice and accommodating to our needs. The Christmas lights were so pretty.

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Helpful?
Thank Debradougan
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We are pleased you have discovered the River Terrace Resort and Convention Center. We offer the perfect place to stay for visiting downtown Gatlinburg and all of the fun local attractions. We look forward to welcoming you back on your next visit to our area. Sincerely, Anja

Ashland City, Tennessee
Reviewed 11 August 2015

Upon arrival we had to ask for a clean bed cover, the room smelled musty, towels were dirty.Went to the pool and got in only to realized it was filthy.Geese feathers floating around and pool skimmers loaded with them, The sides were almost black. It made me and my grandson sick and pretty much ruined our entire vacation! This place...

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Helpful?
2Thank Beth N
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your feedback. We apologize for the issues you experienced and for any inconvenience they may have caused. Your review will be shared with management including the housekeeping and maintenance departments. We appreciate that you brought these issues to our attention as we work diligently to resolve them. Thank you again for your feedback. We hope that you...

Louisville, Kentucky
Reviewed 9 August 2015

Check-in was fast with the friendly staff. It was easy to find the room with parking at the front door. The room was clean and very large, although the furniture and TV were a little outdated, but still functional. The balcony was large and nice for us to sit out on in the quiet evening while drinking some fresh coffee....

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Helpful?
Thank Wayne M
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We are delighted you enjoyed your stay with us and thank you for the feedback! We were happy to hear that you found our resort and staff to be helpful and hospitable. We will certainly make our management team aware of your comments on the drainage in the bathroom as well as the suggestion to trim the bushes to enhance...

Reviewed 8 August 2015

My family of four had an amazing time. After reading the reviews before our stay I was a little undecided about our choice to stay there. But our rooms where big, small kitchen area, and a great view of downtown Gatlinburg and some mountain top view. But the pool area had ducks poop in the pond that had to be...

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Helpful?
Thank Tenesia K
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We appreciate you taking the time to share the details of your stay with us. While it is unfortunate that the pool needed to be cleaned on a daily basis due to local wildlife; we were pleased to read that our prime location, your unit, and the views were all to your liking. It would be a pleasure to have...

Houston, Texas
Reviewed 7 August 2015

Staff was friendly and fast. The room was nice, and clean. The bed was comfortable. We had a nice little patio with a great view of downtown Gatlinsburg. The hills to get up to our room are very steep but that's not a big deal. The room had a TV, table with chairs, dressers, alarm clock, microwave and refrigerator. The...

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Helpful?
Thank hwhite1283
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your feedback and taking the time to post your comments. It pleases us to hear that you liked our clean comfortable accommodations, friendly and efficient staff, as well as the convenient location to area attractions. We appreciate your concerns regarding noise filtration and will share them with appropriate resort management. We appreciate you choosing us for your...

Falkville, Alabama
Reviewed 5 August 2015

Rooms were clean and spacious although outdated. The balcony had a gorgeous view! Check-in was easy and the location is great! The pool area was clean with plenty of lounge chairs to relax by the pool. We did not get to try the restaurant on site but had a great time here and would stay here again!

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Helpful?
Thank Amanda H
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

We appreciate you taking a moment to review the River Terrace Resort and Convention Center. We are happy to hear you enjoyed the pool and our prime location. Providing you, our guest, with quality accommodations and amenities is all part of our mission to deliver a great vacation. We thank you for being our guest and hope to see you...

Tel Aviv District, Israel
Reviewed 30 July 2015 via mobile

We had two nights at this hotel, it was very clean, spacious room, convenient front desk. The only bad thing was that the restaurant was closed at the days of our stay. The hotel is closed to the touristic center, the trolley passes near to it, and there is free parking.

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Helpful?
Thank gady2014
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for being our guest. We are delighted to learn you were pleased with our facilities and staff. Coupling exemplary service with praiseworthy facilities is all part of our mission to provide you, our guest, with an excellent vacation. It is unfortunate that our on-site restaurant was closed during your stay as we are certain you would have enjoyed...

Reviewed 29 July 2015

First to note is that this is a motel not a hotel. Walls are paper thin as we could hear our neighbors conversations and TV programs. It was decently clean and bed was comfortable. Staff at registration were very nice and polite. We got a super cheap rate on Priceline so really can't complain about value. If you wanted to...

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Helpful?
Thank Lisa K
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for advising us of your concerns via TripAdvisor. We must admit that we are shocked by your comments regarding downtown Gatlinburg as many guests schedule with us specifically to be in this location. Here at the River Terrace Resort and Convention Center we strive to provide the best accommodations and service for our guests. We are happy to...

Reviewed 29 July 2015 via mobile

Pricing isn't bad if booked ahead. You can't beat the location. I walked everywhere, instead of having to by gas. I had more money to enjoy myself with. It's quite peaceful. Room service is excellent and on point. Hotel itself is a bit old, but overall modern! Views are excellent, when you are on the balcony by the river! I...

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Helpful?
1Thank Obed N
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your comments regarding our resort. It is fantastic to hear you enjoyed our location and was able to enjoy everything in the surrounding area. We are glad you found the balcony views to be excellent. We look forward to seeing you again soon! Sincerely, Lissy

Englewood
Reviewed 28 July 2015

Seriously? we booked on line because its a resort. they said we needed to go through a timeshare for it. I had never been there so was interested in seeing their "resort". Of course that's when I found out the "resort" we would be viewing was down the road.... oh that explains it!! Then don't call it a resort. Pool...

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Helpful?
3Thank kim670
WestgateGuestRels, Guest Relations Manager at River Terrace Resort & Convention Center, responded to this review

Thank you for your comments regarding your recent stay with us. We are sorry to hear about the challenges you had during your stay. The comfort of our guests is a top concern for us. The challenges you have described are being reviewed by our Management Team, as they share a common interest to ensure that issues are corrected. We...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains River Terrace Resort and Convention Center in Gatlinburg, Tennessee, offers guests comfortable accommodations in the heart of downtown Gatlinburg, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park. With easy walking access to the main street in Gatlinburg and a multitude of outdoor recreational opportunities, your dream vacation is waiting at River Terrace Resort and Convention Center! ... more   less 

Additional Information about River Terrace Resort & Convention Center

Address: 240 River Rd, Gatlinburg, TN 37738-3208
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: ₹ 6,323 - ₹ 12,386 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — River Terrace Resort & Convention Center 2.5*
Number of rooms: 205
Reservation Options:
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Also Known As:
River Terrace Resort And Convention Center
River Terrace Hotel Gatlinburg
River Terrace Gatlinburg
Hotel Style:
#6 Top resorts Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from River Terrace Resort & Convention Center staff and other travellers.
23 questions
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Questions? Get answers from River Terrace Resort & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room with a river view.”
 of 5 bubbles bluedynaglide, 5 Feb 2017 | Read review
“confirm parking before accepting room key.”
 of 5 bubbles 33kimt, 4 Jan 2017 | Read review
“Higher floors with a balcany”
 of 5 bubbles aaronj541, 2 Dec 2016 | Read review
“Arrive very early if you hope to get what you reserved.”
  • Gross...
  • Dirty tub...
  • Dead cockroach on the floor outside our door.
  • Dead cockroach on the floor outside our door.
  • Everything but the tv was outdated.
  • Not so great compared to the river view we were supposed to get.
  • Dirty tub...
 of 5 bubbles H6353FMjessicab, 27 Nov 2016 | Read review
“I don not know if there is a good room. Maybe there is now.”
 of 5 bubbles damonf553, 19 Nov 2016 | Read review
5 of 5